Customer Service Representative
Resume:
Danielle Williams
Inspector
Thomson, GA
*******************@*****.***
Packing/ Customer Service Rep., offering versatile assistant to an dynamic and growing company were I can utilize my skills., Call center, answering inbound calls, schedule appointments, check-in patients and checking them out, proficiency in Microsoft programs, strong communicator, fast learner, very dependable, Packing product into boxes and containers. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Contract Callers Inc - Augusta, GA
March 2023 to May 2023
My duties were to schedule appointments for upgrade water meters for Philadelphia water department. Medicare Customer Service Representative remote
Omnicare365 - Durant, OK
November 2022 to February 2023
My duties were to handle customer service representative for members calling in about her flex card I will place orders, track packages etc.
Quality Technician II
HEALTHWISE NUTRITIONAL RESOURCES - Grovetown, GA
January 2022 to October 2022
My duties were to inspect raw materials and products inbound and outbound. I inspect batch sheets for mix and raw ingredients before processing, I would use the x-ray machine to inspect boxes of packed products before receiving place on trucks to be shipped etc. Collector
Transworld inc. - North Augusta, SC
April 2021 to August 2021
I was a debt collector I would, collector debt from the customers for the clients Security Officer
Securitas - Augusta, GA
March 2020 to September 2020
My duties are as follows direct traffic, patient watch make sure patient done hurt themselves are run away from the hospital, I work with Augusta health in Augusta, Ga, I also protocol the hospital to make sure the doors are locked and secured. Etc
• Patrolled parking lot
• Ability to immediately understand surroundings
Cashier/Customer Service
Walmart - Grovetown, GA
September 2019 to February 2020
Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Operated the cash register
• Inventoried spreadsheets
• Cash Handling
Customer Service Representative
Sprint - Augusta, GA
October 2018 to January 2019
My duties were to operator cash register, greet customers as the enter the store, stock shelves and cooler, make sure shelves are clean and neat, mop and sweep sales floor, clean bathroom, wipe windows etc. Inspector
MAU Staffing/ Milliken - McCormick, SC
June 2018 to September 2018
My duties are to inspector airbags for major clients and to make sure there aren't any defects to the airbags, stamp airbags if good are bad.
D-1 Management Augusta, GA 706-***-****
02/16/2018- Present
My Duties are to pack product into boxes with very fast paced, make sure area is cleaned and do break down when time to switch over to a new product to pack. Golden Pantry Greensboro, GA 09/13/17-11/07/2107 706-***-**** My duties are to greet customer as they come in and, operate cash register and stock shelf's and cooler, make coffee, clean restroom and sweep and mop floor, take out trash, make sure paper work is print of the store count for the evening, sweep parking lot. Services Rep
Sykes Enterprises - Greenwood, SC
July 2017 to October 2017
I answer inbound calls from customer who want to cancel their service or having issues with their bills. I Work in the retention department to try to save my customer keep them from canceling services with us, I must notate their account. And make sure I solve their issues. Janitorial Cleaner
Defender Services - Augusta, GA
November 2013 to March 2014
My duties were to clean up the breakroom, clean offices, mop and sweep bathroom and breakroom, hallway, clean windows, make sure the supply closet was stock after shift is over, and also vacuum offices, pull trash, wipe down stuff etc.
Housekeeper
Affordable Suites - Augusta, GA
September 2012 to June 2013
706-***-**** My duties would to intake and outtake customers, charge all 3rd party guest, make sure the property is cleaned and up to date, I would do data entry work enter information in to the system and made sure the company where e-mailed and papers filed, I would count register, provide great customer service, I would schedule appointments, Answer phones, call and make sure customers have made their payment.
Transfer calls
Front desk clerk
Gilt Inc - Wrens, GA
January 2011 to July 2011
My duties would to intake and outtake customers, charge all 3rd party guest, make sure the property is cleaned and up to date, I would do data entry work enter information in to the system and made sure the company where e-mailed and papers filed, I would count register, provide great customer service, I would schedule appointments, Answer phones, call and make sure customers have made their payment, also transfer calls to the right person.
Education
Certificate of Completion in EHR
Virginia College - Augusta, GA
June 2016
GED Diploma
Augusta Technical College - Augusta, GA
May 2010
Skills
• ANSWERING
• ANSWERING PHONES
• EXECUTIVE SUPPORT
• FRONT DESK (Less than 1 year)
• FILING
• Customer Service
• Crew Member
• Computer Skills
• Security
• Medical Records
• Medical Scheduling
• Cashiering
• Coffee Experience
• Cash Handling
• Commercial Cleaning
• EMR Systems
• Insurance Verification
• Typing
• Windows
• iOS
• Manufacturing
• Human resources
• Android
• Hospital Experience
• HIPAA
• Negotiation
• Customer service
• Windows
• PCI
• Software troubleshooting
• Remote access software
• Microsoft Access
• Google Suite
• Sales
• Typing
• Live chat
• Android
• Cash handling
• Medical terminology
• Clerical experience
• Quality control
• Cash register
• Computer skills
• Front desk
• Guest relations
• Mac OS
• LAN
• Outbound sales
• Research
• Customer support
Languages
• English - Expert
Certifications and Licenses
First Aid Certification
Assessments
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
May 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
April 2023
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
• Experience in answering phones, taking messages, filing, transferring calls.
• Knowledge of what specific computer skills in excel and 40 wpm, PowerPoint.
• Accurately follow oral and written instructions.
• Positive attitude, hardworking, fast paced, motivated, and organized.
• Calendaring
• Front Desk Reception
• Executive Support
• Packing Product
Contact this candidate