Leigh Anne Ritter

ad4i39@r.postjobfree.com 859-***-**** Paris, KY, 40361

PROFILE SUMMARY

Results-driven professional with a proven track record in project management, customer service support, and data entry. Leveraging diverse industry experience, including aviation, healthcare, and manufacturing, to drive success and customer satisfaction. Skilled in cross-functional team leadership, supply chain management, and process improvement. Known for exceptional analytical abilities, attention to detail, and a dedication to continuous improvement. Adept at managing multiple tasks efficiently and adeptly adapting to dynamic environments. Seeking opportunities to utilize expertise in project management, customer service, and data entry to contribute to the success of a dynamic organization.

CORE COMPETENCIES

Planning, organizing, and overseeing projects from initiation to completion, including budgeting, scheduling, and resource management.

Providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Accurately inputting and managing data using various software and systems, maintaining data integrity and confidentiality.

Ability to analyze information, identify trends, and make data-driven decisions to improve processes and outcomes.

PROFESSIONAL SKILLS

Proficient in: AS400, Data Entry, Analytic Skills, Customer Service, Training, Team Player, Attention to Detail, Microsoft Office, Microsoft Teams, Zoom, JD Edwards, Onesite, Factory Planner, IMES, Clear Care, NEDSS, Redcap, KYIR, KHRIS, Genesys, KYNECT, Peoplesoft, Communication Skills, Leadership, Organization, Zoom, Inventory Control, People Skills, Quality Audits, Scheduling, Interviewing, Client Service Management, Caregiving, Medicaid, SNAP, Investigation, Auditing, Payroll.

Intermediate in: Project Management, SAP, Crystal Reporting, CIDS/IQUE, GGSM, Job scope, IPCED, CTT Salesforce, Worker Portal, Citrix, SOP Writing, SWI's, CCAP.

PROFESSIONAL WORK EXPERIENCE

Project Manager - PHE Unwinding Medicaid Project March 2023 - Present

Tek Systems - Cabinet for Health and Family Services DCBS

Office of Application Technology Services (OATS)

Led and supervised a team of 43 professionals, ensuring alignment with project objectives and performance standards.

Implemented robust metrics and key performance indicators (KPIs) to assess team productivity and project effectiveness.

Provided regular and comprehensive reports on various metrics to senior management, facilitating informed decision-making.

Managed remote workforce operations, fostering collaboration and productivity across distributed teams.

Acted as a primary point of contact and liaison between Tek Systems project team and DCBS management, ensuring seamless communication and alignment of goals.

Conducted regular performance evaluations and provided constructive feedback to team members, fostering professional development and growth.

Oversaw payroll processing for all team members, ensuring accuracy and timeliness in compensation.

Engaged in regular meetings with state authorities and Tek Systems to discuss project progress and address any issues or concerns.

Conducted daily monitoring of Business Analysts' calls in the Genesys Software System, ensuring adherence to quality standards and customer service excellence.

Managed case tracking in Worker Portal and Kynect platforms, ensuring timely and accurate data management.

Facilitated training sessions on project objectives and processes, ensuring team members' alignment with project goals.

Conducted data analysis to identify trends, patterns, and areas for improvement, driving continuous enhancement of project performance.

Spearheaded the development and implementation of new processes, including standard operating procedures (SOPs) and standard work instructions (SWIs), to optimize project efficiency and effectiveness.

Data Team Trainer/Troubleshooter/Data Project Liaison Nov 2020 - Mar 2023

Lexington-Fayette County Health Department (DPH)

Played a pivotal role in facilitating the integration of case investigation, contact tracing, and follow-up processes with timely testing and clinical services, leveraging agile data management systems for real-time transmission of laboratory and case data to support public health initiatives.

Utilized case management tools to automate key aspects of the contact tracing process, enhancing overall operational efficiency.

Provided comprehensive training and guidance to over 150 new hires and existing staff members across multiple departments on data entry, maintenance, retrieval, and reporting procedures within COVID-19 case and contact tracing systems.

Ensured proficiency in data entry, retrieval, and report compilation by conducting tailored training sessions for various departments, emphasizing the importance of meticulous record-keeping and confidentiality in managing communicable disease cases.

Oversaw the establishment and maintenance of detailed and confidential control records and files pertaining to communicable disease patients, contacts, and suspects, ensuring compliance with regulatory requirements.

Facilitated the preparation of reports, correspondence, surveys, and other written documentation related to communicable disease investigations, maintaining accuracy and adherence to established protocols.

Conducted daily Zoom meetings with the team to provide updates, address challenges, and ensure alignment with project objectives.

Fostered seamless communication and collaboration by corresponding via Zoom and Teams throughout the day, facilitating efficient workflow and problem resolution.

Owner Nov 2019 - Mar 2020

Caring Hearts Caregiving

Orchestrated staffing schedules and effectively managed a team of 20 caregivers, ensuring optimal coverage and quality care delivery.

Administered payroll processes accurately and efficiently, upholding compliance with regulatory standards and ensuring timely compensation for staff.

Provided compassionate care and support to families, demonstrating empathy and professionalism in meeting their unique needs and preferences.

Facilitated transportation arrangements for clients, ensuring safe and reliable travel to appointments and engagements.

Designed and implemented engaging activities for families, fostering a supportive and enriching environment for clients.

Acted as the primary point of contact and Client Service Manager, addressing inquiries, resolving concerns, and maintaining positive relationships with clients and their families.

Conducted thorough interviews with potential caregivers, evaluating qualifications, experience, and compatibility with organizational values and client needs.

