PONNESWARI ADAPA

E-mail: ad4hta@r.postjobfree.com Ph: +1-609-***-****

Expertise and Achievements:

Collaborative professional with 15 years of experience in IT Industry specializes in supporting Web based applications. Have extensive experience in Information Systems Engineering, including web-based application, DevOps, and Engineering Management. Have demonstrated success in release management and working with both technical and non-technical stakeholders.

Good experience in creating and enabling CI/CD pipeline involving Bamboo, Harness, Bitbucket & GIT

to complete the automation from commit to deployment.

•Implemented Blue-Green deployment strategy.

•Automated various scenarios and created Harness pipelines for Application deployments, Restart, restage, Start, Stop, DB scripts automation, generating Veracode scans.

•Created / set up automatic triggers in response to Git schedules, events, new artifacts notifications and alerting, created event-based triggers in Harness.

•Written shell scripts for automating tasks.

•Good knowledge in Infrastructure as Code by using Terraform and Configuration management using Ansible.

•Good exposure in creating branches and working on different branching strategies as per requirement.

•Exercised scrum and extensively used JIRA. Used Confluence for knowledge sharing and documentation.

•Setup and support for tools like SonarQube, Nexus, AppDynamics, Splunk, Veracode.

•Experience in google cloud platform (GCP) cloud by provisioning compute engine, cloud load balancing, cloud storage, cloud SQL, stack driver monitoring components using the Terraform GCP Foundation modules

•Planning release windows and cycles across components for different programs and workflows.

•Create change request (CRQ) using Remedy (ITSM tool).

•Extensively worked in monitoring tools like AppDynamics, Splunk.

•Excellent knowledge of Amazon EC2, Amazon S3, Amazon Elastic Load Balancing, VPC, VPN, Cloudwatch, Eventbridge and other services of the AWS family like managing user access with IAM.

•Experience in handling password / certificate rotations for NonProd environments (Service Accounts) through Safeguard for both Prod and NonProd environments.

•Installed various services (Credhub DB, Cerdhub Certifcate, Autoscaler) in PCF through Harness pipelines.

•Handled the applications deployment through Harness onto PCF and maintained it.

•Experience in using Splunk to handle all the application logs, application dashboards etc.

•Experience in using Artifactory and Nexus Repository Managers using Maven.

•Designed Load balancers and Auto-scaling setup to ensure zero application downtime.

•Supported various teams (consumers, End to end testing) on the issues identified for accessing the applications.

•Experienced working with Cross Functional Teams and communicating with all levels of management for requirements, resources and project status and delivery.

•Experienced in facilitating and driving project meetings, status meetings, presenting project status reports, conducting walk-through for end users and holding defect review meetings.

•Adept at tracking project sprints, production changes and documenting epics, user stories, tasks and subtasks based on business requirements using JIRA.

•Good experience in SAP BASIS, SAP Enterprise Portal and working knowledge in SAP Records and Case Management (RCM), Requirements Analysis, Design, Testing.

•Extensive experience as Production Support Analyst and Incident Manager.

•SAP experience includes analysis, design, maintenance, testing and supporting various SAP systems.

•Good analytical, problem solving, and excellent communication skills with proficiency in project management skills.

•Ability to learn and adopt new technologies faster and apply it at workplace.

Managed day-to-day activities of the team, motivating the team, responsible for the client deliverables and a coordinator.

•Highly motivated and adaptive with the ability to grasp things quickly and possess excellent interpersonal, technical and communication skills.

Technical Skills

Cloud

AWS, PCF

DevOps Tools

Bamboo, Harness, SonarQube, Veracode, Terraform, Ansible, Jenkins

Artifactory Repository

Nexus

Build Tools

Maven

Web/application Servers

Tomcat, Nginx

Version Control Tools

Git, Bitbucket

Monitoring tools

Splunk, AppDynamics, Red Button

Scripting Languages

Bash, Power Shell, Python

Agile Tool

Jira

Project Management

MS Project, HP Quality Center, HP ALM, JIRA, GRID, ITSM

Operating System

Windows, Linux

Work Experience:

Charles Schwab

Role: Lead DevOps Build and Release Engineer Aug 2018 – Present

Responsibilities

•Implemented a CI/CD pipeline involving Jenkins & GIT to complete the automation from commit to deployment.

