Loretta

Patterson

615-***-****

ad4hxl@r.postjobfree.com

m

Lebanon, TN 37087

SUMMARY

have over 15 years of customer service experience dependable great work

ethic self sufficiency team player very outgoing always eager to learn to

move up in my career

SKILLS

e Office Management e Handling Complaints

e Schedule Coordination e Staff Development and

Training

EXPERIENCE

Administrative Assistant/CSR Supervisor

Lebanon, TN

Laquinta Inn&Suites LLCLa/ Apr 2016 to Current

Customer care answering phone calls make reservations faxing send and

receive emails check in and out customers

e Trained employees on best practices and protocols while managing

teams to maintain optimal productivity.

CSR Roadside Assistance

Madison, TN

Ryder Logistics/ Mar 2013 to Apr 2016

e Inbound calls drivers experiencing breakdowns map breakdown

location find customer on the map and find the closest service tech

in the area for help follow up with driver every 30 until help arrives

also keep service tech update with any changes until the driver is up

and back on the road then close the case

Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

EDUCATION AND TRAINING

High School Diploma

Lebanon High School May 1993

Lebanon, TN

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