Customer Service Guest Relations
Resume:
BIRMINGHAM, AL *****
**************@*****.***
KAITLYN SASPORT
EDUCATION
SPRINGVILLE HS, AL, DIPLOMA 2018
MILTON HS, FL, 2014-2018
ABOUT ME
IM SEARCHING FOR OPPORTUNITIES WORLDWIDE, FOR MODEL AND ACTRESS POSITIONS, AS WELL AS KEEP A MAXIMUM AND MINIMUM BASED GOVERNMENT INCOME. EVERYDAY I AM TRYING TO UPHOLD A HIGH STANDARD FOR MYSELF AND OTHERS AROUND ME.
OBJECTIVE
I AM CURRENTLY SEEKING EMPLOYMENT IN AN ORGANIZED ENVIRONMENT WHERE I CAN DILIGENTLY AND THOROUGHLY COMPLETE ASSESSMENT TASKS IN THE WORKFORCE WITH GOOD WORK ETHICS AND BUILD TEAM CHARACTER. SKILLS & ABILITIES
• OPENLY OBJECTIVE TO A SITUATION
• OPTIMISTIC IN ANY SITUATION
• CONSISTENT WITH QUALITY
• MAINTAIN GOOD RAPPORT
• STRONG INTERPERSONAL COMMUNICATION
• GUEST RELATIONS
• MULTITASKING STRENGTHS
• SALES TRENDS
• PERFORMANCE REPORTING
• MAINTAINING CLEAN WORK AREAS
• STANDARD OPERATING PROCEDURES
• CUSTOMER NEEDS ASSESSMENTS
• TIME MANAGEMENT
• SALES TRAINING
• CUSTOMER SERVICE
• SELLING TECHNIQUES
• SOCIAL PERCEPTIVENESS
• CRITICAL THINKING
• COMPANY STANDARDS
• CUSTOMER INTERACTION
• TEAM MANAGEMENT
• SUGGESTIVE SELLING
• CLEANING TECHNIQUES
• LISTENING SKILLS
INTERNMENT RESETTLEMENT SPECIALIST
US ARMY 256TH MP CO (DET)
FORT LEAVENWORTH, KS
(OCT 2018- JULY 2020)
• MAINTAIN CUSTODY AND CONTROL OF 60+ INMATES AT A CONSISTENT ROTATION OF 12 HOUR SHIFTS WHILE HOSTING A SAFE ENVIRONMENT FOR ALL STAFF, INMATES, AND VISITORS.
• MAINTAINED AWARENESS OF SUBORDINATES’ PERSONAL PROBLEMS AND SHORTCOMINGS, SUPPORTING PERSONAL AND PROFESSIONAL GROWTH.
• TRAINED IN SMALL ARMS, ANTI-ARMOR, AND INDIRECT FIRE WEAPONS
• SERVED IN ON-CALL CAPACITY FOR LAST-MINUTE OR LATE-NIGHT TASKINGS FROM LEADERSHIP
• RATED JOB PERFORMANCE FOR NUMBER SUBORDINATES PROVIDING TIMELY AND EFFECTIVE FEEDBACK
• ADVISED JOB TITLE ON OPERATIONS, INTELLIGENCE AND RISK ASSESSMENTS IN DAILY BRIEFINGS
• WORKED WEEKENDS AND LONG HOURS IN DEPLOYED LOCATIONS TO COMPLETE TYPE TASKINGS
• DESIGNATED MANDATORY REPORTER FOR SEXUAL ASSAULT AND RESPONDER FOR SUICIDE PREVENTION SITUATIONS
• RESPONDED TO AND ASSISTED IN MEDICAL EMERGENCIES
• MAINTAINED REQUIRED LEVEL OF PROFICIENCY IN USE OF FIREARMS
• DEALT WITH INTER-COMPANY CONFLICTS TO REMOVE OBSTACLES TO TROOP READINESS
• REPORTED FOR DUTY IN EVENT OF DISASTER AND OTHER SERIOUS INCIDENTS INVOLVING INMATES
• MEMORIZED AREA OF EXPERTISE POLICIES AND LED TRAINING FOR COMPANY PERSONNEL
• ATTENDED REQUIRED TRAINING SESSIONS AND SEMINARS
• RESPONDED TO REPORTS OF IRREGULAR ACTIVITES AND NOTIFIED DISPATCHER FOR REQUIRED EMERGENCY UNITS
• ASSISTED IN CONDUCTING FIRE DRILLS AND EVACUATING BUILDINGS SALES ASSOCIATE, FOREVER 21
KANSAS CITY, KS
(JULY 2020- OCTOBER 2020)
• PROMOTE PRODUCTS THROUGH THE QUALITY OF CUSTOMER SERVICE
• WELCOME, GUIDE, AND ANSWER ANY QUESTIONS BY CUSTOMERS TO MAKE SURE THEY HAVE A SATISFYING EXPERIENCE
• PROVIDE POSITIVE FIRST IMPRESSIONS TO WELCOME EXISTING, NEW, AND POTENTIAL CUSTOMERS
• HELPED CUSTOMERS LOCATE PRODUCTS AND CHECKED STORE SYSTEM FOR MERCHANDISE AT OTHER SITES
• ENGAGED WITH CUSTOMERS TO EFFECTIVELY BUILD RAPPORT AND LASTING RELATIONSHIPS
• SOLVED CUSTOMER CHALLENGES BY OFFERING RELEVANT PRODUCTS AND SERVICES
• INCREASED SALES BY OFFERING ADVICE ON PURCHASES AND PROMOTING ADDITIONAL PRODUCTS
• TRAINED AND DEVELOPED NEW HIRES IN COMPANY PROCESSES, PRODUCT KNOWLEDGE, CUSTOMER SERVICE, AND SELLING TECHNIQUES
• WORKED ALONGSIDE RETAIL REPRESENTATIVES TO ENHANCE PRODUCT PRESENTATIONS AND ADVERTISING COLLATERAL GUEST SERVICES REPRESENTATIVE
BIRMINGHAM, AL
(MAY 2023- SEPTEMBER 2023)
• ASSISTED GUESTS WITH COURTEOUS AND FRIENDLY MANNER IN AN ATTENTIVE WAY TO ENSURE SIMPLE AND EASY CHECK-IN AND CHECK-OUT PROCESSES, PROVIDE GUESTS WITH HOTEL SERVICES INFORMATION, AND ACCOMMODATE GUESTS DURING THEIR STAY
• GREET GUESTS ON ARRIVAL WITH ROOM KEYS TO PRE-ASSIGNED ROOMS
• ISSUE KEYS AND COLLECT PAYMENT FROM NEW AND ARRIVING GUESTS
• COORDINATE WITH HOUSEKEEPING, PORTERS, TRANSPORT PROVIDERS, AND KITCHEN STAFF TO MEET GUEST REQUIREMENTS
• OFFERING PERSONALIZED ASSISTANCE AND RECOMMENDATIONS BY ANTICIPATING GUESTS’ NEEDS AND PREFERENCES
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