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Artaveeia Holmes

**** *. **** **

phoenix, AZ

786-***-****

Artaveeia Holmes

Skills

● Strong Problem Solving Strategies

● Ability to work with others

● Analytical and Critical Thinking

● Ability to complete tasks each day

● Financial Documentation

● Outstanding Skip Tracing

● Account Monitoring

● Debt Payment Negotiation

● Organizational skills

● Terms Review and enforcement

● Listening and understanding issues

Experience

Aug 2022-June 2023

Regional Acceptance Corp.-Collection Specialists

● Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.

● Document all collection efforts for each assigned account in accordance with established procedures.

● Initiate Extensions on accounts based upon written guide policy guidelines

● Place or receive calls in priority orders as established by management.

● Communicate collection efforts to branch lenders on assigned accounts if applicable.

● Break down the status of the account to the customer, in dept for customers understanding

● Having to constantly descalate intense aggressive conversations with customers constantly.

Mar-2019-2021, Phoenix AZ

Collections Specialists- Global Lending Services

● Monitored account for compliance with established payment plans and flagged non-compliances.

● Counseled debtors on payment options and arranged installment agreements

● Used skip-tracing and other techniques to locate debtors

● Created documents for court such as affidavits, modifications and forbearance agreements 2

● Delivered exceptional customer service on collection calls maintained calm and professional demeanor.

● Maintained a high volume of calls and met demands of a busy and productive group.

● Recorded and documented all information regarding financial status of customers April 2017- Mar 2019

Instacart - Customer Service Agent

● Entered Customer interactions details in the sales to track requests and documentation conflicts and record solutions offered.

● Educate clients on account services and resolved client inquiries requesting statement information and account balances

● Provided primary customer support to internal and external customers

● Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities

● Built dependable loyalty among customers which awarded the honor of “Customer Companion” and “MVP of the month”.

July 2015-April 2017-Tempe AZ

Iqor - Financial Service Representative

● Worked with clients to develop financial planning strategies and solutions through evaluation and solutions

● Targeted accounts at senior and executive levels and secured funding for future initiatives

● Provided competitive commercial banking solutions and retail financing plans

● Educated clients on ROI terms to find accurate solutions.

● Negotiated with finance companies for optional financing opportunities for clients.

● Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

Education

May 2011-May 2015

Mountain Pointe High School- High School Diploma

Professional Summary

Experienced Collections Specialists bringing in 2 years of success in sales and collections service positions. Eager to take on new roles with long-term growth and advancement potential, always willing to grow and also learn new things as well. Quality-driven representative with a proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach methods, carefully checking details, and testing assumptions. Skilled in training junior personnel in principles and practices, to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time and management and problem-solving skills.

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