Customer Service Representative
Resume:
ANGELA WILSON-RUSH
***********@*****.***
North Richland Hills, TX Cell: 817-***-****
OBJECTIVES
To be an active employee of a company, adhering to the Mission, Vision, and Values. To interact, on a professional level with other employees and clients. To give excellent performance, and to translate my experience, knowledge, skills, and abilities into value for the company.
WORK EXPERIENCE
UNITED AUTO CREDIT – FORT WORTH, TEXAS
Auto Insurance Representative: May 2022 – Present
Communicate with insurance companies to negotiate and settle total loss insurance claims to ensure UACC receives maximum settlement amount.
Assess values of vehicles with the information available to determine fairness of insurance settlements.
Communicate with Title Department to ensure timely release of lien on total loss settlement.
Confer with insurance companies and repair facilities to ensure repairs are properly completed on partial loss claims.
Handle inbound calls and emails for new claim notifications.
Perform other duties as assigned.
DAYSTAR MINISTRY – BEDFORD, TEXAS
Prayer Partner: May 2021 – May 2022
To answer Callers through contact of both inbound, outbound calls, and voicemails (90 – 140 per day)
Provides information about programming, guests, and products by phone
Processes basic customer service needs
Records the contact and the need of the callers in the system
Follow up on Partners and Callers who have called in for prayer
AUNTIES BEADS/INVENTORY – INTERNET BASED FORT WORTH, TEXAS
Inventory Specialist: March 2015 – March 2020
Record information, shortages, and discrepancies to keep records current and accurate
Monitors and maintains current inventory levels
Gained product knowledge within the department
TEXAS TREATMENT SERVICES – FORT WORTH, TX
Chemical Dependency Counselor: December 2017 – April 2018
Responsible for gathering data, documenting problems and establishing course of treatment
Provides direct addiction treatment services to adult patients and family members
CENIKOR FOUNDATION – FORT WORTH, TX
Administrative Assistant: March 2016 – February 2017
Perform clerical work such as typing documents, printing, copying, faxing, etc
Organized paperwork for the client count each night
Create and maintain filing systems, both electronic and physical
Organized and met with new hires on their first day
Assisted client’s to assure safety and helped maintain a cohesive work environment
LENDER PROCESSING SERVICES – IRVING, TX
Escrow Assistant/Recording Department: January 2012 – May 2013
Closed home loans and funded loans preparing for pre-close on homes
Prepared funding packages for clients
Answer and direct phone calls, taking detailed messages when necessary
File important and confidential legal documents
Data entry of loan documents
Perform clerical work such as typing documents, printing, copying, faxing, etc
PGP TITLE – DALLAS, TX
Escrow Assistant: May 2010 – January 2011
Answer and direct phone calls, taking detailed messages when necessary
File important and confidential legal documents
Data entry of loan documents
Perform clerical work such as typing documents, printing, copying, faxing, etc
HENLEY & HENLEY LAW – DALLAS, TX
Loan Modification Specialist/Escrow Office/Mobile Notary: August 2008 – February 2010
Prepared client documents
Closed home loans and funded loans preparing for pre-close on homes
High success rate of modifications
File important and confidential legal documents
Data entry of loan documents
Perform clerical work such as typing documents, printing, copying, faxing, etc
MADISON SETTLEMENT SERVICES – DALLAS, TX
Branch Manager/Escrow Officer: January 2008 – August 2008
Answer and direct phone calls, taking detailed messages when necessary
Prepared client documents for closing on home loans
File important and confidential legal documents
Data entry of loan documents
Processed bills for office operations
Released batch for payoffs and funds back to clients
Perform clerical work such as typing documents, printing, copying, faxing, etc
SENDERA TITLE – SOUTHLAKE, TX
Escrow Officer: December 2006 – October 2007
Answer and direct phone calls, taking detailed messages when necessary
Prepared client documents for closing on home loans
Data entry of loan documents
File important and confidential legal documents
Perform clerical work such as typing documents, printing, copying, faxing, etc
TITLE TEXAS – COLLEYVILLE, TX
Escrow Assistant/Escrow Officer/Office Administrator: June 2005 – December 2006
Answer and direct phone calls, taking detailed messages when necessary
Prepared client documents for closing on home loans
Data entry of loan documents
File important and confidential legal documents
Perform clerical work such as typing documents, printing, copying, faxing, etc
SOFTWARE & SKILLS
Rapidly adapt to new technologies and possess experience with Microsoft Office, Microsoft Teams, Donor, Five9, Fusion, Real Estate Programs: SoftPro, FAST, Title Express, and Ramquest
Able to type 50+ words per minute
Proficient in computer skills related to secretarial work
Ability to work with other people and form professional relationships
Great capacity for learning new things
EDUCATION
Tarrant County College – Hurst, Texas Leonard Hawes School of Real Estate
Licensed Chemical Dependency Counselor Program Principle of Real Estate I: Laws & Contracts
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