Shahbaz Tahamzadeh

DSBA, AZ-***, SAFe POPM & SA *.0, PMP, PMI-ACP, ITIL, CSTE, OCP

ad4hsf@r.postjobfree.com

https://www.linkedin.com/in/shahbazt

Greater Seattle, WA 425-***-****

Summary of Qualifications

Accomplished professional with over 25 years of success in delivering customer-centric solutions, navigating intricate vendor landscapes, and orchestrating 6 Agile teams, 10 work streams within stringent timelines for distributed on-shore and off-shore teams of up to 30 direct reports. A distinguished expert holding certifications in Data Science and Business Analysis, Azure Fundamentals, SAFe POPM & SA 5.0, PMP, PMI-ACP, and ITIL. Proficient in steering Scaled Agile development methodologies (Scrum, Kanban, Lean, XP, TDD), leveraging tools such as Azure DevOps (ADO), JIRA Atlassian, Confluence, Rally. Versatile in Agile team dynamics, adeptly contributing across roles from Software Developer and QA Team Lead to SDET, Release Manager, Technical Program Manager, and Business Analyst.

Skills

Programing Languages:

HTML5, CSS 3, Java scripts, C#, ASP .Net, XML, PowerShell, LINQ, AJAX, SQL, C++, C, JAVA, T-SQL, PL/SQL

Cloud/ Enterprise Data and Solution Platform Technologies:

AWS (Athena, Glue, Lambda, S3, DynamoDB, RDS), Teradata/QueryGrid, HortonWorks HDP, Apache Spark, Pivotal Cloud Foundry (PCF), Microsoft Azure, AWS, Apigee Edge, Jenkins, GitLab, Docker, Kubernetes, Istio Mesh, IAM

Utilized Tools and Applications

Azure DevOps (ADO), JIRA Atlassian, Confluence, Rally, VSO, Product Studio, WTT, ASI, Source Insight, Microsoft Office Suite, MySQL, Apache Tomcat, Eclipse, Test Case Management tools, Fiddler, HTTPHeaders, IEWatch, VoIP, Internet Video Conferencing Technologies.

Certifications

AWS Partner Certification of Trainings in:

oData Analytics on AWS (Technical)

oMigrating to AWS (Technical)

oBuilding Data Lakes on AWS (Technical)

oBuilding Data Analytics Solutions Using Amazon Redshift (Technical)

oAWS Cloud Practitioner Essentials (Classroom)

Certification in Data Science and Business Analytics (DSBA) UT Austin – 08/2021

Microsoft Azure Fundamentals Certification (AZ-900)

Microsoft Power BI Certification

SAFe POPM & SA 5.0 Certification

IoT Certification – MIT Professional Education

ITIL v3 Foundation Certification

PMI-ACP Certification (Agile Scrum, Kanban, Lean, XP, TDD)

PMP Certification

Certified Software Test Engineer (CSTE)

Oracle Certified Professional (OCP) Application Developer

Relevant Experience

Technical Delivery Manager – Wipro at Microsoft 01/2021 – Present

Managing five teams (24 direct reports total on-shore and off-shore) in Microsoft Commercial Azure Marketplace Services team (CMS), supporting:

Managing five teams supporting various Microsoft Commercial Azure Marketplace Services.

Oversight of Live Offer Health, Concierge, Publications & Policy, Partner Outreach, and Publisher Payouts.

Spearheading Process and platform improvements, automating DevOps deployment requests, Training, identifying roles and responsibilities, and managing Azure DevOps and Power Platform increasing the SLA turn around by 30% (from low 70 % to 100%) meeting the Microsoft requirement on continuous weekly bases.

Platform Improvements – Managing the research, design, and implementation of the automating of DevOps deployment requests, including automating some of the current manual works. Managing the Azure DevOps, Power Platform, Cloud Strategy for the Business Unit, Conduct and participate in release planning for the team(s). SharePoint to provide information and resources to internal and external customers.

