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Customer Service Sales Representative

Location:
Hamden, CT
Posted:
March 21, 2024

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Resume:

Ewaz Ali Ebrahimi

** *

rd

Street, Hamden, CT **514

203-***-**** ad4hve@r.postjobfree.com

OVERVIEW

I am a motivated new American with full and legal work authorization in the United States. I have a great work ethic and I am willing to learn new skills. I have experience in legal translation, managing reporting, and program development.

WORK EXPERIENCE

Integrated Refugee & Immigrant Services New Haven, CT, USA Interpreter Feb 2024

● Interpreted meetings, workshops, trainings, and other events involving IRIS staff, partners, and beneficiaries.

Barchi Business Center - BBC Kabul, Afghanistan

Sales Representative / Cashier Dec 2017 – Oct 2023

● Provided excellent customer service, addressed inquiries, and ensured customer satisfaction,

● Buildt and maintained strong relationships with customers to establish long-term connections,

● Conducted market research, gathered intelligence, and identified trends, competitors, and customer needs,

● Increased sales by engaging potential customers through persuasive presentations, price negotiations, and closing deals.

● Provided efficient and accurate cashier services to customers during checkout. International Development Law Organization Kabul, Afghanistan Administrative / Translation Associate June 2018 – Oct 2023

● Provided translation and interpretation services for IDLO’s programs and projects in Afghanistan,

● Translated documents, reports, presentations, and other materials from English to Dari and vice versa,

● Interpreted meetings, workshops, trainings, and other events involving IDLO staff, partners, and beneficiaries,

● Ensured accuracy, quality, and consistency of translations and interpretations, and

● Reported to the translation team manager and worked closely with the program managers and technical specialists.

MCM Learning Incorporation Kabul, Afghanistan

Administrative / Translation Specialist June 2018 – Oct 2023

● Interact with partners around the world in Marketing, Sales, Legal, HR, and other departments requiring support with their translation needs,

● Provided translation and interpretation services for MCM’s programs and projects in Afghanistan,

● Manage all requests and perform document translations of design drawings, engineering specifications, purchase specifications, technical manuals, data sheets, design memos,

● Translate and review the translations of seller support communication messages and other content from English to Dari, Pashto, or other languages, and vice versa,

● Ensured accuracy, quality, and consistency of translations and interpretations, and

● Reported to the translation team manager and worked closely with the program managers and technical specialists.

Tawajod Industrial Company Dar es Salam, Tanzania

Branch Manager April 2016 – Dec 2017

● Directed all operational aspects of the branch, including distribution operations, customer service, human resources, administration, and sales,

● Assessed local market conditions and identified current and prospective sales opportunities for the manufactured products,

● Created and managed implementation plans and roadmaps for the national maintenance strategy, a vital component of Tanzania’s self-reliance vision,

● Adapted at leading direct and indirect reports, delivering punctual services, and managing compliance,

● Network to improve the presence and reputation of the branch and the company, and

● Ensured adherence to high ethical standards and compliance with all regulations and applicable laws.

International Development Law Organization Bamyan, Afghanistan Administrator / Legal Translator Apr 2014 – Dec 2015

● Translated legal documents, such as laws, decrees, judgments, contracts, reports, etc. from and into English, Dari, and Pashto, and ensure accuracy, consistency, and quality,

● Interpreted oral communication, such as meetings, trainings, workshops, interviews, etc. between Afghan and international counterparts, and facilitate cross-cultural understanding,

● Provided legal advice and assistance to Afghan justice officials and other stakeholders on legal issues and terminology,

● Conducted legal research and analysis on various topics related to the justice sector and legal reform,

● Contributed to the development and dissemination of legal publications and materials, and

● Supported the coordination and collaboration with other translation units and partners. Norwegian Refugee Council Kabul, Afghanistan

Legal Consultant and Translator Dec 2013 - Apr 2014

● Conducted legal research and analysis on various topics related to the different programs and its beneficiaries,

● Translated legal documents, such as laws, policies, reports, contracts, etc. from and into English, Dari, and Pashto, and ensure accuracy, consistency, and quality,

