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Team Member Call Center

Location:
Jersey City, NJ
Posted:
March 21, 2024

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Resume:

*** ****** **, *** *, Jersey City NJ *****

Phone 484-***-**** • ad4hx0@r.postjobfree.com

LAWRENCE J. PYSHER

OBJECTIVE

Seeking a dynamic growth environment and innovative position, where the ability to complete multiple tasks efficiently, communication, a strong desire for team as well as an individual approach will be great assets

EDUCATION

05/1995 University of Delaware Newark, Delaware

B.A., Marketing

Major courses in Accounting, Business and Consumer behavior

PROFESSIONAL EXPERIENCE

4/2018-8/17/2022 Enclara Pharmacia, Humana Philadelphia, PA

oC2 Team Supervisor 5/2018-Currently

oCollaborate with other departmental managers as staffing arise

oAssist with any QA investigations or client requests

oParticipate in interdepartmental meetings and report trending issues

oAbility to manage multiple priorities and ensure compliance with regulatory requirements

oTeam Leader 8/2016- 4/2018

oProvide Training that any team member may need

oMonitor Team Member in Verint and create reports

oProvide tips for team members to achieve their own goals, Manage day to day duties

oManage Day to Day Duties, scheduling, reports and coverage

04/2013-8/2016 Excellerx-Enclara Pharmacia

oPharmacy Technician

oProvide Call Center support to pharmacist with regarding patient care protocol

oProvide support for various pharmacies trying to bill with pharmacy card

oEstablish a patient medication list by entering new medication(s) into work buckets for Pharmacist review

07/2010-03/2013 Education Management Corp, Chandler, AZ

oLoan Processor

oComplete Financial Aid Verification process for students selected by the Department of Education

oUtilize reports as appropriate to complete job duties

oReviews loan files for completeness, accuracy and compliance standards

10/2008-06/2010 Acs, Tempe, AZ

oLoan Processor

oComplete Financial Aid Verification process for students selected by the Department of Education

oUtilize reports as appropriate to complete job duties

oReviews loan files for completeness, accuracy and compliance standards

8/2001-4/2008 Excellerx- Philadelphia, PA

oCertified Pharmacy Technician/Compounding Technician

o Provide Call Center support to pharmacist with regarding patient care protocol

oTrain and develop new technicians

o Prepares additives in strict compliance with company standards

o Perform calculation measures for compounding

oConduct patient follow up inquires with participating hospices

o11/2000-8/2001 PharMerica Pharmaceuticals Plymouth Meeting, PA

oPharmacy Technician

oPackaged emergency drug kits for prescription distribution

oWorked in controlled medication area and also did i.v.. Dextrose Bags for Facilities

oAssisted with various phases of order entry, including billing, inventory, and cross referencing

oResponded to customer inquiries as necessary

SKILLS AND ABILITIES

Strong written and oral communication skills

Progressive work ethic demonstrated through highly self-motivated attitude toward achievement

Proficient in all relevant Microsoft applications and the Internet



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