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HOLGUER REINA

*** ******** ***** *** **** ***, Winter Garden. FL 34787

ad4hyh@r.postjobfree.com Phone 720-***-**** PROFILE

Business Administrator Specialist in Finance, with professional experience in various productive sectors, developing activities in the areas of finance (Budget & Portfolio Collection), administration, strategic planning, human resources and commercial (Customer Service). As a complement I have been budget coordinator, corporate auditor, collections manager, business consultant, business plan structurer, director, and project executor.

SKILLS

Languages (Spanish 100%, English 70% read, 30% speak) Effective communication

Results orientation and execution

Empathy with external and internal customers

Critical thinking

Passion for work

Ease of adaptation to the organizational environment Teamwork

Ability to work under pressure

Continuous improvement

WORK EXPERIENCE

United States

HY CITE ENTERPRISES LLC

Distributor Network Support

Representative 1

July 2022 – June 2023

- Committed to making current and future buyers active ambassadors of the Royal Prestige brand.

- Improve the Distributor's experience when doing business with Hy Cite.

- Evaluate the applications submitted by distributors, according to the criteria established by Hy Cite in the current business plan.

- Decrease the response time of requests received through the Incite, Salesforce, and Wizards Recommendations platforms.

- Follow up and call service to Salesforce cases, when there has been no response from the distributor.

- Respond in a timely manner to the requests of the Distributors and offer effective solutions. STATE OF WISCONSIN

IRIS PROGRAM

Personal Care – Part time

May 2022 – June 2023

Madison, Wisconsin

2

UNITED

Voluntary

Database support

December 2021

Colombia

MINISTRY OF AGRICULTURE OF COLOMBIA

Specialized Professional – Remote Work - USA

April 2020 – March 2021

Budget Coordinator

February 2017 – November 2019

- I led the restructuring of the department, designing and implementing a proposal for strategic alignment and redefinition of roles.

- I supported the achievement of the missionary objectives of the entity through efficient budget management.

- I designed a model for monitoring and controlling budget execution to verify compliance with management indicators.

TECHCOMEX CUSTOMS AGENCY LEVEL 1

Corporate Auditor

May 2014 – July 2016

- Led the implementation of a comprehensive audit process for twelve offices, including the central level (Bogotá) and eleven branches nationwide.

- By redesigning and optimizing the operational scheme, it was possible to improve process control, the provision of foreign trade services and customer satisfaction.

- I designed and implemented the implementation of a service model adjusted to the needs of corporate clients, complemented by a loyalty and maintenance plan.

- Promoted the financial restructuring of the Customs Agency, including the review and adjustment of the cost and tariff model at the national level, to ensure the sustainability of the business.

SPARTAN SYSTEMS

Manager

November 2007 – December 2013

MOVISTAR PHONE

Collection Management Manager

August 2003 – July 2007

CAPITEL – TELECOM

Portfolio Coordinator

May 2000 – July 2003

HEAD OF HUMAN RESOURCES MANAGEMENT OFFICE – CAPITEL TELECOM - 2001 - 2003 CREDIT AND COLLECTION COORDINATOR - 2000

FERROVIAS, Financial Vice Presidency Advisor - October 1996 - March 1999. BUSINESS ADVISOR, August 1989 – September 1996

FUNDESAN, Microenterprise Advisor – Teacher - January 1986 – July 1989 3

STUDIES

High School, Colegio de la Salle, Colombia, November 1978 Bachelor, Business Administrator, Universidad UNAB, Colombia, July 1989 Master, Specialist in Finance, Universidad UNAB, Colombia, September 1993 OTHER STUDIES

Diploma in Portfolio Management and Collection, Universidad Javeriana, Colombia, October 2005 Intermediate English, ESOL, Orange Technical College, FL, 2023-2024 Basic English, ESL, Madison College, WI, 2022-2023 Respite Care Provider Training Respite Intro for Family Caregivers: An Introduction to Respite in Wisconsin How to Hire, Train, and Retain Respite Providers Becoming an Independent Respite, 2022 PERSONAL REFERENCES

Angella Rohmeyer

Senior Manager of Distributor Network Support

Hy Cite Enterprises LLC

Phone 608-***-**** ext. 6859

ad4hyh@r.postjobfree.com

Middleton, Wisconsin

Cintya Cavero

Supervisor of Distributor Network Support

Hy Cite Enterprises LLC

Phone 608-***-****

ad4hyh@r.postjobfree.com

Middleton, Wisconsin

Johnny Sarantopoulos

Realtor

Olympus Executive Realty

ad4hyh@r.postjobfree.com

Phone 954-***-****

Clermont, Florida

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