SUSAN THOMPSON

NMLS # *******

**** **** ***** ***** **** F5-121 Littleton, CO 80123 720-***-**** ad4i23@r.postjobfree.com BUSINESS DEVELOPMENT

Operations District Sales Management Territory Development Highly accomplished results-driven professional with an extensive background in delivering all facets of territory sales, business development operational management and team building to support the organization in optimizing profitability, account retention and customer service. Defining, developing and executing strategies to generate new business, diversifying revenue channels and facilitating competitive market leveraging. Articulate advanced communicator, listener and cultivator of key relationships with all levels of personnel, clients, businesses, and executive managers. Equipped with excellent work ethic; possess strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity. Consistently recognized by colleagues for exceptional talents in sales, customer service and problem resolution in highly competitive markets.

Areas of Key Strengths:

Revenue Strategy Development Divisional Collaboration

Strategic Planning Multi-Site Project Management

Multiple Channel Management Motivation and Recognition

Sales Process Implementation Business Development

Training and Staff Development Request for Proposals

Mergers and Acquisitions Operational Support Design PROFESSIONAL EXPERIENCE

Vice President, Business Development and Compliance Officer: TruDiligence, 01/14/2014 – 09/15/2017

Senior leadership experience with a focus on background checks, employment and tenant screenings.

Increased operational revenue 38% by focusing on new customer acquisition with a continued focus on 100% customer satisfaction

Identify key markets, developed and provided online consumer research solutions, business intelligence, and risk management tools for government entities, small to Global 1000 and Fortune 500 Companies.

Establish pricing strategies, prepare and delivered RFP’s and RFI’s to further expand market brand and share.

Met with clients and prospective clients to assess needs and to determine best strategy for fulfillment.

Reviewed and renegotiated vender contracts saving the company 52% in operational expenditures.

Responsible for forecasting, annual budgeting, scheduling expenditures, reviewing variances, and initiating corrective and preventative actions.

Responsible for insuring all customers are conducting business in full compliance with all national, state and local laws and regulations.

Sales Manager: BFRC, Denver, CO, 01/14/2009 – 09/08/2012

Selling and managing commercial and retail accounts in addition to overseeing payroll, inventory control, and procurement.

Establish pricing strategies, negotiate contracts, and manage vendor relationships to further expand market brand and share.

Collaborate with regional and divisional management to ensure strategic alignment and operational expansion.

Recipient of many Customer Service Excellence Awards and achieved Top 25 List for individual sales eight consecutive months.

Human Capital Management Consulting: Independent Consultant, Denver, CO, 02/16/2006 – 01/13/2009

Identified segments and penetration of new markets focused on human resource management.

Developed and deployed human capital strategies to improve recruiting efficiencies.

Increased employee satisfaction by implementing internal processes to streamline hiring and orientation programs that resulted in improved employee retention.

Established over 80 new agreements with major enterprise customers to increase customer base by 15%.

Managed customer relationships to achieve an additional $50,000 in new monthly recurring revenue.

Handled the full cycle recruiting process.

Provided dispute/conflict resolution.

Managed the internal RFP/RFI process.

Negotiated and executed contracts with the State of California that generated more than $1.6 million in revenue.

Enforced EEO/Affirmative Action programs.

Participated in mediation and arbitration as necessary. Principal/ Owner: SOL Communications, Denver, CO, 09/01/2000 – 02/15/2006

Successfully launched human resources outsourcing services model to support a variety of back office functions for client companies. Services included talent acquisitions, operational management, sales management, mergers and acquisition, due diligence, writing and respond to RFP’s and RFI’s.

Key figure in negotiating and contracting key accounts including UPS, Aramark, Six Flags, American Furniture, Kroenke Sports and Entertainment including the Denver Nuggets and the Colorado Avalanche along with Pepsi Center facilities management, Denver Broncos, and the Colorado Rockies. Human Resources Manager/ Risk Management: TeleTech, Denver, CO, 03/01/1996 – 08/31/2000

Revamped internal procedures and processes with a direct report to the COO.

Developed enhanced pre-employment screening, delivered presentations to clients’ executives and facilitated business intelligence and collective bargaining agreements for the following accounts: GTE, Citibank, AT&T, Lehman Brothers, Qwest Communications, Verizon, All-State Insurance, Ford Motor Company, and General Electric.

Successfully managed the design and implementation of a multi-task, risk mitigation and business intelligence department responsible for more than $885 million in company revenues. PROFESSIONAL AFFILIATIONS

NMLS # 1672897

NMLS 20 Hour SAFE Comprehensive Course Completed

FCRA Advanced Certification

NAPBS

SHRM

Colorado Public Access Committee

Denver Chamber of Commerce

Denver West Chamber of Commerce

Glendale Chamber of Commerce

Applewood Business Association

Colorado Better Business Bureau

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