FM

FRANCES MITCHELL

ad4i15@r.postjobfree.com 513-***-**** Cincinnati, Ohio 45238

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Document Preparation

Word Processing

File Management

Verifying Data Accuracy

RANDSTAD TEMP SERVICES LLC

Cincinnati, Ohio

Data Entry Clerk

01/2016 - 02/2024

Maintained database by entering new and updated customer and account information.

Maintained confidentiality of sensitive information entered into the system. Identified and corrected data entry errors to prevent duplication across systems.

Exceeded quality goals to support team productivity. DIRECTV / SPRINT Cincinnati, OH

Customer Service Representative

04/1998 - 02/2003

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

City of Cincinnati Finance Department

Cincinnati, OH

Clerk 3

07/1976 - 09/1997

Answered phones in a courteous manner while providing excellent customer service.

Operated cash register to process cash, check, and credit card transactions. Communicated with customers and employees to answer questions or explain information.

Greeted visitors in a friendly and professional manner while directing them appropriately.

Verified accuracy of all paperwork prior to submission for processing. Organized and maintained filing systems for confidential documents. Utilized computer software programs to create reports, labels, forms. Summary

Skills

Experience

Education and Training

CINCINNATI METROPOLITAN BUSINESS COLLEGE Cincinnati, OH Some College (No Degree) in Business Administration References available upon request.

References

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