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Supply Chain Customer Service

Location:
Bel-Air, 1227, Philippines
Posted:
March 21, 2024

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Resume:

Marc Robert G. Tee

B** L**, Yokohama Street

BF Homes International, Las Pinas

Metro Manila, Philippines

(63-917*******

ad4hup@r.postjobfree.com

WORK EXPERIENCE

**** - ****

Kitchen Beauty Marketing Corporation (Kyowa)

Chief Operating Officer

Oversees KBMC’s Customer Development (Sales), Marketing and Supply Chain functions and procedures at the same time collaborates with the HR and Finance. The key objective of the COO is to achieve growth targets and boost customer satisfaction using competitive and cost-efficient strategy. Key Highlights

• Implemented and revamped Sales, Marketing, Supply Chain organization.

• Implemented Sales & Operations Planning cycle

• Drastically increased service level from 45% to 90%

• Reduced Stock Days Inventory from 210 to 130 Days

• Reduced Supply Chain Cost from 6% to 4%

• Rolled out the standardization of Order Management

• Implemented Sales Skills Web Analysis and Training Program

• Implemented Innovation Funnel

2021

Kitchen Beauty Marketing Corporation (Kyowa)

Consultant (Office of the President & CEO)

Assess and Design appropriate process for Supply Chain, HR, Sales and Finance. Review and recommends improvement on Customer Development, Operational Excellence, Quality Manage- ment, Manpower Development and Capability Evolution, Compliance, Customer and Operations Finance and Management

2018 - 2019

Mondelez International (Supply Chain)

Order to Cash Manager – Southeast Asia

Manages End to End Customer Service, through excellent order fulfilment levels at optimum cost, at the same time ensuring the delivery of region’s Cash Conversion Cycle – through Best In Class Accounts Re- ceivable and Credit Management

Key Highlights

• Rolled out the standardization of the Global Bill to Cash process of Mondelez

• Successfully passed the audit for the SouthEast Asia post the migration to Accenture

• Recognized globally for reducing DSO of SEA into World Class Standard of 20 Days

• Full transition of Vietnam Bill to Cash Team from Kin Do Operation to Mondelez Operation 2015 - 2018

Mondelez International (Supply Chain)

Business Process Excellence Manager / Order to Cash Lead – Malaysia (Brunei), Singapore, Thailand (Laos) & Vietnam

Manages End to End Customer Order to Bill, Bill to Cash, Master Data Process and Customer Service and Logistics Business Process Improvement. Ensuring high order fulfilment levels at optimum cost. Implements / Operate on Mondelez global Order to Bill and Bill to Cash platforms and OTC process im- provement projects.

Key Highlights

• Successfully rolled out the Order to Cash Mondelēz Business Service located in India for Southeast Asia without business interruption cutting the go live period by 6 months.

• Reversed the declining trend of the Case Fill Rate in 2015 from 88% and end the year at 97% while able to stabilize the CFR at 97.7% by end of 2017 for Malaysia, while achieving 99% for Thailand and Vietnam by end 2017

• Conducted massive cleanup of Trade Return Notes for Malaysia for pre 2015 transactions spanning for 5 years.

• Successfully implemented the “Festive Program” in Malaysia and Thailand in order to sustain high service level.

• Reduce the Accounts Receivable from 9% to 2% by end of 2017.

• Reduce Days Sales Outstanding from 40 Days to 29 days by end of 2017 2014

Goodman Fielder (Supply Chain)

Supply Chain Manager

The Supply Chain Manager has the overall responsibility for identifying the business needs, developing and implementing the annual plans to deliver service, quality, cost and productivity. Responsible for leading end to end supply chain activities in the country.

Key Highlights

• Laid out the basic Supply Chain process and procedure as well as the Key Metrics in the Philippine Distribution Network

2010 – 2014

Unilever Philippines (Supply Chain)

Supply Chain Development Manager

The primary responsibility of the Supply Chain Development Manager is to help the local Supply Chain busi- ness unit to design and build a strategy which delivers the Business Unit Objectives at competitive cost, quality and customer service for non-Capex projects. The SC Development Manager works with local Supply Chain teams to create value through continuous improvement in the end to end Supply Chain Key Highlights

• Successfully rolled out the On Shelf Availability Program for both Key Accounts Modern Trade and Traditional Trade in the Philippines.

• Implemented the Business Waste Reduction (Returns Management and SLOBs) across all channels starting from 7.5% to 3.5%.

