Linda F. Edwards

813-***-****

ad4hy9@r.postjobfree.com

SUMMARY

Highly motivated, personable and energetic Insurance Professional with experience in multiple industries including Wireless Customer Service, and Fraud. Demonstrated expertise in listening effectively to customer needs and providing efficient service. Skilled communicator capable of de-escalating service situations and achieving customer satisfaction. Recognized for having a strong work ethic and having a passion for excelling. Approaches responsibilities with focus, initiative, and diligence.

KEY SKILLS

Report and business writing

Proficient in Microsoft Outlook, Excel, Word

Management and customer service experience

Problem solver, detailed oriented, “out of the box” thinker

Protection of confidential information

WORK HISTORY

Travelers Insurance, Tampa, FL

Account Manager

2006 – Present

Effectively manages electronic account documentation

Works directly with underwriting staff to produce a professional work product

Cultivates external relationships to better service our customers

Successfully works with other team members to achieve departmental goals

Ensures timely issuance of accounts

Prepares, rates, and documents account for proposal to the agent

Establishes new business accounts within the established timeframe

Responds to agent inquires on a timely basis

Answers phones, makes copies and faxes documents

Alltel Communications (GTE Wireless), Tampa, FL

Fraud Investigator

1993 – 2006

Efficiently resolved inbound customer phone calls

Investigated accounts for identity theft and notified victim

Reviewed and researched accounts with returned payments for potential fraud

Precisely re-rated bills from valid customer disputes

Accurately processed credit adjustments as necessary

Transcribed information from recorded fraudulent cellular lines

Prepared case reports of identity theft for submission to law enforcement

Copied and filed law enforcement reports and subpoenas