Marlaina Masters

ad4i35@r.postjobfree.com

254-***-****

Objective

Versatile professional with experience in customer service, medical and childcare fields, seeking a dynamic position where I can apply my diverse skill set to drive operational efficiency and enhance customer satisfaction across various industries.

Education

Texas School of Phlebotomy 2017

Certificate of Completion - Phlebotomy

Brown Mackie College 2013

Medical Assistant

Professional Experience

Co-Op Solutions July 2023-Present

Excellent Communication skill

Strong problem-solving abilities

Proficiency in handling customer complaints and inquiries

Knowledge of financial products and services

Ability to navigate and use CRM systems

Attention to detail

Patience and empathy in dealing with customers

Time management and multitasking skills

Compliance with regulatory standards and procedures

Conflict resolution and negotiation skills

Carter Bloodcare December 2017 to June 2023

Phlebotomist 2

Oversee and assign responsibilities to staff

Effectively and discreetly solving personnel or behavioral problems.

Assist in efficient and smooth donor flow

Determine donor acceptability

Ensure compliance with regulations and standard operating procedures throughout the donation process.

Phlebotomist

Analyze health history of blood donors

Perform various phlebotomy functions such as temperature, blood pressure, pulse, and hemoglobin tests

Maintain 99.9% accuracy while validating donor’s credentials while entering donor’s records into system

Perform Venipuncture

Provide excellent customer service to all donors

Cornerstone Childcare July 2017 to December 2017

Teacher Assistant

Plan educational activities including reading to students and life skills

Monitor student’s behavior, social development, performance, and health

Assist in setting up classroom materials

Weatherford Regional Medical Center January 2014 to November 2016

Patient Care Technician

Interview, monitor, and assess physical conditions of patients to gather medical information in order to detect possible health problems

Keep patient records of vital statistics and other important health information

Dispose of biomedical waste in accordance with standards

The Kidney Trust Auust 2012 to January 2014

Phlebotomist

Collect biological specimens from patients and dispose of biomedical waste in accordance with standards

Prepare and clean medical instruments and equipment for use

Monitor patients to detect health problems and maintain patient medical records

Conduct diagnostic tests to determine patient health

Teach medical procedures to healthcare personnel

Centralized Showings August 2013 to January 2014

Call Center Representative

Schedule appointments with prospective customers and respond to customer problems

Maintain accurate call records and customer accounts

Provide excellent customer service

La Petite Academy August 2012 to August 2013

Teacher Assistant

Arrange childcare or educational settings to ensure physical safety of children

Discuss child development and behavior with parents or guardians

Provide counsel, comfort, or encouragement to individuals or families

Skills & Abilities

Providing excellent customer service

Clear and effective communication

Troubleshooting and problem solving

Maintaining accurate records

Phlebotomy

Contact this candidate