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Customer Service Representative

Location:
Effingham, SC, 29541
Posted:
March 21, 2024

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Resume:

Professional Summary

Skills

Work History

CџѦѠѡюљ BџќќјѠ

ad4hx2@r.postjobfree.com

Experienced Allocation Analyst offering 8 years of success in managing availability of in-season products by aligning inventory to merchandising strategies. Consistent in growing margins and meeting seasonal market demand. Talented in conducting in-season and post-season analysis to identify opportunities for sales growth. Proven leader in allocating goods to stores to meet and exceed sales goals, managing office work and resolving problems for customers. Strategic planning

Staff management

Recruiting and interviewing

Financial management

Issue resolution

Negotiation

Contract Management

Assistant Manager, 05/2014 to 02/2019

Dollar General Corp – Effingham, SC

Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.

Achieved recognition from senior management for contributions to store's success by managing sales, employees and operations to achieve optimal performance. Trained employees and oversaw production staff, department leaders and shift managers. Customer Service Representative, 03/2013 to 04/2017 Sykes Enterprises Inc – Kingstree, SC

Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction. Maintained accurate and current customer account data with manual forms processing and digital information updates.

Improved operational efficiencies while managing work requests, store inventory, equipment Education

transactions, new purchase orders and pricing needs. Provided primary customer support to internal and external customers in fast-paced [Type] environment.

Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

Diploma : 2001

Hannah Pamplico High School - Pamplico, SC



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