MOHAMEDALAMIN ALI

McCordsville, IN ***** 317-***-**** ad4hzq@r.postjobfree.com

Professional Summary

Professional with 4 years of experience working in sales and accounting with an interest in the financial services industry. Passionate business expert with talents in data analysis, consumer knowledge, customer service, and retail partners collaboration.

Skills

• Process Improvement

• Financial Planning

• Client Servicing

• Commodity Sales

• Project Management

• Languages: English and Arabic

• Microsoft Office (Word and Excel)

• Account Management

• Consumer Demand

• Data Analysis

• Calendar Management

• Sales Expertise

Professional Experience

Sales Executive 12/2020 to 08/2022

Dal Dairy – Khartoum, Sudan

● Achieved sales goals and service targets by

cultivating and securing new customer

relationships.

● Negotiated and closed profitable sales

contracts with new and existing customers to

increase loyalty and retention by 60%

● Developed and presented valuable product

sales presentations to potential customers.

● Researched sales opportunities and possible

leads to exceed sales goals and increase

profits.

● Exceeded sales goals by 85% through the

implementation of aggressive sales programs,

overhauling processes and facilitating market

development.

● Analyzed past sales data and team

performance to develop realistic sales goals.

● Achieved a high satisfaction rating of 93%

through proactive one-call resolutions of

customer issues.

● Resolved concerns and customer inquiries with

services to help with retention and drive sales.

● Answered customer telephone calls promptly

to reduce on-hold wait times.

● Offering customer assistance, maintaining and

managing customer files and databases.

Accountant 12/2019 to 11/2020

Zakat Chamber Sudan – Khartoum, Sudan

● Managed daily accounting processes to drive

financial accuracy.

● Documented cash, credit, fixed assets,

accrued expenses, and line of credit

transactions.

● Gathered financial information, prepared

documents, and closed books.

● Maintained up-to-date knowledge on

professional accounting standards to manage

financial recordkeeping.

● Partnered with auditors to track errors and add

contributions to maintain accuracy.

● Prepared reports and supporting

documentation for audit findings.

● Collected and reported monthly expense

variances and explanations.

Customer Service Specialist 12/2019 to 11/2020

Zain Telecom – Khartoum, Sudan

● Maintained customer satisfaction with

forward-thinking strategies focused on

addressing customer needs and concerns.

● Addressed customer complaints and mitigated

dissatisfaction by employing timely solutions.

SHIFT ASSISTANT 02/2023__Currently

AMAZON LLC_ United states,Indiana

Assist With the daily management of department

duties including but not limited to, allocating labor, leading meetings, assigning job duties, providing

work direction, solving problems throughout the

shift, and communicating with peers and

leadership.

Education

Bachelor Of Economics, Banking Studies, 12/2018

National Ribat University – Khartoum, Sudan

Certifications

Data Analysis, Impact center, Khartoum, Sudan,

08/2022

Customer care, Zain company

ltd,khartoum,sudan 11/30/2020

ICDL PREPARATION COURSE,NEW HORIZON

TRAINING CENTER. 08/08/2019.

Additional Information

Fully work authorized. No visa sponsorship

required.

Contact this candidate