Personal information

First name /Surname Anela Bala

Address

Tirana, Albania

Telephone

Mobile: +355*********

E-mail

ad4hs8@r.postjobfree.com

Nationality

Albanian

Date of birth

18.11.1989

Gender

Female

Professional Summary

10 years of experience in Sales, Marketing and Business Management. I worked with different customers that have helped me to create solutions and ensuring a smooth sale process. I manage a portfolio of accounts to achieve long-term success and develop positive relationships with clients. I act as the point of contact and handle customer's individual needs and I generate new business using existing and potential customer networks. I resolve conflicts and provide solutions to customers in a timely manner, supervise account representatives to ensure sales increase. I report on the status of accounts and transactions, set and track sales account targets, aligned with company objectives. I monitor sales metrics (quarterly sales results and annual forecasts), suggest actions to improve sales performance and identify opportunities for growth. Work experience

Business Account Manager in Vodafone Albania - February 2022 – Present Institutional & Constructions Wholesales Coordinator B2B at MegaTek - August 2020 – February 2022

Executive Account Manager B2B at Univers Reklama - May 2019 - May 2020 Media Communications specialist at Ministry of Education - October 2017- March 2019 Sales Representative at Vodafone Albania - August 2012- September 2017 Education

Agricultural University of Tirana, Faculty of Economy and Agribusiness, (Albania), graduated in Economy.

Bachelor's degree, Economics & Agribusiness Management (year 2008- 2011) Master' degree, Economics & Agribusiness Management (year 2011- 2014) Skills

Proven work experience as a Sales Account Manager or Sales Account Executive Hands on experience in sales and an ability to deliver excellent customer experience Knowledge of CRM software and MS Office (MS Excel in particular) Understanding of sales performance metrics

Excellent communication and negotiation skills

An ability to deliver projects and answer inquiries on time Language

English (IELTS test) Italian, Albanian

Driving licence

Licence Category B

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