•Responsible for build and deployments in pre-production and production environments with Release Management and Quality Assurance.

•Managed software development project including requirements gathering, design, development, testing, and implementation.

•Automated build and deployment process with Jenkins and Maven, eliminating 80% of manual work.

•Reduced delivery time of deployments for AWS resources by 50% using Terraform scripts instead of manual/CLI.

•Maintained project documentation and version control, ensuring accuracy and completeness of project artifacts.

•Improved the performance of Jenkins by setting up a master-slave architecture.

•Configured and maintained Jenkins and Maven with GIT for automated build and release.

•Managed configuration of the servers using ansible playbooks.

•Created and enabled CI/CD pipeline involving Bamboo, Harness, Bitbucket & GIT to complete the automation from commit to deployment.

•Designed Palo Alto firewall solutions.

•Deploy Palo Alto firewalls & Panorama in AWS environments using IaC automation.

•Created Service accounts, VM instances, VPC networks using Terraform on GCP.

•Integrated Jenkins/Helm/Kubernetes/Vault with GCP to perform semi-automated and automated releases to lower and production environments.

•Created Harness workflows for approval step, verification, automated PR merge, application’s deployment, and rollback processes.

•Created event-based triggers in Harness.

•Created services, environments, workflows, pipelines, triggers for PCS space migration.

•Created and maintained secrets in Harness Secrets Management and used them in creating the PCF services through Harness pipelines.

•Created Harness pipelines for testing team (automated and E2E testing) to meet their requirements and fasten up their testing scenarios.

•Defined the branching and merging strategies for agile Dev teams.

•Automated build with code quality tools like SonarQube and Veracode to eliminate manual work effort to verify the code vulnerabilities.

•Created GIT workflows and appropriate meta-data, performed merges, and executed builds on a pool of dedicated build machines.

•Implemented Blue-Green Deployment strategy.

•Involved in PI planning sessions for the intake of EPIC in Jira and determining the Definition of Done [DoD] with Product Owner.

•Collaborated with Agile Dev team and conducted dry run to verify configurations, code and DB details.

•Create Pull requests for all the Spring cloud config changes for Applications.

•Responsible for creating both Prod /Prod Like environments (Merge and Revert PRs).

•Cut the Release branches against the Develop branches (Code, DB, AutomatedTestRepos, Shared Workflows) for current releases and share the details with relevant teams to deploy in Release environments.

•Create any Front Door Requests with consumers to do any testing required for Non Prod and sign-offs needed also for PROD if any certifications/on-call support needed by Consumers.

•Co-ordinate among various teams when any issues are identified.

•Do all the basic setups in Harness that are required for doing the deployments (services, environments, triggers, workflows, pipelines etc.,).

•Created health and status check pull request.

•Planned release windows and cycles across components for different programs and workflows.

Created change request (CRQ) in Remedy and followed the Change Approval Board [CAB] process to receive approvals for releases. Prepared work details that include Backout plan, sequence order, Veracode reports and PR details.

•Automated build and deployment process with Bamboo, Harness and Maven.

•Troubleshoot and monitored Splunk alerts and customized queries to report and track specific issues during deployment. Used AppDynamics to monitor the instances deployed.

•Maintained safeguard certificates and performed password rotation in frequent intervals.

•Actively involved in getting the QA, UAT and production issues resolved and tracked them using JIRA and troubleshoot problems arising from Build failures and Test failures.

•Interaction with clients to clarify requirements and issues.

•Followed agile methodology and got involved in daily SCRUM meetings, sprint planning and retrospective.

Client: Charles Schwab

Role: DevOps Release Engineer / SRE Aug 2018 – Oct 2021

Responsibilities:

• Collaborated closely with the team and made sure the deliverables are delivered on time.

• Led the development and implementation of a comprehensive risk management plan, proactively

identifying and mitigating potential risks.

• Developed and executed a project scope management plan, ensuring that project scope was clearly defined,

managed, and controlled throughout the project lifecycle, resulting in a 100% on-time delivery rate for

project milestones.

• Facilitated regular stand-up meetings, sprint planning, and retrospectives, promoting transparency, and

accountability.

• Collaborated cross-functionally with various departments, including development, QA, design, and

business analysis teams, to ensure seamless project execution.

• Responsible for executing the Standard and Stream Disaster Recovery tests.

• Responsible for production, change tickets and installs.