Scheduling Coordinator/Client Service Manager Nov 2018 - Aug 2019

Always Best Care Senior Services

Efficiently coordinated schedules for a team of 50 caregivers, ensuring optimal staffing levels and timely assignment of caregivers to clients.

Facilitated smooth transitions by introducing caregivers to new clients, fostering positive relationships and ensuring continuity of care.

Managed client assessments with meticulous attention to detail, gathering comprehensive information to customize care plans tailored to individual needs.

Responsively addressed client concerns, complaints, and requests, demonstrating a commitment to exceptional client service and satisfaction.

Manufacturing Planner Nov 2016 - Nov 2018

Lockheed Martin

Spearheaded Make, Buy, and Bill of Material (BOM) planning activities integral to Manufacturing Resource Planning (MRP) transactions, ensuring efficient allocation of resources and materials.

Executed diverse manufacturing activities across various functions, contributing to streamlined production processes and optimized resource utilization.

Upheld the integrity of production systems to drive inventory optimization, minimizing costs while maintaining product quality and delivery timelines.

Strategically expedited and optimized material flow throughout the supply chain to align with customer requirements and production schedules.

Collaborated closely with manufacturing and Operations Management to maintain shop floor control over production processes, analyzing and adjusting production schedules to meet capacity requirements and preserve project timelines.

Coordinated with Supply Chain Stakeholders, including Procurement and Operations Management, to develop and execute time-phased plans for procured parts, ensuring alignment with production schedules and project milestones.

Managed MRP parameters, including lead times and lot sizes, and liaised with Engineering to implement necessary changes to the BOM, maintaining accuracy and compliance throughout the production lifecycle.

Held a SECRET DOD CLEARANCE, demonstrating trustworthiness and adherence to security protocols.

Supply Chain MPT/Trainer/Inventory Control Specialist/Software Implementation Specialist Apr 2011 - Nov 2016

3M Cynthiana

Demonstrated expertise as a Certified Smart Pack 2 Operator, overseeing packaging operations with precision and adherence to quality standards.

Conducted comprehensive training sessions, including Smart Pack 1, to equip employees with the necessary skills and knowledge to excel in their roles.

Played a key role as a Supply Chain MPT, overseeing production reporting, Bill of Material (BOM) setup and changes, and training employees on IMES, Cyprs, and HP3000 systems.

Led the implementation of IMES software, ensuring seamless integration into existing workflows and maximizing operational efficiency.

Functioned as a Factory Planner, leveraging MRP planning principles to optimize production schedules and resource allocation, contributing to cost reduction and improved productivity.

Authored and maintained procedures to streamline operations and enhance consistency in processes across the supply chain.

Managed inventory control processes, ensuring accurate inventory levels and minimizing stockouts or excess inventory.

Operated production machinery, including LF3 Bundler and SP2 systems, with a focus on efficiency, quality, and safety.

Substitute Teacher Aug 2009 - Apr 2011

Bourbon County Schools

Facilitated student learning by delivering prepared lesson plans, fostering an engaging and conducive learning environment.

Maintained accurate attendance records, ensuring compliance with school policies and regulations.

Implemented effective discipline strategies to maintain a positive classroom environment conducive to learning and respect.

Document Control Clerk Mar 2005 - Oct 2005

CDR Mfg. Inc

Played a pivotal role in the management of documentation by updating and creating Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and procedures, ensuring adherence to regulatory standards and operational excellence.

Tracked Engineering Change Orders (ECOs), deviations, and quality control measures, maintaining accuracy and compliance throughout the production process.

Managed returns from customers, facilitating efficient resolution and maintaining customer satisfaction.

Procured necessary manufacturing materials, optimizing supply chain efficiency and supporting uninterrupted production processes.

Initiated Engineering Change Orders (ECOs), driving continuous improvement and innovation in product design and manufacturing processes.

Updated Bill of Materials (BOMs), ensuring accuracy and alignment with production requirements.

Statement:

"My extensive experience in document control and manufacturing has equipped me with valuable skills that make me a strong asset to any team. I have a proven track record of quick learning, adaptability, and leadership, all of which have contributed to the success of my previous roles. I am confident that I can bring these qualities to contribute effectively to your team's success."

Customer Service Administrative Assistant Feb 2005 - Apr 2011

Nesco Resource, Lexington, KY

Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.

Supported administrative functions, including data entry, managing multi-line phone systems, and updating Bill of Materials (BOMs) with meticulous attention to detail.

Assisted with scheduling orders, optimizing workflow efficiency and ensuring timely delivery of products and services.

Played a key role in event planning, coordinating logistics and executing events to meet client expectations and organizational objectives.

Bathroom / Kitchen Renovation Specialist 2004 – 2005

ULRICH, INC., RIDGEWOOD, NJ

Led the comprehensive remodeling of residential kitchens and bathrooms, overseeing the entire process from initial planning to final customer acceptance. Demonstrated expertise in coordinating all aspects of the remodeling project, including design, material selection, construction, and quality assurance, resulting in exceptional outcomes and customer satisfaction.

Completed the installation of kitchen cabinets, bathroom vanities, and a variety of other fixtures.

HONORS & AWARDS

Recognition - Executive Presenter 3M Cynthiana 2014

Recognition - Training Employees on New Software 3M Cynthiana 2012

Consumer IT - Recognition - Outstanding Trainer 3M Cynthiana 2012

VOLUNTEER EXPERIENCE

Volunteer, The Gathering Place November 2020 - July 2021

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