Customer Service High School

CUIDAD BOLIVAR, EL AMANACER, CALLE DE BOSQUE, CASA E-52, PANAMA, REP. OF PANAMA

E-MAIL: ****************@*******.***, MOBILE NUMBER: +507-******** CV

CURRICULUM VITAE

SHERINE FOLKES

CONTACT INFORMATION

Surname: Folkes

Given Name: Sherine

Mobile Number: 64914171

PERSONAL DETAILS

Date of Birth: The 20th of November 1976

Place of Birth: Old Harbour St. Catherine Jamaica

Nationality: Jamaican

Resident Identity Card: E-8-113683

Age: 46

Gender: Female

Marital Status: married

Number of

Dependents: One

Heights: 5ft 3 Inches

Weight: 200 Lbs.

EDUCATIONAL PROFILE

From: 1989 – 1994

High School: Old Harbour High School

Title: High School Diploma

Bachelors in commerce

From: 1982 – 1988

Elementary Education: Good Hope Primary School

Primary Certificate

QUALIFICATION PROFILE

A committed and proactive, exceptionally well organised, self-motivated and initiative to achieve both personal and corporate goals. I’m Personable and friendly in dealing with the public with excellent telephone communication skills and exceptional leadership abilities concerning team initiatives. I’m also capable of working with minimal supervision and handling multiple task assignment with strong ability to communicate and deliver excellent customer service at all levels of store operations. Cashier training skills, with good customer relations and quick to assimilate new ideas and concepts. High energy and dependable, proven ability to produce within a demanding work schedule. I enjoy being part of a successful and productive team.

OBJECTIVE

Currently looking for a new and challenging position as bilingual customer service assistance and to obtain an entry-level position with the opportunity to utilise my knowledge and experience in my bilingual skills. To secure a promising position that offers a goal opportunity for growth.

EMPLOYMENT HISTORY & EXPERINCE

Jun 2009 - Present Star Contact Panama

Agent & Team Leader

● Responsible for customer Service & Sales

From: 1994-1997 S-Mart Wholesale Ltd. Jamaica

Wholesale Department Store

Assistance Head Clerk/Cashier

● Responsible for the accurate cash handling skills and the ability to calculate discounts, percentages and volume where pricing and daily paperwork were concerned.

● Entry level: Stocked and cleaned register area, daily cash proof.

● Cashier: Customer service including order taking and cash register operations, also was responsible for managing several projects simultaneously when I was the only clerk/cashier on shift.

BASIC COMPUTER SKILLS

● MS Office

Word, Excel, Outlook, PowerPoint

● Spreadsheets

Excel & Open Office

● Operating Systems

Microsoft Windows

● Internet Browser

● E-Mail

Outlook, Gmail, Filters, Folders

INETERNET TOOLS

● Social Media

Facebook, Twitter, Instagram, YouTube

LANGUAGE SKILLS

English: Native Proficiency, speak fluent, excellent. Good grammar spelling and writing, excellent.

Good knowledge and practice, comprehend.

Spanish: Speak fluent, good grammar spelling and

writing, good knowledge and practice,

comprehend.

HOBBIES AND INTEREST

● Reading: Excellent

● Mathematics: Brilliant

● English: Elegant & Perfect

● Football: Stable

● Singing: Expert

Riding: Speed

AVAILABILITY

I can make myself immediately available for any challenging job proposal that you might have available in your company.

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Panama, the 17th of March

Signature

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