• Responsible for non-production and production infrastructure.

• Responsible for running the production troubleshooting calls involving different teams for finding the root

cause.

• Responsible for troubleshooting performance issues in different applications.

• Responsible for analyzing business requirements, design, development and customization of the

application using iterative agile methodology Scrum technique.

• Responsible for debugging the production issues and performance enhancement of multiple applications.

• Performed in depth analysis of Windows logs and custom logs to identify root cause of the production

issues reported by clients which improved the application up-time.

• Provided extensive support for the application to QA /Performance teams as well Production

Environment, troubleshooting the issues and providing quick solutions for smooth flow.

• Worked on the DR Runs, DB Password rotations and extended support.

• Created Dashboards to verify the data using Splunk.

• Handling client escalations and providing prompt and an accurate response.

• Dealing with issues arising in the production environment and providing remedy within the SLA timing.

• Extended support by enhancements and bug fixes, documenting RCA’s (Root Cause Analysis) of the issues

Client: ERICSSON Nov 2015 – Jun 2017 Role: Site Reliability Engineer / Production Support Analyst

Responsibilities:

•Developed various SAP ESS/MSS applications from portal side and worked on SPRO configuration.

•Worked on P1/P2 Incidents and handled as a Primary Support Analyst.

•Homepage Framework Customization.

•Handled the SRT, MOF IM calls during P1/P2 Incidents raised and has taken the responsibility until the closure.

•Responsible for working on Several HRMS/EB Demands which are related to EP including SPRO configuration from back-end side.

•Proactively connect with clients to discuss on improvements on current tool and implementing the solutions to make more user-friendly tool on HR applications Perspective.

•Worked on Content Administration, User Administration, System Administration, Universal Worklist.

•Analyzing the Interactions and LP3 and come up with solutions to decrease the inflow of incidents.

•Worked on ESS/MSS incidents related to Leave, Travel, Time booking, Time Approval etc.

Worked on KM Content, IAC iviews.

•Worked on Business User application support(EBW, SRM and BO).

•Experience in UWL issues like workflow and Manage Substitute Issues.

•Worked on ITSM tool which is used to Incident tracking as a coordinator and KCS SPOC.

•Good experience in Application Monitoring using BSM tool.

Client: NGM Nov 2013 – Oct 2015 Role: Production Support Analyst

Responsibilities:

•Migration of Content from 7.0 to 7.3

•Customized the iViews as per the client’s requirement.

•Worked on KM Content.

•Worked on IAC iviews.

•Worked on Business User application support (EBW, SRM and BO).

•Experience in UWL issues like workflow and Manage Substitute Issues.

Client: NIKE Dec 2010 – Nov 2013 Role: Production Support Analyst

Responsibilities:

•Configured iViews, Pages, Worksets and Roles.

•Customized the iViews as per the client’s requirement.

•Done the Portal Content Translation for entire ESS content.

•Customized Portal Mast head.

•Worked on Integration of SAP systems with .NET platform.

•During development interacting with client on queries and clarifications.

•Design and Development.

•Worked on translations in XLF files.

•Roadmap translations.

•Field label translations in XLF files.

•Gender field translations etc.

Client: TNT April 2010 – Sep 2010

Role: BASIS Support Analyst

Responsibilities:

•Handling of service calls related to ESS/MSS issues.

•Worked on enhancements.

•User Administration.

•Creation of new iviews, pages, worksets, roles, groups.

•Transport of PCD objects and KM objects.

SATYAM Oct 2006 – Mar 2010

Role: SAP RCM Implementation Specialist

Responsibilities:

•Basic Customizing for Records Management (ORGANIZER)-Customizing involves setting up element types (Records, Record Models, Documents, Business Objects, Transactions, Reports, Archived Documents, and URLS) in the registry maintenance.

•Customizing for record models, records, and documents-Creation of Content Model, Record Model and Rules of generation for record numbers.

Basic Customizing for Case Management (SCASE)-Complete case settings. Creation of Attribute profile, function profile and Status profile.

•Creation of Linked objects, Case notes, triggering of Process route and viewing log.

Education:

Bachelors in information technology from Jawaharlal Nehru Technological University (JNTU), India.

Certifications & Achievements:

GCP certified Associate Cloud Engineer.

Certificate of Appreciation for excellent performance and driving the process efficiently in SAP area as an Incident Manager.

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