Quintesa Earl

East Las Vegas, NV *****

702-***-**** ad4i05@r.postjobfree.com

SKILLS

● Computer Literacy- Microsoft Office, Google Drive, Zoom

● Typing- 35 WPM

● Call Center/Customer Service Experience

● CRM Experience

EXPERIENCE

IQOR – Direct Connect January 2020 -Current Las Vegas, NV Documented customer complaints, Assisted customers with financial overview details, Helped customers accounts with available funding, Utilized resources and tools to assist with providing customers resolution.

Conduent – Customer Service Agent January 2018 Colorado Springs, CO Retained customers, Upsold customer service plans, Participated in continuous training and coaching. Upgraded mobile devices, Updated system login credentials. Top Tech Temporaries – Certified Nursing Assistant March 2015 Brookfield, WI Assisted residents with daily care, Took vital signs for residents, Monitored daily eating habits, Documented medical and behavioral changes.

EDUCATION

Tech Impact CXWorks September 2022 - November 2022 Las Vegas, NV 50+ hours of professional development

Training topics: Mindsets and Behavior Skills, Call Basics, Multi-Skilling, Multitasking, Typing, Active Listening, Goal Setting and Communication, Open Ended Questions, Customer Care, Cross-Selling, Difficult Conversation, Policy and Product Knowledge, Leadership, Professionalism, Conflict & Stress Management, Financial Responsibility

Milwaukee Achievers- High School Diploma- GED July 2018 Milwaukee, WI