MARIA A KACIN

San Antonio, TX *****

Phone: 512-***-****

Email: ad4hn8@r.postjobfree.com

Objective

To obtain a management or nonprofit position where I can provide excellent customer service and utilize my over a decade of experience to enhance your organization. Skills & Qualifications

● Strong Interpersonal and management and managerial skills

● Bilingual in English/Spanish in written and oral

● Adaptable to new concepts & responsibilities

● Proficient in Microsoft word, Outlook, PowerPoint, Excel, QuickBooks and various other web based applications and software.

● Well versed in office equipment and duties such as: Multi-line phone systems, greeting visitors, recruitment, payroll, background checks, filing documents, travel planning etc. Employment Experience

Human Resources ASC CIC Analyst

01/2021-Present BD/GenPact 5859 Fairnon Dr. San Antonio, TX 78249 Provides assistance to associates who call, text or email the Associate Service Center with Human Resources related questions. I have won a Quality award for my stellar performance at this employer.

Administrative Assistant for the Covid-19 Response Team City of San Antonio 03/2020-01/2021 City of San Antonio Alamodome San Antonio, TX Managed, filed, sorted and scanned all documents involving Covid-19 for the City of San Antonio. This was a temporary position only meant to last a few months. Financial/Sales Assistant to the Vice President of Mortgage Lending 12/2019 - 03/2020 Guaranteed Rate 16500 San Pedro Ave Suite 245 San Antonio, TX 78232

Provided assistance to the Vice President in Mortgage lending in all areas involving marketing, event planning, social media as well as inputting data into Encompass and processing new applications. I ran credit checks, ran Mavent, entered information from purchase contracts and ensured the clients were informed of every step of the way. I also performed verification of Employment.

Administrative Assistant, Executive Assistant to the Deputy Director and Executive Director 06/2018 - 11/2019 Research & Development

Associates

16607 Blanco Rd. STE 1103,

San Antonio, TX

Provided Administrative Assistant to the Executive Director including assistance with mass mailings, accounting tasks, collections and other duties. Assistant to the Executive director with event planning/coordination and maintaining an organized and tidy office and events. Proficient in Excel, Microsoft Word, QuickBooks, and other accounting software. Provided exceptional customer service and phone etiquette to all who called the office.

Office Manager, Solar Energy Installation Managers 10/2017 - 06/2018 Solar Alliance 16410 Blanco Rd # 2, San Antonio, TX Maintained and managed various solar and roofing project providing logistical support for the project manager and his crew, the CEO, Owner and Financial Director. Processed utility paperwork with utility companies such as CPS Energy, AEP, GIVE, FELPS and Electrical Permits for various cities requiring specialized knowledge of the solar industry. Provided Sales support to the entire team and helped train and close deals and answer technical questions. Bilingual Advocate, Crisis Advocate

10/2016 - 03/2017 Hope Alliance dba Williamson

County Crisis Center

1011 GATTIS SCHOOL RD. STE 110,

ROUND ROCK, TX

Provide intake, advocacy, crisis counseling, case management, follow-up, and referrals in person and on the hotline to primary and secondary victims (with a focus on those who are primarily Spanish speaking). Translating Spanish documents to English. Translating client attorney meetings; assisting attorney with partnering nonprofit organization with interviewing minor clients. Researched asylum cases. Informally assessed the emotional, physical, social and educational needs of clients and formulated individual service plans and goals. Gathered, maintained and distributed information to staff related to the issues of housing and homelessness. Reported any incident of child or elderly abuse to the Department of Public and Regulatory services and appropriate agency staff. Software Solutions Consultant

04/2013 - 01/2014 Harte Hanks 2800 WELLS BRANCH PKWY, AUSTIN, TX

Instructed FedEx customers through scheduled training sessions answers any and all questions regarding the interface including the main website, the FedEx software requiring installation and any of our services. Personally followed up with each issue and resolving it through our departmental ticket system. Created a sense of camaraderie and cohesiveness between FedEx and our customers. Assisted customer in installing, using and obtaining any equipment necessary for their business to grow with FedEx.

Executive Administrative Assistant

06/2012 - 08/2013 ISA-ATX 10711 BURNET RD, AUSTIN, TX, AUSTIN, TX

Recruited recent college grads to work on our sales team. Created reports and data for our CEO on a recurring basis; manages social media for our company. Planned various trips including international travel for many of our executives as well as basic office maintenance. Provided and created a welcoming environment for new hires. I managed and organized and re-organized outdated filing system. I managed and handled very sensitive documents including creating and cutting payroll checks.

YMCA Afterschool YMCA; Aspire Grant Program

06/2012 - 06/2013 YMCA Afterschool Program 1812 N MAYS ST, ROUND ROCK, TX Ensured that all students are accounted for and that they are in their appropriate classroom. Provided support to the program director, teaches classes and substitutes classes. Had an authoritative yet mentor type relationship and gets to know all of the students. Created a sense of community and reliability with the families involved in the grant program. Survey Assistant

01/2012 - 12/2012 Lemonade Day TX

Assisted the program director in communicating with the families that participated in the lemonade day event and provides excellent customer service. Obtained survey information and compiled it in an easy to use format so that the data was in a graph form. Maintained a professional demeanor while on the phone and responded and answered any inquiries that the families needed. Education and Training

Start

Date

Completion

Date

Issuing

Institution

Location Degree

Received

Course of Study Semester

Hours

08/2005 05/2009

Randolph-Maco

n Woman's

College

Lynchburg,

VA

Bachelor's

Degree

Global Studies &

Political Sci / 360

Spanish and

International law

08/2001 05/2005

The Chinquapin

College

Preparatory

School

Highlands,

TX

High

School

Diploma

College

Preparatory

Diploma

References available upon Request

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