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Human Resources Customer Service

Location:
Tuscaloosa, AL
Posted:
March 21, 2024

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Resume:

Shakina Dussett

Tuscaloosa, AL *****

ad4hoo@r.postjobfree.com

+1-205-***-****

• Ambitious candidate with exceptional leadership skills

• Ability to advocate for at risk populations and their rights

• Knowledgeable in tracking development

• Able to work well with members of a team

• Proficient in Microsoft Word, PowerPoint, Excel, Access, SAP, CBOS Work Experience

Material Control Specialist

Mystique - Vance, AL

February 2023 to Present

• Worked with MBUSI to help convert parts over to a new system called CBOS.

• Monitored parts.

• Inventory counts.

• Placed hot calls for MPC when needed.

• Assisted MBUSI with any concerns dealing with the CBOS system.

• Cycle Counts.

SAP Analyst

TRIGO Global Quality Solutions - Vance, AL

December 2022 to February 2023

• Monitoring parts, making sure they are reworked and jobs are completed on time for sequencing cell and production.

• Creating work orders for new jobs.

• Releasing parts after they are reworked.

• Flagging and unflagging parts when new jobs are open and closed.

• Making sure that inventory is being transferred correctly.

• Utilizing my SAP knowledge and 7 years of logistics experience with the company.

• Monitoring inbound and outbound to make sure parts are arriving and leaving in a timely fashion.

• Making sure all escalation calls are top priority.

• Provide great leadership to other employees and stepping in when needed.

• Interacting and providing great customer service with MBUSI and other contractors. Payroll/Filing Clerk in Human Resources

Peco Foods - Tuscaloosa, AL

October 2021 to September 2022

• Auditing and scanning employee files.

• Checking incoming paperwork and making copies of each documents.

• Creating, updating, and sorting all paperwork and files on employee.

• Entering data entry systemically with scanner and desktop.

• Monitoring inventory of files and report shortage.Paying great attention to details.

• Entering all data report into excel spreadsheet to keep track of inventory on files.

• Correcting employees clock in/ out time. Entering and closing payroll weekly.

• Balancing out the Account Receivable weekly.

• Entering and updating W2 forms, pay rates, shift changes, deductions, vacation pay record updates, and garnishments.

• Balancing out employees insurance weekly until the end of the month report. Quality Inspector/Team leader

Automation Personnel Services - Vance, AL

October 2021 to October 2021

• Inspect and approve incoming materials by confirming specifications, conducting visual and measurement test, and rejecting and returning unacceptable materials.

• Communicating required adjustments to supervisor and customer.

• Completing reports and daily logs on individual materials.

• Maintained a safe and healthy work environment by following standards and procedures, and complying with legal regulations.

• Accomplish quality and organization mission by completing related results as needed.

• Assign tasks to team members and give specific directions and procedures to follow.

• Monitor team members in the course of their work and ensure that they comply with the standards of operations.

• Ensuring production efficiency and quality.

• Ensure that products and goods manufactured meet quality standards.

• Motivate workers to enhance production quantity and at the same time maintain high production standards.

• Ensures that all workers have protective gear and clothing before going to site to work to safeguard themselves against production hazards.

Clearing Specialist/Material Coordinator

Mercedes Benz - Vance, AL

February 2017 to March 2020

• Communicated with vendors accordingly

• Resolved errors to prevent further issues

• Provide support and resources to assist other departments for superior efficiency and productivity.

• Ensured smooth transition of the production cycle by maintaining status of work orders and closing as needed.

• Track ramp-up material and initiate handover processes.

• Provide excellent stakeholder relations when providing suppliers ASNs.

• Created excel spreadsheets for daily reports.

• Resolved inbound and outbound issues systemically through SAP. Conducted quarterly inventory cleanup to maintain precise inventory levels. Conducted dock audits to guarantee the highest quality shipment for clients. Assisted with the launch of SAP R/3 and implemented end of the week cycle counts, reducing inventory loss by 25%.

Logistic Specialist

Mercedes Benz - Vance, AL

June 2014 to December 2017

• Constructed daily KPIs to ensure team met quota.

• Ensured all abolished part number were updated in SAP to maintain and organize inventory control.

• Analyzed, created, and edited control cycles to produce the highest quality and efficiency.

• Monitored frequent changes of part demands and part permitted to the production line while communicating updates to material handlers.

• Tracked open faults of JIS material before restocking to maintain product integrity.

• Maintained high level of communication of updates on order status with clients.

• Analyzed data for customer demand to create load list and production schedules accordingly. Customer Service Representative

FIS Financial Service - Northport, AL

February 2012 to June 2014

• Assist customers with complaints and questions

• Provide customers with the accurate information about the products and services.

• Ensured customer satisfaction and provided professional customer support.

• Ability to stay calm when customers are stressed or upset.

• Answer phone calls and emails in a timely manner.

• Explained the basic troubleshooting or setup processes to customers thoroughly. Education

Associate of Applied Science in Office Administration Shelton State Community College - Tuscaloosa, AL

July 2009 to May 2012

Skills

• Auditing (4 years)

• Quality Inspection (3 years)

• SAP (8 years)

• Human Resources (1 year)

• Data Analysis (3 years)

• Accounts Receivable (2 years)

• Microsoft Outlook

• Accounts Payable

• Logistics (8 years)

• Event Planning

• Management

• Microsoft Excel (8 years)

• Quality Control

• Data Entry (10+ years)

• Bookkeeping

• Microsoft Office (10+ years)

• Sales



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