Vanessa Charlton

*** **** ****** **, **** 2-646-***-****

Washington DC 20002

ad4hvt@r.postjobfree.com

Goal

Customer Service position with an organization that can benefit from an impressive 30-year history of improving internal operations, and expertise in building collaborative relationships that ensure accurate and efficient outcomes and deliverables.

Accomplishments

• Increased machine and employee productivity 75%-80% through aggressive monitoring and retraining

• Decreased over time via proactive talent management and reassignment according to knowledge, skills and abilities

• Increased operational efficiency and decreased organizational spending by leveraging use of seasonal employees and implementing time-saving logistical procedures

• Improved service delivery through collaboration with local Community Boards and community policing units, the New York Police Department and local officials Professional History

United States Postal Service

Supervisor of Customer Service: Trained, on-boarded and supervised, established and maintained scheduling, and managed payroll for forty (40) letter carriers and clerks. Disseminated information and fielded complaints to ensure customer satisfaction. Bronx, NY, [April 2014- September 2016]

Supervisor of Distribution Operations and Platform Operations: Managed, mentored, monitored and evaluated twelve (12) supervisors in four (4) departments, sixty (60) employees, eight (8) dispatchers, four (4) postal drivers, and twenty-five (25) contract drivers to ensure that mail was received and dispatched accurately and efficiently. Coordinated package receipt and delivery, and mitigated acute issues via daily communication with contract owners, airport dispatchers, and delivery units. Achieved increased production on mail processing White Plains, NY, [March 2004- April 2014]

New York, NY, [September 1992- March 2004]

Strengths

Accomplished in critical problem solving and logistical planning. Impressive analytical conflict resolution ability, and expertise in interpersonal communication, with positive outcome success. Hands-on manager with exemplary prioritization skills with the ability to provide ethical supervision and coaching to customer service staff. Mastery of computers and computer systems to accomplish established goals. Education

College of New Rochelle: Bachelor of Arts in Psychology