Paul Richardson

** ** ******** ****

Raleigh, NC 27603

919-***-**** (C) ad4hsg@r.postjobfree.com

Credentials

7+ years of business/systems analysis experience between Fidelity Investments and IBM

Strong professional and personable communications skill

Experience

Technical Support Professional – IBM, Remote 02/2020 – present

– responsible for level 2 customer support and case management (CSP Salesforce) for IBM’s software purchasing tool Shopz

Sofware Support Engineer - Amber Road 5/2011 – 5/2014

-responsible for technical support to global customers and trading partners from issue, conception, resolution to follow-up in Transportation Mgmt and Supply Chain

-Monitors, manages and resolves customer requests via case management software in accordance with service level agreements

-EDI/XML/ message processing and handling using SQL Developer and PuTTY(UNIX)

Sr. HR Business Analyst - Fidelity Investments, Cary, NC 7/2002 – 7/2009

-business analysis of HR defined benefits needs as it pertained to IBM and other HR outsourced companies

-report programming of HR data using SQL/DB2, Hyperion, SAS and MS Access

-programmed from XTRAC, DB2, Excel and other databases

-assisted in the validation of sensitive data and communicated appropriately

Sr. Systems Analyst - IBM, RTP, NC 9/1986 – 7/2002

-business analysis of HR defined benefits needs as it pertained to IBM

-report programming of HR data using MVS/JCL, SAS, VM, SQL/DB2, and Hyperion

-programmed from XTRAC, HRIS, Business Objects, DB2, Excel and other databases

-assisted in the validation of HR data and made appropriate recommendations

Aviation Ordnance Man 5 (AO5) - US Navy 6/1976 – 7/1980

-responsible for leading team in the handling of aviation weaponry and armament for base naval aircraft NAS Miramar, California

Education

Attended Coleman College, San Diego, Ca. 9/1978 – 5/1980 computer programming; completed core curriculum prior to end of Navy tour of duty

Graduated William G. Enloe High School, Raleigh, NC – 6/1976

Skills

Excellent oral and written communication skills

Intermediate SAS, SQL expert, Intermediate Business Objects, MS Office Suite

11000 Weston Parkway

Cary, NC 27513-2261

919-***-****

Summary: Sr. HR Business Analyst

Data validation of large databases and analysis for HR outsourcing division to identify data inconsistencies, abnormalities, proper data gathering methods and cost effectiveness

Used Hyperion/Brio, Microsoft Access, SQL extensively

Data gathering and manipulating from various data sources to inlcude Excel, Text files, Access, Oracle databases, XTRAC

Created and maintained reports of various kinds that included large amounts of data

Experienced and thorough in both oral and written communications

Research Triangle Park, NC

Summary: Sr. Systems Analyst

Extensive experience in BASE SAS, SAS-SQL, in large mainframe environment

Working Knowledge of statistical procedures: PROC FREQ, PROC MEANS, PROC SUMMARY, PROC REPORT, PROC TABULATE

Thorough knowledge in SAS programming, merging SAS Data set, Macro Facility, Preparing data, Producing reports, SAS formats, SAS functions, SAS statements, Business Objects

Knowledge of Advanced Data Editing Procedures for Data corrections and Data validation using SQL.

Working Knowledge of IBM Legacy systems MVS/TSO, JCL

Used Hyperion/Brio, Microsoft Access, SQL extensively

Created and maintained reports dashboard for basic management reporting

Experienced and thorough in both oral and written communications

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