Abena Sefa Adjei
Mount Vernon, New York Email: ad4hol@r.postjobfree.com
Education
Bachelor of Arts in Psychology with Linguistics
University of Ghana, Accra, Ghana
Epic Cadence Administration Certification (Self-Study), October, 2023
Epic, Grand Central (ADT) - Incomplete ( Self Study) March,2024
Pharmacy Technician Training Program
ABC Training Center, Bronx, New York
Skills
In-depth knowledge of Epic Systems and EMR software.
Effective communication and strong interpersonal skills.
Proficiency in managing medical front desk responsibilities.
Expertise in Microsoft Office, Windows, and Microsoft Outlook.
Ability to maintain confidentiality and adhere to HIPAA regulations.
Strong understanding of medical terminology.
Epic Systems Analyst Certificate, Cadence
Build and configured facility structure records (EAFs, DEPs).
Participated in Appointment conversions – made sure providers were set up with the right templates.
Build Referral Templates and WQs.
Championed Telehealth built as well as the Epic Video Client.
Build Visit Types (PRC) Subgroups, Provider Pools, Visit Blocks.
Troubleshooting Breaks Fixes.
Build Reporting Workbench Report, report, columns and Referral WQs.
Build complex Decision trees.
Build WQ for Missing Reg items and Appointment Requests.
Batch jobs (E1C, E1B, E1).
Configure Security Class Setups.
Create imports and exports.
Professional Experience
Faculty Group Practice Medical Secretary / Authorization Specialist August 2022 - Present
Gathered and verified insurance information, managed pre-authorization processes, and ensured timely completion of documentation for reimbursement.
Interacted with patients, healthcare providers, and insurance companies to address insurance-related inquiries and concerns.
Stayed updated on insurance regulations, policies, and procedures to ensure compliance.
Faculty Group Practice Secretary I - Intake Scheduling Coordinator January 2021 - August 2022, Manhattan, New York
Managed front desk communications between patients and healthcare providers using EPIC and Dolphin Management software.
Conducted administrative tasks, including data entry, scanning, and appointment scheduling.
Supported the Department of Plastic Surgery Resident Clinic. Pharmacy Technician Intern 2017, Walgreens Pharmacy, Yonkers, New York
Filled prescriptions, managed medication stock, and supported pharmacists in dispensing medication.
Additional Experience
Various roles at T.J.Maxx involving leadership, customer service, and sales. Volunteer Experience
2016-2017, Westchester One Stop Employment Center, Mount Vernon, New York
Assisted clients with unemployment forms, records keeping, and event planning. References
Available upon request.