• Supported the Customer Service & Logistics team in improving CCFOT from 93% to 96% by end 2013

• Reduced consumer complaints to 0.25%ppm from 0.5%ppm through cross functional Kaizen Projects by end 2013.

• Supported the Demand Planning team in reducing Days on Hand Inventory from 60Days to 54 Days by end 2013.

• Spearheaded and drove the cost savings of 21Million Euros (7% of SCC) through cross func- tional Supply Chai Projects (Manufacturing, Source/Purchasing and Deliver/Logistics) in 2014 2010

Unilever Philippines (Supply Chain)

Continuous Improvement Manager

The main responsibility of the CI Manager was driving market strategy, through development and alignment across the functions as well as identify interdependencies and efficiencies. Key Highlights

• Increased the People engagement in Supply Chain from 65% to 85%

• Raised performance culture by conducting trainings and workshops with Unilever business part- ners focusing on losses which affect Customer Case Fill On Time and On Shelf Availability (OSA)

• Successfully implemented with the Customer Development in implementing OSA in Gold Customer category

• Rolled out muti-skilling program in coordination with the Manufacturing Units. 2007 – 2009

Unilever Philippines (Human Resource / Corporate Development) World Class Excellence Manager

The primary role was driving strategy, program architecture as well as assisting in the portfolio management and facilitating long range plan as set by the global team in the local market. Key Highlights

• Effectively rolled out the Opportunity for Improvement across the 3 Business Units, generating monthly a response of 1,700 monthly

• Productively led the Rewards & Recognition Pillar as well as the Training and Education Pillar of the Total Productivity Maintenance & Management across the Business Units

• Rolled out the This is My Unilever Program which Champion Total Quality Management objectives and initiative resulting to astounding savings of Php 1 Billion across the Business Units

• Facilitated more than 50 Total Quality Management improvement teams which drives Total Quality initiatives of Home & Personal Care, Foods, and Ice Cream Division

• Reviewed the Unilever Philippines entire process and procedures, thereby recommended im- provements and stabilize the process.

2005 – 2007

Unilever Philippines (Office of the Chairman & CEO) World Class Excellence – Efficient Consumer Response, Assistant Manager The WCE-ECR AM is as well tasked to run and facilitate strategic planning process in close cooperation and alignment with the Global Agenda.

Key Highlights

• Delivered more than 50 Kaizen Projects across different functions for the 3 Business Units.

• Proactively ensured that the Efficient Consumer Response (ECR) roadmap being pursued internally in Unilever and active external participation in the industry.

• Closely monitored ECR Key Performance Indicators (KPIs), and identified lagging KPIs ensuring that they are actively addressed by respective stakeholders.

• Successfully driven and monitored Unilever’s Global Strategy into Action and integrating them into Unilever Philippines operation.

2003 – 2005

Unilever Philippines (Customer Development)

Key Customer Development Executive

Key Highlights

• Reversed the declining volume trend in Negros. From a decline of 31%, led the Negros Modern Trade to grow an outstanding 14% (24% Small Medium Modern Trade, 8% Medium Local Retailers vs national average of only 2%.

• Led the whole Western Visayas Team from an age of trade-incentivizing activation to an era of integrated activation. Activation projects are manifold, achieving growth of at most 34%

• Elevated relationship with the accounts to the highest level in recent history ( past 5 years) of company’s ties with Negros Modern Trade, receiving Customer Service Awards.

• Recipient of the Best Key Accounts Manager Award from Robinson’s Supermarket ACADEMIC BACKGROUND

College – University of St. La Salle (1998-2003)

Liberal Arts & Commerce

• Bachelor in Arts Major in Economics

• Bachelor in Commerce Major in Business Management

• USLS Academic Excellence Award – GPA (1.74)

• USLS Business Management Excellence Award

• USLS Economics Leadership Award

• Philippine Council of Economics Students Academic Excellence Award

Duty Award, 506

th

Naval Reserve Officers’ Training Corps

• Outstanding Thesis Award : “A Descriptive Study on the Implementation Of Comprehensive Agrarian Reform in Negros Occidental 1989 – 1999”

EXTERNAL AFFILIATION

• Japan Institute of Plant Maintenance - Certified TPM Instructor

• Safety, Environment and Quality Management - Certified Auditor

• Philippine Society for Quality

2010 Board of Trustee

2009 Chairman, Awards Committee

• Negros Occidental Kennel Club Inc. – President

• Trinity Christian School Alumni Association - President



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