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Marilou J. Gillman

*** **** **.

Westminster, MD. 21157

Email address: ad4i2h@r.postjobfree.com

Tele: 443-***-****

I am a hard-working, energetic individual who loves to interact with people of all ages. I am very organized and enjoy working in a cooperative environment where teamwork is a priority and open, honest communication is encouraged. I enjoy a challenge and am always eager and willing to take on new assignments and learn new skills.

Below are descriptions of my previous work experiences and my education. WORK EXPERIENCE

Position: Inside Sales/Customer Service

Date: 12/27/2006-10/04/2023

Salary: $92,389.25/yr basesalary (40 + hrs week) plus commision Location: Samuel, Son, and Company USA

1700 Ridgely Street

Baltimore, MD. 21230

Supervisor’s name: Andy Kyle

I am an inside sales rep. for Samuel. I sell stainless steel and aluminum. I have many roles in my current position and am in training to be an inside sales manager. Over the past 16 years, I have helped grow our contract and transactional accounts tremendously by being detail oriented, having great relationships with our customers, and helping the rest of the sales team. I keep inventory sheets for the four contract accounts that I am responsible for and they are updated daily through Excel. I enter thousands of orders a year for multiple customers using the AS400 system and the Samuel quotation system. I purchase the steel from the mills and from several vendors for the contract accounts and enter all the purchase orders on our system. Other responsibilities include:

● Taking sales calls

● Pricing orders

● Knowing the market

● Communicating with outside sales team members

● Emailing quotes to customers through Outlook

● Helping with IT issues when possible

● Customer visits

● Training multiple sales team members from cradle to grave

● Arrange the freight for pick up and delivery of material

● Work closely with warehouse team to make things go as smoothly as possible

● Participating in sales training Webinars

● Assuring there is no aged inventory over 1 year

● Hitting sales goals for quarterly bonus

● Writing up customer credits when needed

● Filing

Position: Customer Service

Dates: 10/08/01 12/20/06

Salary: $15.43/hr (40 hours per week)

Location: Diamond Roller

4615 Hollins Ferry Rd. Suite D

Baltimore, MD 21227

Supervisor's name: Alice Pynacker

I was the customer service representative for our New York and New Jersey districts. I was placed in charge of all of our Connecticut accounts as well. This entailed taking phone calls from customers for roller pick-ups and orders, scheduling pick-ups and deliveries for our drivers, receiving customer complaints and resolving the situation with our shop foreman. I was also in charge of human resources in 2

the Maryland plant. This includes doing payroll, hiring employees, and all necessary paperwork involved. Other responsibilities included:

● Computing prices for different printing press rollers

● Typing up quotes for sales representative

● Verifying work orders are written up correctly

● Keeping track of work orders and verifying they are processed timely

● Entering work orders in computer

● Invoicing completed work orders

● Compute sales representatives total amount earned monthly

● Compute number of rollers shipped out on daily basis

● Helping customers with any questions they have

● Setting up new accounts in computer

● Depositing checks at the bank

● Filing

Position: Assistant Operations Manager

Dates: 07/1997 To 02/2007

Salary: $12.50/hr

Location: American Expediting Courier Service

1550 Caton Center Dr. Suite E

Baltimore,MD. 21227

Supervisor's name: Stephen Schreck

I was the head dispatcher, customer service specialist, and Assistant Operations Manager for the Baltimore office. Although based in Baltimore, MD, I received job orders (via phone and fax) and dispatched them to any one of approximately 100 drivers in the cities of Baltimore, Charlotte & Raleigh, NC, and Arlington, VA. I entered the job orders into the company computer and kept track of the timeliness of delivery, following up as necessary. As liaison, I had to deal directly with the companies requesting delivery, and the personalities of our various drivers and customers. As necessary, I delegated these jobs to junior dispatchers. At times, I was solely responsible for the offices in all the above mentioned cities simultaneously. Other responsibilities included the following:

● Computed drivers payroll;

● Calculated the price of various deliveries;

● Tracked packages received from, and sent to BWI, DCA, and IAD airports;

● Received proof of deliveries and entered them into computer;

● Received customer complaints and handled them diplomatically;

● Took inventory in warehouse;

● Pulled computer equipment and dialysis machines from the warehouse;

● Turned phones and fax over to office manager at night, then brought them back in the morning;

● Verified and approved that every job order from the previous day was entered correctly;

● Computed individual delivery percentages for each job and ensured that drivers received correct payment;

● Kept track of all route drivers and alerted them when they had extra stops;

● Appraised drivers and other dispatchers, reprimanding as necessary;

● Received and set up new accounts;

● Familiarized myself with Maryland zip codes;

● Typed letters and proposals for office manager and mailed them out. EDUCATION

I received my high school diploma in 1993 from:

Catonsville High School

801 S. Rolling Rd.

Baltimore, MD 21228

I received my 90-Hour Certificate in Early Childhood Education in Spring 1995 with a 4.0 grade point average from:

Catonsville Community College

3

800 South Rolling Road

Catonsville, Md. 21228

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