Cecelia Campbell Knox

LUMBERTON, NC *****

Phone# 910-***-****

Email: ad4hx4@r.postjobfree.com

Work Experience

Owner/Director of Daycare January 2015 - August 2023 CK Childcare Services/Southeastern Family Violence Childcare Provider 2014 – 2015 Lumberton NC

Director of Childcare, also known as daycare provider, is the care, teaching, and supervision of multiple children at a time, whose ages range from three weeks of age to thirteen years. Although most parents spend a significant amount of time caring for their child, childcare typically refers to the care provided by caregivers who are not the child's parents. Childcare is a broad topic that covers a wide spectrum of professionals, institutions, contexts, activities, and social and cultural conventions. Early childcare is an important and overlooked component of child development and well-being that I enjoyed.

Quality Control Inspector Kayser-Roth March 2013 - 2014 • Lumberton, NC

I supervised staff and oversaw product development procedures to ensure they met quality standards. I also dealt with customers’ needs with excellent expectations. Assists in the process of creating batch records and forms needed to support the process. Completes initial review of batch records in real-time and provides feedback on manufacturing operations. Coordinates with QC -Equipment and QC Roles on manufacturing needs. Initiates and investigates Occurrences that occur during manufacturing. Responsible for tracking manufacturing errors and providing feedback for metrics. Resource for policies, Standard Operating Procedures, forms, worksheets, and job aids in support of quality and manufacturing operations. Assists and supports manufacturing in identifying needed policies, Standard Operating Procedures, and other required documents. Ensures manufacturing employees are current on required training for them to complete operations. Looks to implement and reinforce best practices used in manufacturing operations in conjunction with production staff. Helps to be a liaison for manufacturing to support projects. Maintain annual competencies in required quality members in ACT Quality Systems. Assist in maintaining quality electronic systems functions and remain up to date in required modules. Assist in training others. QA/QC members in ACT Quality Systems. Assist in the maintenance of quality electronic systems.

Customer Service Supervisor / Distribution Shift Supervisor Gannett Offset February 1986 - 2006 • Miramar, FL

I had to check the quality of the paper, and the ink and print while controlling the production flow in my department from the press to the door. Overseeing over sixty employees and handling all shift scheduling. And services within the community. Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities. Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service. Present a professional, positive, enthusiastic image to develop trusting relationships with all customers. Provide high levels of customer account management by properly setting up and maintaining account information and data. Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities. Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing. Coordinate with Customer Service Center (CSC), and regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies. Provide day-to-day operational activities, including maintaining and keeping track of documents. Provides team leadership for the program. Provide backup support management teams and act as an additional resource for Case Managers Coordinate client outreach and recruitment efforts to designate incoming cases for intake to the Case Management Team Develop inter-agency relationships to enhance the referral processes. Review client files and provide guidance and direction to case managers. Resolve client issues raised by Case Managers Conduct weekly team meetings. Monitors case managers to ensure all available services are provided to each veteran household regularly, determining the quality and effectiveness of services provided. Review and approval check request. Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing. Assistance and support in serving client needs. Coordinate and maintain good landlord/tenant relations. Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, on one engagement, and education on available housing resources. Assists with the development of planning, evaluation, and implementation of procedure support of the program. Maintains records and prepares forms, reports and correspondence related to the programs. Attends and participates in public meetings and presentations to explain the program. Facilitates and encourages the exchange of information with local, county, and regional agencies. Facilitates the coordination of services with community partners, as assigned. Maintains and updates knowledge through conferences, seminars and in-service training as determined in consultation with Department leadership. Plans and conducts training programs, as assigned. Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the program. Provide quarterly summaries and documentation reports as required. Coordinate outreach efforts for the program including but not limited to establishing an outreach plan to target the participants as outlined in the program guidelines, developing a set schedule to visit the shelters, and other places where homeless and low-income families are likely to congregate, and develop communication updates with the other key housing and community providers. Screen potential program participants for program eligibility using approved forms and follow up with applicable agencies to verify participant information and income status when needed.

Southeastern Family Violence Center1407 E.5th Street Lumberton, NC 28358 # 910-***-**** Website: http://www.southeasternfamilyviolencecenter.org April 2011 - September 2013 Daycare Provider

The Childcare providers ensure a secure and compassionate environment for children enrolled at the daycare. Childcare workers provide children with a well-rounded support system or program that stimulates their intellectual, physical, and emotional growth. They plan and implement activities and lesson plans that are age-appropriate, with the child’s well-being in mind. Childcare providers are vigilant in character and able to monitor children throughout the day, always ensuring their safety. Parents and teachers can rely on childcare providers to maintain clear communication with them and act appropriately in case of an emergency. A Childcare worker, or provider, provides care to infants and children. Their duties include organizing activities, monitoring children’s safety, and communicating with parents and teachers.

C K Group Home 19431 New 23rd City, Miami Gardens, FL 33056 Cottage Parent Behavioral Specialist January 2008 - November 2009 Cottage Parent with Special Needs Adults Only. Step-By-Step Playbook Day Shift 6:00 am-4:00 pm

1), At 6:30 am- Wake up clients and instruct them to shower, and take medications, as I prepare breakfast.

2). At 7:00 am I do my drop off taking some to work and others to school then begin lesson plans on the ones that are home school

3). At 7:15 am- I give one- on- one needed attrition to those who need it

4). At 8:00 am- I teach the lesson portion of Arts and Crafts for about an hour

5). At 9:00 am I read a book to the class for about 30 mins.

6). At 10:00 it is quiet T.V. time until lunchtime at noon

7). At noon I prepared lunch and took clients on outdoor activities

(liberty, parks, etc.).

8). We return from outdoor activities at 2:00 pm

9). I do my pickups at 2:45 pm- pick up school.

10). At 3:40 pm-I do my pickup for working clients

11). 4:00 Everyone has arrived back at the cottage; in the afternoons, some clients have doctors' and therapy appointments I take them there as well.

Night Shift 6:00 pm-4:00

12). At 6:30 pm- Dinner time and medication for bedtime clients

13). At 8:30 pm- take nighttime medications, showers, and start winding down 14). At 9:00 pm- bedtime for clients, take out clothing for clients and clean up time for the cottage.

15). At 10:30 pm- Prepare lesson plans for the next day.

16). At 11:30 pm- Check the medication logbook and prepare medication for the following day.

17). At midnight I take a walk through the cottage and take out breakfast, lunch, and dinner products for the following day.

18). Nightwatchman on duty until 4:00 am

Education

South Broward High School: June 1985 - June 1989 • Hollywood, FL

During my senior year, I entered the work experience program through an internship that changed my life. It was 1986 going in and I worked at Gannett Offset Florida until 2006, when I came out. My purpose was to bring clarity with mindful ethical growth for the future.

Certifications and Awards: Southern Piedmont Technical School 1990

Gannett Offset January 2000 Ace Award Recipient

Skills: Decision Making Time Management Cash Management Active Listener Conflict Resolution Persuasive Speaking Multitasking Traits: Honestly, I have a strong sense of integrity and I value authenticity. Accountably I take responsibility for my actions and follow through on my promises. Dedicated I am committed to the company's success and loyal to the people and things I believe in. Accurate I am exact and make sure my work is mistake-free. Caring, I use my words and actions to help others without expecting anything in return, it’s better to give than receive.

Volunteering: Various local fellowship Social Participation November 2020 - Present Lumberton, NC

I am feeding the needy in my community mind, body, spirit, and soul. With respect, love, and acts of kindness.

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