Customer Service Patient Care
Resume:
Marlaina Masters
********.*******@*****.***
Objective
Versatile professional with experience in customer service, medical and childcare fields, seeking a dynamic position where I can apply my diverse skill set to drive operational efficiency and enhance customer satisfaction across various industries.
Education
Texas School of Phlebotomy 2017
Certificate of Completion - Phlebotomy
Brown Mackie College 2013
Medical Assistant
Professional Experience
Co-Op Solutions July 2023-Present
Excellent Communication skill
Strong problem-solving abilities
Proficiency in handling customer complaints and inquiries
Knowledge of financial products and services
Ability to navigate and use CRM systems
Attention to detail
Patience and empathy in dealing with customers
Time management and multitasking skills
Compliance with regulatory standards and procedures
Conflict resolution and negotiation skills
Carter Bloodcare December 2017 to June 2023
Phlebotomist 2
Oversee and assign responsibilities to staff
Effectively and discreetly solving personnel or behavioral problems.
Assist in efficient and smooth donor flow
Determine donor acceptability
Ensure compliance with regulations and standard operating procedures throughout the donation process.
Phlebotomist
Analyze health history of blood donors
Perform various phlebotomy functions such as temperature, blood pressure, pulse, and hemoglobin tests
Maintain 99.9% accuracy while validating donor’s credentials while entering donor’s records into system
Perform Venipuncture
Provide excellent customer service to all donors
Cornerstone Childcare July 2017 to December 2017
Teacher Assistant
Plan educational activities including reading to students and life skills
Monitor student’s behavior, social development, performance, and health
Assist in setting up classroom materials
Weatherford Regional Medical Center January 2014 to November 2016
Patient Care Technician
Interview, monitor, and assess physical conditions of patients to gather medical information in order to detect possible health problems
Keep patient records of vital statistics and other important health information
Dispose of biomedical waste in accordance with standards
The Kidney Trust Auust 2012 to January 2014
Phlebotomist
Collect biological specimens from patients and dispose of biomedical waste in accordance with standards
Prepare and clean medical instruments and equipment for use
Monitor patients to detect health problems and maintain patient medical records
Conduct diagnostic tests to determine patient health
Teach medical procedures to healthcare personnel
Centralized Showings August 2013 to January 2014
Call Center Representative
Schedule appointments with prospective customers and respond to customer problems
Maintain accurate call records and customer accounts
Provide excellent customer service
La Petite Academy August 2012 to August 2013
Teacher Assistant
Arrange childcare or educational settings to ensure physical safety of children
Discuss child development and behavior with parents or guardians
Provide counsel, comfort, or encouragement to individuals or families
Skills & Abilities
Providing excellent customer service
Clear and effective communication
Troubleshooting and problem solving
Maintaining accurate records
Phlebotomy
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