Ronald M.

Wright's

ad4hod@r.postjobfree.com

Tel.#1-240-***-****

Profile

Costumer service expert experienced in working in the fast-paced environment demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and amiable committed to superior costumer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. Capabilities include:

Costumer Service and Relations

Filing and archiving plus inventory experience

Office equipment operations

Excellent phone manner, and office etiquette

Problem solving; Strong analytical and organizational skills

Management support

Experience Highlights

Costumer Service and Sales

● Greeted and assisted costumers; oversaw sales floor traffic in a manner that ensured a professional environment was maintained

● Called costumers with newest savings deals and upgrade options. Scheduled meetings, for interested costumers, to view the newest and on sale items

● Throughout the years of diligent work on the sales floor developed excellent organizational, communication, and interpersonal skills as well as ability to independently manage multiple tasks with a high level of accuracy and attention to detail

● Read, presented and interpreted labels, instructions, reports, policies and procedures to all new and several already educated coworkers

● Promoted team work in a diverse work place by participating in a “Buddy” Program

● Monitored and inspired a team of ten employees to achieve targets

● Conducted all assigned tasks in a timely manner in accordance with employer policies and regulations, with the highest ethical standards

● Prepared information labels, price tags and banners

● Generated, filed and analyzed inventory statements and internal transfers

● Operated store computer and intranet systems

● Filled out “Damaged goods” reports, and several internal transfers daily

● Ensured that sales floor / merchandise were ready to meet the needs of any given day’s activities

● Replenished and assembled merchandise; worked in a close connection with warehouse to ensure fast and accurate merchandise delivery, location, assemble and viewing

● Build displays and podiums to increase sales potential

● Optimized sales through the successful implementation of IKEA concepts

● Successfully generated own concepts, after careful analysis of Costumer Flow charts, that increased sales during “Managers Special” sale days

● Assisted the replenishment team in utilizing all replenishment reports daily and ensured Company in stock goals are maintained

● Assisted selling department associates and management in moving merchandise and fixtures on the sales floor or between the sales floor and stockroom areas

● Maximized sales through flexible sales spaces concepts and efficient merchandising techniques and provided excellent customer service on daily basis

● Maintained appropriate stock levels and hit all inventory goals set by the management

● Worked overnight, oversaw receiving processes, goods flow and replenishment transition Management support and leadership experience

● Oversaw, as instructed, all operations including proper floor layout, merchandise maintenance and service, internal transfers processing, labeling and pricing

● Troubleshot and resolved problems, mediated staff disputes, and handled costumer complaints

● Worked overtime, on a special request of the Store Manager, to help prepare several departments for the Commercial Review, “Back to School” sale and Holiday promotions

● Participated in staff recruitment, training and scheduling

● Worked closely with Store Managers and Department Managers to conduct day-to-day store operations efficiently

● Communicated with corporate persons and Store Manager in making promotions and marketing strategies

● Proved leadership and problem solving abilities, under the absence of the department manager, when successfully lead all coworkers towards one of the highest index and sales numbers of the week

● Assisted department manager to achieve weekly and annual goals for the department

● Responsible for managing various costumer’s credit and background check folders

● Performed store leadership actions/activities, such as open and close the recovery department and the warehouse

● Concerned with the environmental issues, joined one of the first Environmental Committees at IKEA

Employment History

IKEA College Park, Maryland

May,11 2003 - April,17 2009

Recovery/Sales co-worker

Nissan Baltimore, Maryland June,05 2009 - September,14 2009 Sales representative

BP Oil Spill Cleanup

June,10 2010 - September,20 2011

On Site Lead Man

English Native Speaker January,10 2012 - Present

Zielona Gora,Poland

Education

Marymount University

B.A. Computer Information Systems (May 2001)

Bishop State College

General education (May 1997)

L. B. Williamson High School

May 1995

Selected Accomplishments and Skills

- Coworker of the month (September 2006 and 2007)

- Coworker of the Year 2007

- Member and the lead score on the Marymount’s Man Basketball Team

-Costumer Service Training

-Safety and Security at Workplace Training

Contact this candidate