● Interpreted oral communication, such as meetings, trainings, workshops, interviews, etc. between Afghan and international counterparts, and facilitate cross-cultural understanding,

● Provided legal advice and guidance to staff and beneficiaries on legal issues and procedures,

● Contributed to the development and implementation of project strategies, policies, activities, and

● Supported the coordination and collaboration with other NRC core competencies, governmental stakeholders, and humanitarian actors. United Nation Population Fund (UNFPA) Kabul, Afghanistan Demographer and Cartographer Sep 2013 - Dec 2013

● Designed and implemented the Population Estimation Survey of Afghanistan (PESA) survey methodology, sampling, questionnaire, and data collection tools, in collaboration with the government and other partners,

● Supervised and monitored the PESA fieldwork, data quality, and data processing, and provide technical guidance and support to the survey teams and enumerators,

● Analyzed and interpreted the PESA data, and produced statistical reports, tables, charts, and indicators on various demographic and socio-economic topics,

● Produced and updated the PESA population maps and geospatial data, and ensure their accuracy, accessibility, and usability for different users and purposes,

● Provided technical assistance and capacity building to the government and other stakeholders on demographic and geospatial analysis and applications, and

● Contribute to the dissemination and advocacy of the PESA results and products, and their utilization for evidence-based planning and decision-making. Afghan Students Association Mysore – ASA-M Mysore, India Academic & Cultural Officer Jul 2009 - Jul 2010

• Assisted students with their academic program development, including tasks such as assisting with university admissions and coordinating with relevant universities regarding their academic affairs.

• Helped students with their residential documents, such as facilitating the renewal of residential permits, extensions of passports, and visas.

• Successfully coordinated numerous cultural programs to celebrate international festivals organized by international students.

Istiqlal High School Wardak, Afghanistan

Teacher / Instructor Apr 2005 - Jun 2007

• Developed comprehensive lesson plans for students in grades 4 to 6, ensuring alignment with the curriculum and learning objectives.

• Delivered engaging and effective math instruction to students, employing various teaching strategies and techniques to enhance their understanding and mathematical skills.

• Conducted regular assessments to evaluate students' progress and understanding, and diligently graded their assignments and tests.

• Provided individualized support and assistance to students who required additional help, tailoring my approach to address their specific needs and challenges.

• Actively engaged in parent-teacher meetings to discuss students' progress and any obstacles they may be facing in their academic journey, fostering open communication and collaboration with parents/guardians.

EDUCATION

Integrated Refugee & Immigrant Services New Haven, CT Cultural Orientation training Jan 2024

Avicenna University Kabul, Afghanistan

Master’s in Private Law Mar 2021 -Ongoing

University of Mysore Mysore, India

Bachelor’s Degree July 2007 –July 2012

University of Annamalai Tamil Nadu, India

Diploma in Public Administration July 2012 –July 2013 Lycee Istiqlal Kabul, Afghanistan

High School Diploma Mar 1995 – Jun 2007

SKILLS AND STRENGTHS

● Customer service and business skills

● Computer skills: Proficiency in MS Office Suite, Google Suite, emailing, Internet, social media, typing.

● Teamwork Skills

● Teaching experience

● Translation of English to Dari and Dari to English

● Analytical Skills

● Academic writing Skills

● Eager to work hard and improve

● Experience of working with refugee-related organizations. Languages:

● Dari/Farsi/Persian: Native/Fluent

● English: Advanced

● Pashto: Basic

● Urdu: Basic

REFERENCES Aniko Szabo, Employment Services Manager

IRIS- Integrated Refugee & Immigrant Services

235 Nicoll Street, 2nd Floor, New Haven, CT 06511

Office: 203-***-****

Email: ad4hve@r.postjobfree.com

Mohammad Qahir Arian, Translation Specialist

IDLO- International Development Law Organization

Kabul, Afghanistan

Office: +93 (786) 140-260

Email: ad4hve@r.postjobfree.com

Andrea Streets, Interpreter Coordinator

IRIS- Integrated Refugee & Immigrant Services

235 Nicoll Street, 2

nd

Floor, New Haven, CT 06511

Office: 475-***-****

Email: ad4hve@r.postjobfree.com



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