Quality Analyst A Part
Resume:
LEIF ERICKSON S. VALENCIA
Blk.* Lt. *, Vista Riva, Pulanglupa 1, Las Piñas City
************@*****.***
Objective: To further hone my skills and to share my abilities. Ingnius
Nov. 19, 2021-Present
23rd Floor Curve Building. 3rd Avenue Bonifacio Global City, Taguig, Philippines 1634
-assist customer to navigate the system
-provide information to any queries and inquiries
-assist clients to any concerns and refer them to necessary channels that could cover their concern
-answers emails, chats and phone calls
Concentrix
Oct.26, 2020 –November 2, 2021
8th Floor, SLC Building, 6797 Ayala Avenue, cor. VA Rufino St., Makati, 1226
-assist customer to navigate, set up and keep their VR devices.
-support them for any apps, games and any purchase made
-assist them to their other concerns
Concur Philippines
May 4, 2015 – May 31, 2017
12th flr Alphaland Bldg., Magallanes, Makati City
-Assist users for their utilization on the website and app for their travel and expense concerns via chat, email support and contact support. Help users to fill the gap between the gap from expenses data gathering and expense reporting reimbursement thru the use of app or website from online reservation, receipts keeping and report creation. Alorica Pacific Rim
9th Citibank Center,Paseo De Roxas Ave. cor Salcedo Village, Makati City March 24, 2014-April 18, 2015
- a telecommunication account (internet, residential phone, mobile and cable) where customers ask assistance on porting their numbers to another provider via phone, chat and email. Assist customers through basic troubleshooting and scheduling a technician visit. Assist customers in answering their queries on their monthly bills and provide resolution on lowering their monthly bills via providing the best package for them. IBEX Global formerly TRG (The Resource Group)
8thFlr.,Hanston Bldg., Emerald Ave., Pasig City
October 15, 2010-Aug.31,2013
One of the pioneer for the Validation team
POC(Point-Of-Care) for any immediate concern for the team
Senior Quality Analyst
Coordinate and give out feedbacks in certification for new Quality Analyst
Train and educate the team for new updates on Sales processes
Give out one day session for Fraud and Sales Talk for agents before their endorsement for Operations.
Attend Daily-Weekly Process Calls—provide information on improving Customer Satisfaction experience
Provide hourly, daily and monthly sales trends for Operations, Client managers and Supervisors through emails
Scrubs sales thoroughly from Initial up to its Final process and to secure that no fraudulent transactions made
Follow up sales orders and provide the status
Skills:
Natural ability to work both alone or as a part of a team
Strong analytical and problem-solving skills
Strong organizational skills and attention to detail
Strong multitasking skills
Able to work under pressure
Knowledgeable on Basic Computer Programs like Word, Powerpoint, Excel, MS-Database, Internet, Citrix and the like
Excellent in verbal and non-verbal communication skill (Filipino and English)
Excellent in Customer Service
Educational Background
College Dr. Filemon C. Aguilar Memorial College 2001-2005 BSBA-Management
Contact this candidate