ANGELA WILSON-RUSH

ad4ho3@r.postjobfree.com

North Richland Hills, TX Cell: 817-***-****

OBJECTIVES

To be an active employee of a company, adhering to the Mission, Vision, and Values. To interact, on a professional level with other employees and clients. To give excellent performance, and to translate my experience, knowledge, skills, and abilities into value for the company.

WORK EXPERIENCE

UNITED AUTO CREDIT – FORT WORTH, TEXAS

Auto Insurance Representative: May 2022 – Present

Communicate with insurance companies to negotiate and settle total loss insurance claims to ensure UACC receives maximum settlement amount.

Assess values of vehicles with the information available to determine fairness of insurance settlements.

Communicate with Title Department to ensure timely release of lien on total loss settlement.

Confer with insurance companies and repair facilities to ensure repairs are properly completed on partial loss claims.

Handle inbound calls and emails for new claim notifications.

Perform other duties as assigned.

DAYSTAR MINISTRY – BEDFORD, TEXAS

Prayer Partner: May 2021 – May 2022

To answer Callers through contact of both inbound, outbound calls, and voicemails (90 – 140 per day)

Provides information about programming, guests, and products by phone

Processes basic customer service needs

Records the contact and the need of the callers in the system

Follow up on Partners and Callers who have called in for prayer

AUNTIES BEADS/INVENTORY – INTERNET BASED FORT WORTH, TEXAS

Inventory Specialist: March 2015 – March 2020

Record information, shortages, and discrepancies to keep records current and accurate

Monitors and maintains current inventory levels

Gained product knowledge within the department

TEXAS TREATMENT SERVICES – FORT WORTH, TX

Chemical Dependency Counselor: December 2017 – April 2018

Responsible for gathering data, documenting problems and establishing course of treatment

Provides direct addiction treatment services to adult patients and family members

CENIKOR FOUNDATION – FORT WORTH, TX

Administrative Assistant: March 2016 – February 2017

Perform clerical work such as typing documents, printing, copying, faxing, etc

Organized paperwork for the client count each night

Create and maintain filing systems, both electronic and physical

Organized and met with new hires on their first day

Assisted client’s to assure safety and helped maintain a cohesive work environment

LENDER PROCESSING SERVICES – IRVING, TX

Escrow Assistant/Recording Department: January 2012 – May 2013

Closed home loans and funded loans preparing for pre-close on homes

Prepared funding packages for clients

Answer and direct phone calls, taking detailed messages when necessary

File important and confidential legal documents

Data entry of loan documents

Perform clerical work such as typing documents, printing, copying, faxing, etc

PGP TITLE – DALLAS, TX

Escrow Assistant: May 2010 – January 2011

Answer and direct phone calls, taking detailed messages when necessary

File important and confidential legal documents

Data entry of loan documents

Perform clerical work such as typing documents, printing, copying, faxing, etc

HENLEY & HENLEY LAW – DALLAS, TX

Loan Modification Specialist/Escrow Office/Mobile Notary: August 2008 – February 2010

Prepared client documents

Closed home loans and funded loans preparing for pre-close on homes

High success rate of modifications

File important and confidential legal documents

Data entry of loan documents

Perform clerical work such as typing documents, printing, copying, faxing, etc

MADISON SETTLEMENT SERVICES – DALLAS, TX

Branch Manager/Escrow Officer: January 2008 – August 2008

Answer and direct phone calls, taking detailed messages when necessary

Prepared client documents for closing on home loans

File important and confidential legal documents

Data entry of loan documents

Processed bills for office operations

Released batch for payoffs and funds back to clients

Perform clerical work such as typing documents, printing, copying, faxing, etc

SENDERA TITLE – SOUTHLAKE, TX

Escrow Officer: December 2006 – October 2007

Answer and direct phone calls, taking detailed messages when necessary

Prepared client documents for closing on home loans

Data entry of loan documents

File important and confidential legal documents

Perform clerical work such as typing documents, printing, copying, faxing, etc

TITLE TEXAS – COLLEYVILLE, TX

Escrow Assistant/Escrow Officer/Office Administrator: June 2005 – December 2006

Answer and direct phone calls, taking detailed messages when necessary

Prepared client documents for closing on home loans

Data entry of loan documents

File important and confidential legal documents

Perform clerical work such as typing documents, printing, copying, faxing, etc

SOFTWARE & SKILLS

Rapidly adapt to new technologies and possess experience with Microsoft Office, Microsoft Teams, Donor, Five9, Fusion, Real Estate Programs: SoftPro, FAST, Title Express, and Ramquest

Able to type 50+ words per minute

Proficient in computer skills related to secretarial work

Ability to work with other people and form professional relationships

Great capacity for learning new things

EDUCATION

Tarrant County College – Hurst, Texas Leonard Hawes School of Real Estate

Licensed Chemical Dependency Counselor Program Principle of Real Estate I: Laws & Contracts

201*-****-****

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