Marisa DiGiacomo

**** * ******* ****

Crystal River, FL 34428

Phone: 352-***-****

E-Mail: ad4hsq@r.postjobfree.com

Professional Summary

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 40 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. I am a service connected disabled veteran.

Skills

Professional telephone demeanor

MS Office proficiency

Money handling abilities

Medical terminology knowledge

Computer proficient

Account management

Credit card processing

Shipping procedures understanding

Order fulfillment

Multi-line phone talent

Report preparation

Staff education and training

Documentation and reporting

Retail store support

Data entry

Payment processing

Legal documentation

Military experience

Work History

December 2021 to March 2023

Answering Service Care

Operator

Message taker for national company working with a variety of companies, to include, but not limited to medical, legal, lost and found animals, HVAC companies, service companies, sending out emergency messages as needed. Handled approximately 100 calls per day. Keeping my times in the top 10 or 12 most every week.

October 2019 to January 2021

Concentrix WFH Crystal River, FL

Customer Service Expert

Defused customer concerns with exceptional conflict and problem resolution skills.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Explained charges, fees, terms of sales and service agreements to  customers daily.

Delivered superior client services, fostering strong rapport, retention and satisfaction.

Maximized customer satisfaction by organizing home delivery of medications.

Entered customer data into company databases, including demographics and preferences.

Developed client rapport by promptly processing requests and resolving financial discrepancies.

Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

January 2016 to August 2019

Ttec Crystal River, FL

Customer Care Representative

Defused customer concerns with exceptional conflict and problem resolution skills.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Explained charges, fees, terms of sales and service agreements to  customers daily.

Delivered superior client services, fostering strong rapport, retention and satisfaction.

Maximized customer satisfaction by organizing home delivery of medications.

Entered customer data into company databases, including demographics and preferences.

Developed client rapport by promptly processing requests and resolving financial discrepancies.

Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

October 2008 to October 2009

Temp FI In Tampa, FL - Worked At JPMorgan Tampa, FL

Credit Card Specialist

Complied with internal controls and government regulations.

Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.

Reviewed customer files on regular basis to make sure receivables were in sound condition.

Performed credit reviews on corporations to assess financial conditions.

Improved understanding of financial statements, which helped in assessing risk.

Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Worked with call in customers to understand requirements and provide exceptional  service.

August 2002 to September 2007

Jim's Foods D/b/a KFC Crystal River, FL

General Manager

Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.

Supported regulatory compliance by overseeing all audits to verify protocol adherance.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

Maintained organized, safe and clean restaurant facility to keep productivity high and maximize customer satisfaction.

January 1997 to December 2001

Joe Indelicato, PA Crystal River, FL

Legal Assistant

Created interrogatory documents and requests for admissions, document productions, examinations and inspections.Â

Conferred with clients and other involved parties to gather and track case information.

Wrote and filed pleadings with family law, criminal and civil court on schedule to maximize case success.

Handled complex scheduling for appointments, court appearances and depositions.Â

Maintained litigation docket and calendar, noting deadlines for responsive pleadings, motions and other important deadlines.

Supported administration and research processes for civil litigation cases.

Coordinated trial exhibits by organizing materials, writing documentation and preparing displays.

Kept up-to-date on case progress by frequently reviewed records and reported findings to clients.Â

Handled filing systems for both short and traditional real estate transactions.

Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.

Provided administrative support and research for civil litigation and civil proceedings.

Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.

Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.

Created intake sheets for English and Spanish class clients and conducted interviews.Â

Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.Â

Collected and prepared pre-trial discoveries, records and evidence, including interviews of witnesses, clients and law enforcement.

Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.

Produced legal documents such as briefs, pleadings and appeals.

Prepared for trials by conducting legal research and drafting pleadings.

Generated correspondence and reports using MS Word.

Performed administrative tasks, including revising and finalizing letters, briefs and memos.

Contacted clients to schedule appointments and discuss progress of cases.

Filed all court documents on behalf of attorneys.

Managed all administrative tasks for firm partners and associates.

Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.

Scheduled appointments, court appearances and depositions.

Answered telephone and coordinated meetings and conferences.

Reviewed case files and reported case progress to clients.

Acted as first point of contact for all clients.

Provided key administrative assistance to senior management.

January 1991 to December 1997

Sumter County School Board Wildwood, FL

Secretary Principal

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Maintained daily reports and advised executive leaders in decision-making processes.

Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Provided clerical support to [Number] company employees by copying, faxing and filing documents.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Received and routed business correspondence to correct departments and staff members.

Assisted coworkers and staff members with special tasks on daily basis.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Offered office-wide software support and training, including troubleshooting issues and optimizing usage.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Transferred and directed phone calls, guests and mail to correct staff members.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Designed insightful and attractive  newsletter presentations.

Sorted and opened incoming mail from post office and placed envelopes in bins for distribution to [Type] and [Type] department personnel.

Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.

Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

March 1982 to June 1988

United States Army Crystal River, FL

Electronic Warfare Signals Intelligence Analyst

Advised on operations, intelligence and risk assessments in daily briefings.

Trained multinational partners, contractors and foreign nationals on target information and  to develop warfighting and defense capabilities.

Supervised more than $10,000,000 in high-value equipment.

Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.

Responded to emergencies with speed, efficiency and knowledgeable assistance.

Briefed high level ambassadors, congressmen, visiting dignitaries on readiness, equipment status and enemy locations on target basis to enable sound decision making.

Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Received training and certification from U.S. Army  to represent brand, explain technical functions of mobile devices and guide product selection by customers.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Developed team communications and information for training meetings.

Education

1975 Wayne High School Wayne, WV

High School Diploma

Marshall University Huntington, WV

Counseling And Rehab -

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