Call Center Substitute Teacher
Resume:
AKILAH BELL
RESUME OBJECTIVE
A recent college graduate who has developed strong customer-focused skills while maintaining a tenacious work ethic. Seeking a position with an organization that allows the application of effective customer-centric skills and strong organizational skills with proficiency with Microsoft Office.
PROFESSIONAL EXPERIENCE
Substitute Teacher, 11/2022 to Current
ESS, Duval County
•Assist with instructional classroom management, providing support for Duval School District representing 250,000 students.
•Oversee students, ensuring comprehension of class material; this sometimes involves teaching or giving refresher on academic material.
•Organize and executes daily activities that support school-wide guidelines, including trips on and off school property, while maintaining order and engagement for multiple groups of students.
Assessor, 05/2022 to 09/2022
Read USA
•Administered standardized assessments to elementary, high school and college students and produced valuation reports.
•Assisted with after care for elementary students – taught weekly lessons and assisted with homework assignments and reading.
Childcare Facilitator, 07/2021 to 04/2022
•Supervised afterschool care in homes, providing a routine for families.
•Assisted with homework and other fun and educational games and projects.
Call Center Representative, 12/2020 to 06/2021
Dial America
•Authored activation, cancellation and reuse of government issued reliacards.
•Responded to customer calls and emails for products and services inquiries.
•Launched investigations regarding fraud alerts.
•Used critical thinking skills to obtain favorable customer service results.
Pool Attendant, 05/2020 to 07/2020
Mastery Property
•Ensured a safe environment in and around the pool area.
•Observed recreational users to detect safety concerns and prevent ongoing violations.
•Answered and assisted with pool related matters regarding safety.
Desk Assistant, 01/2020 to 04/2020
Jacksonville University
•Coordinated and administered tutor assignments.
•Managed influx and exit of students and tutors into academic center.
Server, 05/2019 to 08/2019
Beef O Brady's
•Greeted and served customers with order intakes to ensure positive customer experience.
•Conducted end of shift monetary drop offs.
•Continuously adapted to new restaurant procedures and protocols.
•Worked with POS system to place orders, manage bills, and handle complimentary items.
Cleaner, 06/2018 to 10/2018
Captain Bill Tavern
•Lead morning cleaning crew, duties included thorough cleaning and debris removal.
•Oversaw inventory logistics.
Tutor, 12/2015 to 08/2017
James B Sanderlin Community Center
•Assisted children in kindergarten through eighth grade with homework and project assignments.
•Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
•Specialized in one-on-one Reading & Fluency, Math, and money management for eighth graders.
•Served as a Peer Mentor during summer programs and chaperoned field trips.
•Implemented weekly lesson plans and personal growth plans for each student.
Sales Associate, 06/2015 to 10/2015
Journeys Shoes
•Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
•Mastered upselling in shoes and other store related items.
•Maintained high sales score.
•Operated cash register and end of shift inventory.
•Supervised new employees and assisted with difficult tasks.
CONTACT
Address: Tampa, FL 33634
Phone: 727-***-****
Email: **************@*****.***
EDUCATION
Bachelor of Science, Psychology, 04/2023
Jacksonville University - Jacksonville, FL
Minor in Communication Sciences and Disorders.
•Dean's List Fall 2022 and spring 23
•Member of Psychology Club &
Multicultural Advocacy Club
LICENSE AND CERIFICATIONS
All-Lines Licensed Adjuster - G026503
State Farm Basics Estimatics
State Farm Fire/Property IDL
State Farm Wind and Hail Policy
Xactimate Level 1 Proficient
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