Technical Delivery Manager – Spectraforce at Starbucks 09/2021 – 03/2022

Managing development of three joint incubation (Poof of Concept) projects utilizing Microsoft Cognitive Services and Computer Vision Technology:

Coordinating the efforts between Internal Starbucks Network and Security, Architect, and development team with Microsoft development and incubation team, improving the team velocity by 40% through JAD session.

End to End SDLC process for Line Monitoring and Line Balk solution utilizing Computer Vision technology developed by Connected Spaces team at Microsoft running on Azure Stack Edge (ASE) based on Microservices architecture reducing he architectural review process time by 20%

End to End process of developing solutions for enabling Starbucks partners with hearing disability though implementation of Speech to Text transcription technology,

Implementation of NLP and AI technology Starbucks intelligent assistant to help Partners with live Q&A communication to get Recipe/ ingredient, allergy information about different menu items

Implementation of IAM, Single-Sign-on, and two factor authentication (2FA)

Technical Project Manager/ Scrum Master at T-Mobile 09/2020 – 11/2020

As the PM for the Device Financing Service (DFS) team responsible for DEC project, overseeing the feature delivery of Buy Online and Return In-Store (BOPIS) and Cross Channel Return (CCR) feature requirements.

Managing the cross functional team activities with domain project teams, for DEC project.

Managing an incubation/PoC project to migrate and enable Microservices from PCF to Kubernetes Istio Mesh.

As the Scrum Master for the Istio Mesh development team managing the Agile Scrum Process and ceremonies.

Sr. Technical Project Manager at City of Redmond 11/2018 – 05/2020

Plan, develop and implement strategic plans and objectives that aid in achieving citywide vision, mission, and business objectives.

Plan, organize and manage all aspects of assigned projects including project management processes, tools, and techniques to manage and contain project cost, schedule, and achieve project results.

Development of project documentation including Project Charter, Project Plan, and Project Schedule

Execute project plans ensuring conformity to established standards and procedures.

Communicate project status, risks and issues to Project Sponsors, Business Owners, and Project Teams.

Escalating issues and negotiating vendor deliverables.

Working in a diverse organization with multiple stakeholders, disciplines, and lines of business in detail-oriented analysis and resolving business and technical problems in a logical way.

Sr. Project Manager at City of Seattle 03/2018 – 08/2018

Responsible for upgrading Oracle based public utility management System (CCB & MDM) to the latest version managing the system upgrade process and code change development requirements.

Managing the Project Initiation phase, drafting the Project Charter and going though gate review.

Managing the Project Planning phase including the drafting Vendor SOW, building detailed four level Project Schedule, creating Project Plan, managing Privacy and Security reviews, and Planning to Execution gate review.

Defining the Scrum Agile methodology for Project Execution, tracking and monitoring utilizing VSO.

Sr. Technical Program Manager/ Scrum Master at BOEING 02/2017 - 11/2017

Responsible for agile transition process and the teams handling, development of cloud base Boeing Analytics services in Pivotal Could Foundry (PCF) platform, Sustain Engineering, and Dev Ops team, managing analytics platform of ARMS system.

Managing the development and deployment of Digital Analytics Platform (DAP) for Boeing Defense subsidiaries in UK, Australia, and India.

Working with Boeing Data Science and BA team to translate the business requirement to product specifications and related User Stories.

Working with data platform team to develop automation cloud deployment scripts (Ansible).

Analyzing the Minimal HW configuration requirement for an MVP deployment.

Working with the Product Owner to prioritize and groom product backlog.

Conducting SoS meetings to synchronize and identify dependencies between scrum teams and define Sprint deliverables based on the milestone deliverables.

Proactively update user stories and prevent roadblocks across teams to meet Sprint milestones and business objectives.

Technical Product Owner at TrueBlue 06/2016 – 11/2016

Responsible for data migration of a legacy system on Oracle to the v-Next version of main system running on SQL Server.

Working with BA team to translate the business requirement to product specifications and related user stories.

Performing Data Analysis and Data Mapping between the legacy Oracle source system and target SQL Server Backend

Work with data migration development team to deliver approved requirements.

Working with the Scrum Master to prioritize the backlog, identify dependencies between all User stories from other scrum teams, groom the user stories, and define Sprint deliverables based on the milestone deliverables.

