Michele Stakowski-Riemann

ad4i37@r.postjobfree.com 719-***-****

Processing Coordinator

Highly motivated, bilingual (English/Spanish), customer relations professional with over 20 years of experience in a fast-paced environment. Extensive experience supporting customers in English and Spanish. Exceptional ability and talent for managing information and data collection. Proficient in:

Team Work and Collaboration

Written and Verbal Communication

Monitoring Data Collection

Spanish Speaker

Multitasking

Strategic Planning

Management

Adaptability

Professional Experience

2020–Present: Army Soldier Family Readiness Group (SFRG) Senior Coordinator/Leader Advanced administrative and project support for senior-level leadership of a fast-paced Army Battalion.

Processing Coordinator

Supervised, supported, and fostered a team of 15 members that supported over 150 families maintaining the well-being of each.

Received and maintained data on 15 team members and 150 families providing effective and efficient communication to ensure complete mission readiness.

Administrative Support

Gathered important information and data to ensure appropriate accountability and timely disbursement of information.

Overhauled a crucial outreach tool for our members ensuring efficient and timely communication.

Reorganized the finances for the FRG to ensure transparency and accountability.

Professional Experience, Cont.

2016–2020: Sales Associate. Bob’s Discount Furniture.

Processing Coordination/Associate

Consulted, in Spanish, with clients who did not speak English in order to solve problems or concerns.

Engaged with customers providing positive first impressions, building rapport and trust.

Administrative Support

Planned and entered data for clients who needed assistance in Spanish.

Collected data in Spanish for clients that did not speak English and needed assistance.

2008-2016: Secretary Specialist. Total Truck Transport

Processing Coordinator/Dispatcher

Coordinated the transportation of sensitive materials to Federal Buildings.

Conducted inventories of products in the warehouse to be delivered.

Maintained administrative work, and paperwork properly that was regulated by state and federal law.

Administrative Support

Conducted secretarial duties based on security clearance required by law when revising paperwork needed for the logistics of cargo.

Schedule, contracts, and agreements with logistics companies in order to create new clients.

2012-2014: Manager. Cash Advance

Processing Coordinator/Management

Managed senior-level personnel, established employee performance goals, and provided feedback on reaching milestones.

Maintain a professional demeanor, provided the ability to provide excellent client services by addressing appropriate problem-solving skills.

Excellent organizational skills, data collection, motivation for team building.

Work under pressure and with state deadlines.

Administrative Support

Worked with state deadlines and laws and regulations for accounting process and fraud.

State-regulated contract with clients and must be signed by clients and employees.

Professional Development

Proficient in Portuguese and Spanish

FEMA-Community Preparedness Implementing Simple Activities for Everyone

FEMA-Introduction to Incident Command System

IACP-The Impact of Trauma: A Trauma-Informed Lens and Response Webinar

Education

Associate degree from Northern Virginia Community College/with main studies in Criminal Justice

Bachelor’s degree from the University of Maryland Global Campus/ Major in Homeland Security and a minor in Criminal Justice graduating in May of 2025 with a current GPA of 3.5

Professional Associations

FEMA

CMOM

IACP

SFRG

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