Crystal Taylor

Florence, SC *****

ad4hoc@r.postjobfree.com

+1-843-***-****

Possess and consistently exhibit excellent Customer Service relative to the position

Learn and adapt quickly in a fast paced environment

Proven ability to build and maintain effective working relationships with customers and team members.

Willing to relocate to: Florence, SC - Marion, SC - Horry County, SC Authorized to work in the US for any employer

Work Experience

Customer Service Representative Supervisor

Associates Asset Recovery - Florence, SC

May 2016 to May 2023

Identified, researched and reported between 25 - 36 vehicles for repossession

• Contact debtors to collect collateral as assigned by the Repossession Department

• Contact assigned clients to establish business relationship

• Demonstrated ability to ensure that appropriate changes are made to resolve customers' problems and refer customer grievances to designated departments for further investigation.

• Multi-tasked in handling returns, refunds and exchanges as an opportunity to reinforce and enhance the customer experience.

• Minimized loss by actively maintaining sales floor awareness while servicing customers

• Answer 80 or more inbound calls in a call center setting.

• Making outbound calls to clients, and customers to satisfy accounts.

• Working in a fast-paced environment in a professional manner Sales Associate

Food Lion - Florence, SC

March 2014 to December 2016

Displayed excellent customer service while maintaining a professional manner as a representative of the Company

● Communicated any and all promotions per Management's instructions to customers to increase customer relations

● Maintained storage, equipment, and supplied in a orderly fashion

● Performed all job duties in a safe manner and followed all company safety policies and procedures, reporting equipment and maintenance repairs to Managers in a timely manner.

● Meet and exceeded customer expectations to boost sales by using the appropriate elements presented by the Company's Customer Service Model.

● Completed multiple sales transactions quickly and accurately

● Abided by Company policies and procedures on a daily basis Education

High School Diploma

Florence Technical College

January 2012 to June 2015

Skills

• Microsoft Word (10+ years)

• Excel (7 years)

• Internet savvy (10+ years)

• PowerPoint (7 years)

• Outlook (7 years)

• Research (7 years)

• English

• Administrative Experience (10+ years)

• Data Entry (7 years)

• QuickBooks

• Sales (3 years)

• Accounts Payable (1 year)

• Accounts Receivable (2 years)

• Typing (10+ years)

• Eaglesoft

• Front desk (3 years)

• Medical terminology (1 year)

• Computer literacy (10+ years)

• Customer service (10+ years)

• Microsoft Office (10+ years)

• Office Management (5 years)

• Customer service

• Typing

• Front desk

• Office management

• Heavy lifting

• Microsoft Access

• Supervising experience

• Windows

• Leadership

• iOS

• Front desk

• Live chat

• Computer skills

• Customer support

• Driving

• Construction

• Analysis skills

Certifications and Licenses

Driver's License

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