AMANDA SAVINO

ad4hyj@r.postjobfree.com 714-***-**** Huntington Beach, CA 92648

Experienced server brings enthusiasm, dedication and exceptional work ethic. I have worked in high paced, high energy restaurants and have the ability to multi task while providing a pleasurable dining experience with natural poise and friendly demeanor. I always arrive to work with a smile and maintain a “can do” attitude, my objective is to spread positive vibes and pleasant atmosphere.

High-volume dining

Wine service

Beverage preparation

Menu memorization

Liquor, Wine and Food Service

Point of Sale (POS) System Operations

Conflict and Complaint Resolution

Team Player

Transactions and Cash Handling

Staff Training

Flexible Schedule

Team Leadership

Professional and Courteous

Lead Server Pirates Dinner Adventure - Buena Park, CA 10/2022 - Current Provided exceptional service to high volume of daily customers. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Cleaned tables and chairs to prepare dining area for next customers. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Trained new employees on restaurant procedures and plating techniques. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. Collected dirty dishes and glasses from tables or counters, preparing areas for next diners. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Assisted in preparing salads, appetizers and desserts to speed up food service. Garnished dishes and beverages to serve visually appealing menu items. Server/Bartender 24 Carrots Events Catering And Events - Costa Mesa, CA 05/2020 - 03/2023 Noted special patron requests and followed up with kitchen to confirm delivery. Bussed and reset tables to keep dining room and work areas clean. Collected orders and relayed them to bartenders quickly and accurately. Supervised set up of banquet food stations and coordinated service to multiple dining areas. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups. Inspected dishes and utensils for cleanliness.

Trained new employees to perform duties.

Checked identification to verify if guests meet minimum age to legally purchase or consume alcohol. Responded to ad hoc cleaning duties at end of shift. Summary

Skills

Experience

Lead Server 2nd Floor Food Art Drinks - Huntington Beach, CA 04/2017 - 03/2020 Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Trained new employees to perform duties.

Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Explained menu items and suggested appropriate options for food allergy concerns. Kept register accurate through correct billing, payment processing and cash management practices. Oversaw daily operations of service team, delegated tasks and trained new staff. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Restaurant Floor Manager Kura Revolving Sushi Bar - Costa Mesa, CA 10/2015 - 03/2017 Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas. Managed accounts payable, accounts receivable and payroll. Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Maintained safe working and guest environment to reduce risk of injury and accidents. Established effective employee schedules to meet expected customer demands. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Connected with customers to provide assistance and collect feedback to optimize operations. Delegated tasks appropriate to individual employees to provide development opportunities. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Organized and updated schedules to optimize coverage for expected customer demands. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Server Mi Casa Mexican Restaurant & Bar - Costa Mesa, CA 02/2011 - 07/2015 Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Worked with POS system to place orders, manage bills and handle complimentary items. Bussed and reset tables to keep dining room and work areas clean. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Asked customers for feedback, solved problems and filled drinks throughout meal. Printed dining checks with total due, collected payment and offered receipts to complete transactions. Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Marinello School of Beauty Fountain Valley, CA 04/2015 Cosmetologist License: Cosmetology

Edison High School Huntington Beach, CA

High School Diploma

Education and Training