SUMMARY

SKILLS

EXPERIENCE

ALYSSA

PACHECO

ad4hw9@r.postjobfree.com

908-***-****

Davenport, FL 33897

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated [Job Title] focused on safety and guest enjoyment. Highly observant and ready to step in to handle dangerous behaviors and emergency situations. Well-trained with hands-on recreational experience.

• Dining reservations

• Management interaction

• Training and mentoring

• Hospitality

• Event details

• Teambuilding

• Critical thinking

• People skills

• Team management

• Full safety compliance

• Lifeguard procedures

• CPR certified

• Emergency Response

• Customer service

VIP SERVICE AGENT 10/2022 to Current

Westgate Vacation Villas Resort & Spa - Kissimmee, FL Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.

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• Handled mail and package deliveries, keeping items secure.

• Directed incoming calls and messages to appropriate staff or residents. Maintained guest privacy and building reputation by keeping information confidential.

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• Answered guest questions regarding local area, facilities and amenities.

• Entered work orders for housekeeping, pest control and maintenance issues. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

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Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

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• Took reservations from patrons by phone or online. Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

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CERTIFIED LIFEGUARD 04/2022 to 08/2023

island H2o live! - Kissimmee, FL

• Watched over swimmers to respond quickly to distress situations. Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.

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• Cautioned swimmers regarding unsafe practices and safety hazards. Optimized customer service by resolving issues quickly and with courteous demeanor.

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• Monitored behaviors for safety violations and took steps to prevent further violations.

• Patrolled to identify anyone needing assistance and offered immediate care.

• Maintained neat and clean pool area and clean water.

• Completed routine safety training and instructed patrons to follow safety rules. Identified emergency situations or potential drownings and entered water for lifesaving measures.

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Used training and medical supplies to examine injured people and administer first aid.

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• Participated in monthly training courses to stay up-to-date in water rescue EDUCATION AND

TRAINING

techniques.

Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.

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Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.

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Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.

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Ridge Community High School - Davenport, FL

High School Diploma

05/2022

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