Proactively update user stories and prevent roadblocks across teams to meet Sprint milestones and business objects.

Analyze, and perform data mapping between the legacy system with Oracle back end and target system SQL Backend.

Analyze mapped data and create exception reports on missing or mismatched data to prevent issues during data migration.

Collaborative cross-scrum teams making sure application functionalities will not be negatively affected post data migration.

Implementation of IAM, and two factor authentication (2FA) for portal access

Technical PM / Scrum Master at Microsoft Corporation 03/2015 - 05/2016

Responsible for managing a HBI incubation project building Big data solutions utilizing Azure cloud platform, ADF, and Hadoop (HDInsight) to apply Machine Learning (ML) and Bing services to extract both structured and unstructured data for Business Intelligence and data analysis.

Split time between Technical PM tasks, and Agile Coaching/Scrum Master activities, introducing the Agile fundamentals and Scrum development methodology within the team and moving away from chaos.

Proactively translate customer and business requirements into specifications and working prototypes, requiring design mockups, storyboards and apply Machine Learning and NLP to analyze big data.

Overseeing client engagement, design, rapid prototyping and driving adoption.

Conduct weekly and monthly presentation for project sponsor and Leadership team.

Create visually rich demo and sales presentations for potential customers

Stay in contact with customers to understand their motivations, daily workflow, and frustrations, and deliver capabilities that are key to product and services’ success.

Working with Product Owner and Service Engineer lead to Maintain, Prioritize, and Stack Rank the Product Backlog.

Identify the scope of the Future Sprint backlogs for on time and on budget sprint deliveries.

Conduct Sprint Planning, Daily Stand ups, Demo and Retrospective meetings.

Feature PM at Microsoft Identity Access Management (IAM) Team, responsible for Data Center Migration of Certificate Services servers from TK5 Datacenter to other DCs (Canyon Park, Quincy, Cheyanne), and Azure Cloud. Responsible for identifying and securing Rack Space, SLA's, planning to Move SSL servers, investigating and verifying DC Network availability, Express Route, and Relay Servers.

Sr. Program Manager at AT&T 06/2014 – 02/2015

Responsible for the CTO Product realization team, responsible for managing the development of multiple AT&T Mobile apps for both Android and iOS platforms through multiple external development vendor partners.

Working with third party Vendors and OEMs for service delivery and handset deployment.

Collaborating with the business and engineering to define project requirements and roadmap.

Creating, managing, and communicating a cohesive project plan and phasing for cross-functional projects.

Managing the design, UX Wireframing, proof of concept and prototyping of high performance custom Mobile App UI using Xamarin, implementation and testing of the product through the external vendor developer and coordinating the internal QE UAT and SPE device test validation process of all supported form factors.

Creating, managing, and driving project plans to bring business processes, technology, and stakeholders to successful development of new capabilities.

Defining new processes for product and service delivery to manage/ reduce costs and increase product revenue.

Analyzing productivity, customer feedback, and quality data to locate and prioritize opportunities and measure success.

Identifying flaws in a product or service, then design or provide solutions to address the issue.

Program Manager at INRIX 02/2014 – 05/2014

Responsible for managing the delivery of geographic coverage expansion projects within INRIX platform, acting as the internal point of contact and owner of the entire project. Managing Release, onboarding, and Deployment of new map coverage area.

Manage relationships with relevant external partners and ownership of data provider integration and associated

Internal processes.

Work across all teams to identify stakeholders, resources, define project scope, requirements, and deliverables, and proactively manage projects through successful completion.

Identify gaps in current processes and associated documentation; actively contribute to closing gaps and driving others to do so for the overall benefit of the project.

Managing the development and test implementations in agile scrum for internal and offshore team (Russia).

Identify and manage project dependencies, risks, and ensure that they are mitigated or eliminated if possible.

Communicate the project schedule and status with stakeholders through regular weekly reporting and status meetings.

Manage, conduct Sprint backlog grooming, Scrum Planning, Reviews and Retrospectives, and TDD, Dev/ Test pairing.

