BARBARA

HUMENUIK

216-***-****

ad4i1v@r.postjobfree.com

Columbia Station, Ohio 44028

CONTACT

SKILLS

• Decision Making

• Leadership Abilities

• Policy Implementation

• Employee Training

• Team Management

• Effective Communication

• Conflict Resolution

• Customer Service

• Staff Scheduling

• Staff Development

Adept in team leadership and staff development, I elevate customer service levels at MGM Resorts, achieving favorable Net Promoter Scores. My proactive decision-making and effective communication honed through roles at Cesars Entertainment underpin my ability to drive operational success.

PROFESSIONAL SUMMARY

Senior Shift Manager - VLT

MGM Resorts, Northfield Park, Ohio

As a Senior Shift Manager I am responsible for supervising a team of Assistant Managers and Guest Service Representatives with specialized attention to employee engagement, protection of assets and top-notch customer service utilizing the following skills:

Shift Manager

EXPERIENCE

November 2015 - Present

Communicating effectively with vendors regarding ordering process, pricing structures and delivery timelines.

•

Conducting performance reviews for direct reports to ensure job expectations were met or exceeded.

•

Analyzing data from various sources such as revenue reports, payroll information, audits and financial statements to make decisions regarding staffing needs.

•

Providing exceptional customer service by resolving customer complaints quickly and efficiently, resulting in increased Net Promoter Scores.

•

Assisting in interviewing potential candidates for open positions within the VLT Operations department.

•

Trained new hires on company policies, procedures, systems and equipment

• usage.

Successfully managed a team of up to 50 employees, developing and motivating staff through effective delegation and communication skills.

•

Demonstrated strong organizational abilities in scheduling shifts, ensuring adequate coverage while controlling labor costs.

•

Maintained accurate records of employee attendance, overtime hours worked

• and disciplinary actions taken when necessary.

• Established and maintained positive and professional employee relationships. Communicated important company information and policy changes to staff members.

•

Implemented strategies that increased revenue and improved profitability to

• ensure sustainability.

February 2013 - November 2015

Cesars Entertainment, North Randall, Ohio

Slot Attendant

Cesars Entertainment, North Randall, Ohio

• Trained and supervised new staff members.

Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.

•

• Addressed customer complaints and resolved conflicts.

• Established and maintained positive and professional employee relationships.

• Resolved conflicts between employees or customers in a professional manner.

• Oversaw daily operations while managing multiple projects simultaneously. Taught newly hired team members and supervisors business policies and procedures.

•

April 2012 - February 2013

• Verified jackpot payouts according to established standards and procedures. Maintained a high level of professionalism while interacting with guests in all

• areas of the casino floor.

Assisted customers in understanding game rules, regulations, and procedures related to slots play.

•

References available upon request

REFERENCES

Contact this candidate