**** ********** *** *** *

Richmond, Virginia ****7

804-***-****

ad4hn6@r.postjobfree.com

Tyjuana Owens

Professional Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

EXPERIENCE

Fairfield Inn Marriott, Richmond,Virginia — FRONT DESK RECEPTIONIST

November 2022 - January 2024

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

• Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.

• Scheduled, coordinated and confirmed appointments and meetings.

• Resolved customer issues quickly and notified supervisors immediately when problems escalated.

• Collected room deposits, fees, and payments.

• Completed data entry and filling to keep records updated for easy retrieval. Abbott, Richmond,Virginia — LAB TECHNICIAN

July 2019 - October 2021

• Maintained a safe, tidy and organized laboratory environment for accurate test results.

• Maintained documentation on tests performed in lab

• Performed testing and quality control using approved laboratory procedures and instrumentation.

• Inspected laboratory equipment to maintain good working conditions for optimal results.

• Tracked collected specimens by initialing, dating, and noting times of collection.

• Monitored testing procedures to meet criteria and maintain quality control. Office Depot Inc, Richmond,Virginia — Customer Service Representative

September 2016 - December 2018

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

EDUCATION

Henrico High School, Henrico,Virginia — High School Diploma-2021 Skills

● Departmental Support

● Guest relations

● Cash handling

● Customer service

● Office administration

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