Derek Rodriquez

956-***-**** ad4hug@r.postjobfree.com Edinburg, TX 78541

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in the Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Food Preparation

Superior Communication Skills

Supplies Monitoring

Cleaning and Organization

Teamwork and Collaboration

Sales Transaction Management

Money Handling

Quality Control

Sandwich Artistry

POS System Operation

Safe Food Handling

Information Security

Complaint Resolution

Account Updating

Data Entry

Data Collection

Account Management

Inventory Counting

Order Picking

Forklift Operations

Warehouse Operations

Forklift Certified

Wrapping and Boxing

Warehouse Tools Operation

EXPERIENCE

Sandwich Artist, SUBWAY®Restaurants, April 2023-Current

Edinburg, TX

Greeted customers and provided product knowledge.

Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.

Operated cash registers to process payments from customers.

Maintained cleanliness of work area throughout shift.

Ensured all menu items were prepared in accordance with health and safety standards.

Checked expiration dates on products to ensure freshness of items served to customers.

Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Upsold additional items to increase store profits.

Monitored temperature of freezers and coolers throughout shift.

Assisted team members during peak hours when necessary.

Delivered superior customer service focused on quality and meeting customer needs.

Stocker Associate, Sam's Club, June 2021-October 2022

Albuquerque, NM

Received and unpacked merchandise from vendors.

Inspected and stocked shelves with products.

Ensured proper stock rotation by following established procedures.

Cleaned up spills and other messes on sales floor as needed.

Maintained neat, safe and orderly workspace to prevent accidents and injuries.

Lifted materials of varied weights on regular basis.

Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

Palletized merchandise for easy movement to sales floor locations.

Contractor's Apprentice, Private Employers, August 2020-May 2021

Albuquerque, NM

Assisted in the preparation of job sites, including laying out and staking foundations.

Performed various tasks related to concrete formwork such as measuring, cutting, assembling, and installing forms.

Poured and finished concrete surfaces according to specifications.

Operated a variety of tools and equipment associated with construction activities such as jackhammers, saws, drills, grinders.

Assisted in the installation of roofing systems including shingles, tiles, metal panels and waterproof membranes.

Maintained cleanliness on job sites by removing debris and disposing it properly.

Ensured that all applicable codes were followed during installations.

Inspected completed work for conformance with established quality standards.

Cleaned up job sites daily at the end of each shift.

Responded promptly to requests from supervisors regarding any issues encountered on the job site.

Participated in team meetings to discuss progress and problems associated with specific projects.

Renovated and produced physical structures to meet timeline and budgetary constraints.

Stocker Associate, Smith's Food & Drug Stores, September 2019-August 2020

Albuquerque, NM

Received and unpacked merchandise from vendors.

Inspected and stocked shelves with products.

Organized backroom storage areas to ensure efficient product retrieval.

Monitored expiration dates of perishable items and discarded expired items accordingly.

Cleaned up spills and other messes on sales floor as needed.

Adhered to safety regulations while handling heavy merchandise loads.

Collaborated with team members to complete tasks quickly and efficiently.

Operated material-handling equipment such as pallet jacks safely.

Trained new associates on stocking techniques, safety protocols, and customer service skills.

Maintained merchandise presentation by stocking and rotating merchandise.

Faced products on shelves and displays to meet company policies.

Assisted customers by locating items and loading heavy purchases in vehicles.

Greeted customers and retrieved requested products to drive satisfaction.

Bouncer, Barback, Lotus nightclub, July 2016-June 2017

Albuquerque, NM

Promoter @Lotus nightclub, Was a Promoter for the most part, would walk downtown and hand out flyers, was also able to fill in for bouncers and also help the bar with their stock when needed.

Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.

Assisted in resolving disputes between guests and staff in a professional manner.

Inspected IDs of all guests entering the club to verify age requirements.

Provided assistance to medical staff in cases of emergency situations involving intoxicated customers.

Responded quickly to altercations between patrons, mediating disagreements as needed.

Developed strong relationships with customers through consistent interactions while providing excellent customer service.

Provided additional support during special events such as concerts, festivals, or sporting events.

Intervened immediately in any situation posing a threat to guest safety or security protocols.

