Jessica Broomfield

** ****** **.

Rochester, NY *4612 ad4hsy@r.postjobfree.com 585-***-****

Regional Manager (Manufactured Homes)

Cook Properties- Rochester, NY

March 2023- January 2024

Duties:

I was the main contact for all 6 communities handling all needs of the residents, complaints, rent, renewals, community issues and needs.

Provide guidance to Community Managers and maintain an open-door policy to address issues and concerns.

Responsible for delinquency, processing evictions, intent to terms, non-renewals.

Communicating frequently with the Director of Operations and COO regarding infill, collections, eviction, and community issues.

Working with Director of maintenance, and the Occupancy Coordinator on capital improvements and the delivery of new home to the communities

Motivate staff through positive recognition and strong leadership.

Always representing the company in a professional manner. Consistently maintain a professional, courteous attitude when dealing with residents, subordinates, coworkers, and the general public.

Working with the sales team on all purchases and rentals of the Mobile Home to ensure the move in process is completed efficiently.

Review and approve purchase orders and invoices with the AP team.

Property Manager 234 Units

Hilton Village II Apartments- Morgan Properties - Hilton, NY

June 2017 to May 2022

Duties:

•Oversee and manage all operational and financial aspects, including marketplace, personnel management, resident services.

•Oversee the Growth and development of the community including capital projects to improve the property to better increase the occupancy.

•Conceive new and innovative marketing strategies to help with curb-side appeal and attracting new residents.

•Continually striving to improve processes to better the relations with my residents, vendors, and employees.

•Work with upper management and HR team in the hiring and termination of employees, govern employee relations and employee issues, conduct written evaluations, mentor, supervise, and develop employees.

•Monitor financial statements, capital enhancement projects, revenue, expenses, net operating income and occupancy goals.

•Responsible for collections, posting and depositing rent payments.

•Responsible for processing evictions, intent to terms and renewals.

Property Manager 199 Units

Little Creek Apartments- Mark IV Construction Co., Inc - Rochester, NY

August 2012 to May 2017

Duties:

•Responsible for collections, posting and depositing rent payments.

•Managing a 199-unit property with 5 staff members.

•Maintaining a high desired physical occupancy, averaging 98 % for 4 years.

•Advertising and marketing the property, training staff members, maintaining contact and rapport with owners.

•Increased rent by over 10% over 4 years.

•Responsible for posting rent, evictions, intent to terms and renewals.

•Conducting site tours for future residents.

•Implementing strong sales and marketing strategies.

•Inspecting units before move-in and move out.

Assistant Manager & Business Manager

GrayCo Properties - Melbourne, FL

July 2007 to May 2012

Duties:

•Responsible for collections, posting and depositing all rent payments.

•Process and perform evictions and minimize property delinquencies.

•Responsible for completion of daily, weekly, and monthly financial and leasing reports in an accurate and timely matter.

•Clearly and effectively communicate with residents, associates, vendors, and supervisors.

•Correctly enter and maintain prospect, traffic, and leasing data, and assist with other computer data input as necessary.

•Understand computer functions and maintain accurate files.

•Follow correct procedures in the collections, tracking and deposit of revenue and maintenance of moveout data.

•Coding, inputting, and cutting checks for monthly invoices.

•Conducting site tours for future residents.

•Implementing strong sales and marketing strategies.

•Responding to resident requests and working with residents to minimize and resolve problems and complaints.

•Inspecting units before move-in and move out.

•Organizing resident functions.

Leasing Consultant

Summit Ridge Apartments - Temple, TX

December 2006 to May 2007

Duties:

•Effectively implement excellent telephone and personal sales skills.

•Greet and assist resident and prospects.

•Conduct site tours for future residents.

•Filing, inputting traffic, work orders, running applications, posting notices, and handling resident complaints and other needs.

•Increase property traffic levels.

•Maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.

•Prepare all lease-related paperwork in an accurate and timely matter. Dates of employment: 12/2006-05/2007

Education

High school diploma

Bayside High School - Palm Bay, FL

August 1999 to May 2003

Skills

•Rent Manager

•Yardi

•Property Management

•Budgeting

•Property Leasing

•Payroll

•Management

•Microsoft Outlook

•Fair Housing Regulations

•Communication skills

•Customer service

•Leadership

•Organizational skills

•Customer acquisition

•Customer retention

•Landlord-tenant law

•Time management

•Administrative experience

•Supervising experience

•Computer skills

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