MS. Ann Duffy

***** * ********** ***

Evergreen Park IL 60805

Mobile: 801-***-**** - Ext:

Email: ad4hys@r.postjobfree.com

Work Experience:

Internal Revenue Service

*** **** ******

Ogden, UT 84404 United States

11/2020 – 8/12/2023

Salary $48,252USD Per Year

Hours per week: 40

Series: 0592 Pay Plan: IR Grade: 7 step 3

Tax Examining Technician: (this is federal job)

I am kind, fair and maintain excellent work relationships. I have a great relationship with my peers and with management.

I was given a token of appreciation by a co-worker for assisting her with information on a phone call. I have also assisted another team with out to use the finesse application for assisting taxpayer on the phones.

I utilize IDRS on daily basis. Use command codes: RTVUE, IRPTR, TXMOD, DDBKD, ENMOD, TRDBV, CFINK, NAMES, NAMEE, IMFOL, as well as additional command codes.

I conduct and resolve tax audits utilizing several databases and software programs such as IDRS, RGS, AMS, FRP Master, Word, Excel, CEAS, Adobe Acrobat, Microsoft Outlook, Outlook Express and various other databases. Various reports are created to maintain an audit trail, and case actions to provide assistance to district offices and campuses. Prepare tax reports, addressing AGI, Tax Credits, Returns, Schedules, Penalties and Interest. Often contact Taxpayers via phone or correspondence to address correspondence, returns, delinquent accounts, and penalty assessments.

Utilize IAT disclosure tool while taking incoming taxpayer phone calls. I enjoy working complex cases, to do this, I work independently and consistently refer to SERP, Exam Website, 6209 and IRS publications and IAT when researching case work. As a result, less need for forwarding cases to technical advisor and provides faster case resolution, the extra research broadens my tax law knowledge. Correspond to taxpayers', Attorneys', CPA's, IRS campuses, and district offices. Letters are written professionally utilizing Microsoft Word, Adobe PDF, and the CRX letter system and RGS. Assess penalties and interest and abate penalties based on Internal Revenue Service Internal Revenue Code. Assess penalties and interest and abate penalties based on Internal Revenue Service Internal Revenue Code. Identify statute cases by statute controlling cases. Utilize e-fax when I need to fax Form 2848 to the Power of Attorney department.

Monitor and resolve various examination cases that meet ATAO, Disaster Zone, and Combat Zone criteria. Resolve each case taking into consideration the importance to meet short deadlines as not to cause hardship to the taxpayer. I also at one point was the ATAO liaison for Ogden Exam. Monitor and resolve various examination cases that meet ATAO, Disaster Zone, and Combat Zone criteria. Resolve each case taking into consideration the importance to meet short deadlines as not to cause hardship to the taxpayer. Monitor and resolve various examination cases that meet ATAO, Disaster Zone, and Combat Zone criteria. Resolve each case taking into consideration the importance to meet short deadlines as not to cause hardship to the taxpayer. I have extensive experience with RGS, AMS, CEAS, IDRS, Microsoft Office, Office Communicator(skype), Microsoft Word and, Excel and PowerPoint. Reviewed partial assessments for accuracy before forwarding the cases for processing

Supervisor Sharon Cain 801-***-****)

Okay to contact this Supervisor: Yes

Smith Market place utah 11/2014 to 6/2014

2434 N 400 E, North Ogden, UT, 84414

801-***-****

Stacey (click list E-Commerce