Customer Service Representative, Sitel Albuquerque, October 2016-July 2017

Albuquerque, NM

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Associate, Graveyard Shift, October 2015-November 2016

Albuquerque, NM

Was a cashier, security guard and Prepped/cooked various menu items for next shift.

I would manage the cash register, help customers with gas sales and other in-store purchases

Answered phone calls from customers promptly and courteously.

Provided accurate quotes for requested products or services.

Handled cash register operations accurately during peak times.

Maintained knowledge of current sales promotions and new product releases.

Kept work area neat, clean, and well-stocked at all times.

Performed additional duties as assigned by management team.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Warehouse Worker, La Montanita Co-op Distribution Center, April 2014-August 2015

Albuquerque, NM

Worked in all areas of the warehouse with a team of 2 including myself, I'd pull orders, unload trucks, stock product and make sure the warehouse was clean and everything was nicely in order.

Received and tracked incoming inventory shipments.

Organized warehouse space for efficient storage of products.

Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.

Assembled orders according to customer requests.

Operated scanners, computers, and other equipment to track orders.

Packaged items carefully using protective materials like bubble wrap or foam sheets.

Inspected damaged goods prior to disposal or return to vendor.

Ensured safety protocols were followed at all times while operating machinery.

Managed hazardous waste removal operations per government regulations.

Maintained a clean work area by sweeping, mopping, dusting shelves.

Collaborated closely with other departments on special projects as needed.

Moved large and bulky items manually or with pallet jacks or forklifts.

Staged and sorted multiple types of products for loading.

Preserved safe work environment by maintaining clean workstations and pallet area.

Cook, Cashier, Pueblo Cultural Center, April 2013-April 2014

Albuquerque, NM

Dishwasher, Hot Foodbar Server @Indian, Was in charge of going in at 5am to get food prepared and ready for the lunch bar, serve customers and build their lunch plates as well as manage the freshness and preservation of stock and to make sure dishes were clean for the next shift.

Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Adhered to food safety standards when storing and preparing foods.

Supervised and trained kitchen staff on proper preparation techniques.

Checked quality of ingredients before use in order to ensure freshness.

Ensured that all food was cooked at the correct temperature and stored correctly.

Planned menus based on customer preferences, nutritional value and budget constraints.

Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.

Adjusted seasonings of dishes during cooking process in order to enhance flavors.

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Head Cashier, Associate, Lowe's Grocery, September 2012-March 2014

Albuquerque, NM

Was trained in multiple areas in case of callouts I was able to fill in and work multiple shifts.

Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.

Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.

Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.

Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.

Assisted other departments when needed by providing additional support during busy periods.

Trained new team members in cash register operation, stock procedures and customer services.

Helped customers find specific products, answered questions and offered product advice.

Learned roles of other departments to provide coverage and keep store operational.

Busser, Denny's, December 2009-February 2012

Kailua-kona, HI

Dishwasher, Prep Cook, Host @, Had a great experience with customers and staff, was able to work where ever I was needed.

Greeted customers and answered questions about menu items.

Provided quick and efficient clearing of tables between courses.

Bussed and reset tables in an orderly fashion.

Assisted servers with stocking supplies, setting up for service and cleaning duties.

Maintained cleanliness of restaurant dining area throughout shift.

Followed all safety regulations while carrying heavy trays or dishes to the kitchen.

Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.

Communicated with kitchen staff regarding any special requests from customers.

Took initiative to help others whenever necessary.

Maintained a friendly attitude towards customers at all times.

Provided assistance to other bussers or waitstaff when needed.

Swept and mopped front-of-house and back-of-house floors using various tools.

Notified manager of issues with equipment or breakage.

Worked in close collaboration with team members to ensure customers received high-quality service.

EDUCATION AND TRAINING

High School Diploma

Kealakehe High School, Kailua-kona HI July 2010

REFERENCES

Briana Bustos- 956-***-****, long time friends

Cassandra Mendoza- 956-***-****, Past coworker

Adan De anda- 956-***-****, Family friend

INTERESTS

My Family, My Wife and I are expecting a child soon. Raising my Family and making a home for them is my #1 Priority right now.

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