Implementation of IAM, two factor authentication (2FA) for Mobile access

Implementing DevOps methodology evangelizing communication, collaboration, information sharing and web service. usage, integration, automation and measurement cooperation between software developers and Operations/ IT team.

Sr. Business Analyst at COMPELL Group 06/2013 – 10/2013

Responsible for gathering, documenting, and analyzing the current “AS IS” end-to-end on-boarding workflow for an Off-Shore Electronic Medical Records (EMR) product.

Making recommendations on the “TO BE” practices to make the process scalable and prepare the company for national rollouts and speed delivery to major Healthcare provider in north America that have over 500 locations and 100s of installs per location.

Gather requirements, document new business requirements, and translate them into Software specification and Use Case scenario.

Analyzed current development, Test and deployment processes, and recommended development processes/ methodologies, tools and infrastructure enhancements that would enable the team to become more effective and efficient in delivery of requirements.

Senior Program Manager at AT&T Mobility 01/2012- 01/2013

Program Manager for AT&T Intake API platform

Responsible for working with partners and marketing team in requirement gathering and writing EPIC, Theme, User Stories, and development of REST APIs to enhance AT&T’s Service Delivery Platform.

Feature owner of Speech, Device Capabilities APIs, and Analytics/ Reporting capabilities of the API Console.

Writing Use Case scenarios for the AS IS and TO BE platform capabilities.

Working with the Test team to review the acceptance criteria and generating corresponding test case scenarios/scripts.

Microsoft Corporation

Program Manager II 08/2009 - 11/2011

Managed Microsoft Support Worldwide product development and Release Management of automated diagnostics for all Windows based products through Self-help and assisted help scenarios.

Platform ownership transition from Windows team to Product Quality Online team (PQO).

Implemented Multi Data Center support (US, Singapore, Dublin), improving the system performance by over 50%.

Implemented unified diagnostic web and application UI delivery solution delivery workflow for all Supported Windows OS platforms, and products reducing the solution development, and maintenance by 60%.

Implementing CAPTCHA service to enable anonymous service. Worked on a proof of concept and prototyping concepts.

Integrating BI reporting on API service usage and integrating with SCOM service for live system health monitoring.

Organizing and managing the architectural design, code implementation, and Test Plan/ Test Case reviews.

DevOps implementation for rapid and continuous improvement in SDLC.

Release Manager – XBOX 05/2008- 05/2009

Managed the software release process for Xbox platform and XBOX Live, including working with the MTE team and providing them with the Green signed bit, hash keys for all different versions of XBOX console hardware. Defined the Plan of Record (POR) for the release and getting the stakeholders sign off. Working with Development and Test managers to identify the dependencies, risks, and mitigation plans. Conducting Bug Triage reviews and Change Management process of DCRs.

Coordination and working with Program Managers, development, test, and Ops team per DevOps implementation model.

Software Developer Engineer in Test (SDET) 12/2004 - 04/2008

Creating C# automated UI, and API interfaces on Maui platform for daily BVT test cases, commonly used features, and API platform testing, creating WTT jobs to execute automated cases. Creating Stored Procedures and Triggers for validity and verification testing of the System Requirements. Performing functional, integration, performance, and stress testing of the application. Deploying a Web application in ASP .Net and SQL 2005 to host the project and team status information, used as a communication and collaboration tool in providing awareness amongst different partner teams. Planning, coordinating, Implementing, and executing manual/ automated systems integration testing, business scenarios, test cycles, conditions, data, and User Acceptance Testing (UAT). Creating test plans for including new scenarios and regression of DCRs, various stages of development i.e., Alpha, Beta, performance, and stress testing. Coordinating localization testing of Games and Applications including testing on MUI/ localized platforms. Maintaining lab/ test environment, creating OS images for different scenarios through Automated Software Installation (ASI or UIP) and WTT jobs. Ensuring test requirements are met with acceptable test coverage.

Education

Bachelor’s degree in Computer Science and Engineering (BS CSE)

University of Texas, Arlington, Texas, USA

Contact this candidate