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Customer Service Guest Relations

Location:
Birmingham, AL
Posted:
March 21, 2024

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Resume:

205-***-****

BIRMINGHAM, AL *****

ad4hmb@r.postjobfree.com

KAITLYN SASPORT

EDUCATION

SPRINGVILLE HS, AL, DIPLOMA 2018

MILTON HS, FL, 2014-2018

ABOUT ME

IM SEARCHING FOR OPPORTUNITIES WORLDWIDE, FOR MODEL AND ACTRESS POSITIONS, AS WELL AS KEEP A MAXIMUM AND MINIMUM BASED GOVERNMENT INCOME. EVERYDAY I AM TRYING TO UPHOLD A HIGH STANDARD FOR MYSELF AND OTHERS AROUND ME.

OBJECTIVE

I AM CURRENTLY SEEKING EMPLOYMENT IN AN ORGANIZED ENVIRONMENT WHERE I CAN DILIGENTLY AND THOROUGHLY COMPLETE ASSESSMENT TASKS IN THE WORKFORCE WITH GOOD WORK ETHICS AND BUILD TEAM CHARACTER. SKILLS & ABILITIES

• OPENLY OBJECTIVE TO A SITUATION

• OPTIMISTIC IN ANY SITUATION

• CONSISTENT WITH QUALITY

• MAINTAIN GOOD RAPPORT

• STRONG INTERPERSONAL COMMUNICATION

• GUEST RELATIONS

• MULTITASKING STRENGTHS

• SALES TRENDS

• PERFORMANCE REPORTING

• MAINTAINING CLEAN WORK AREAS

• STANDARD OPERATING PROCEDURES

• CUSTOMER NEEDS ASSESSMENTS

• TIME MANAGEMENT

• SALES TRAINING

• CUSTOMER SERVICE

• SELLING TECHNIQUES

• SOCIAL PERCEPTIVENESS

• CRITICAL THINKING

• COMPANY STANDARDS

• CUSTOMER INTERACTION

• TEAM MANAGEMENT

• SUGGESTIVE SELLING

• CLEANING TECHNIQUES

• LISTENING SKILLS

INTERNMENT RESETTLEMENT SPECIALIST

US ARMY 256TH MP CO (DET)

FORT LEAVENWORTH, KS

(OCT 2018- JULY 2020)

• MAINTAIN CUSTODY AND CONTROL OF 60+ INMATES AT A CONSISTENT ROTATION OF 12 HOUR SHIFTS WHILE HOSTING A SAFE ENVIRONMENT FOR ALL STAFF, INMATES, AND VISITORS.

• MAINTAINED AWARENESS OF SUBORDINATES’ PERSONAL PROBLEMS AND SHORTCOMINGS, SUPPORTING PERSONAL AND PROFESSIONAL GROWTH.

• TRAINED IN SMALL ARMS, ANTI-ARMOR, AND INDIRECT FIRE WEAPONS

• SERVED IN ON-CALL CAPACITY FOR LAST-MINUTE OR LATE-NIGHT TASKINGS FROM LEADERSHIP

• RATED JOB PERFORMANCE FOR NUMBER SUBORDINATES PROVIDING TIMELY AND EFFECTIVE FEEDBACK

• ADVISED JOB TITLE ON OPERATIONS, INTELLIGENCE AND RISK ASSESSMENTS IN DAILY BRIEFINGS

• WORKED WEEKENDS AND LONG HOURS IN DEPLOYED LOCATIONS TO COMPLETE TYPE TASKINGS

• DESIGNATED MANDATORY REPORTER FOR SEXUAL ASSAULT AND RESPONDER FOR SUICIDE PREVENTION SITUATIONS

• RESPONDED TO AND ASSISTED IN MEDICAL EMERGENCIES

• MAINTAINED REQUIRED LEVEL OF PROFICIENCY IN USE OF FIREARMS

• DEALT WITH INTER-COMPANY CONFLICTS TO REMOVE OBSTACLES TO TROOP READINESS

• REPORTED FOR DUTY IN EVENT OF DISASTER AND OTHER SERIOUS INCIDENTS INVOLVING INMATES

• MEMORIZED AREA OF EXPERTISE POLICIES AND LED TRAINING FOR COMPANY PERSONNEL

• ATTENDED REQUIRED TRAINING SESSIONS AND SEMINARS

• RESPONDED TO REPORTS OF IRREGULAR ACTIVITES AND NOTIFIED DISPATCHER FOR REQUIRED EMERGENCY UNITS

• ASSISTED IN CONDUCTING FIRE DRILLS AND EVACUATING BUILDINGS SALES ASSOCIATE, FOREVER 21

KANSAS CITY, KS

(JULY 2020- OCTOBER 2020)

• PROMOTE PRODUCTS THROUGH THE QUALITY OF CUSTOMER SERVICE

• WELCOME, GUIDE, AND ANSWER ANY QUESTIONS BY CUSTOMERS TO MAKE SURE THEY HAVE A SATISFYING EXPERIENCE

• PROVIDE POSITIVE FIRST IMPRESSIONS TO WELCOME EXISTING, NEW, AND POTENTIAL CUSTOMERS

• HELPED CUSTOMERS LOCATE PRODUCTS AND CHECKED STORE SYSTEM FOR MERCHANDISE AT OTHER SITES

• ENGAGED WITH CUSTOMERS TO EFFECTIVELY BUILD RAPPORT AND LASTING RELATIONSHIPS

• SOLVED CUSTOMER CHALLENGES BY OFFERING RELEVANT PRODUCTS AND SERVICES

• INCREASED SALES BY OFFERING ADVICE ON PURCHASES AND PROMOTING ADDITIONAL PRODUCTS

• TRAINED AND DEVELOPED NEW HIRES IN COMPANY PROCESSES, PRODUCT KNOWLEDGE, CUSTOMER SERVICE, AND SELLING TECHNIQUES

• WORKED ALONGSIDE RETAIL REPRESENTATIVES TO ENHANCE PRODUCT PRESENTATIONS AND ADVERTISING COLLATERAL GUEST SERVICES REPRESENTATIVE

BIRMINGHAM, AL

(MAY 2023- SEPTEMBER 2023)

• ASSISTED GUESTS WITH COURTEOUS AND FRIENDLY MANNER IN AN ATTENTIVE WAY TO ENSURE SIMPLE AND EASY CHECK-IN AND CHECK-OUT PROCESSES, PROVIDE GUESTS WITH HOTEL SERVICES INFORMATION, AND ACCOMMODATE GUESTS DURING THEIR STAY

• GREET GUESTS ON ARRIVAL WITH ROOM KEYS TO PRE-ASSIGNED ROOMS

• ISSUE KEYS AND COLLECT PAYMENT FROM NEW AND ARRIVING GUESTS

• COORDINATE WITH HOUSEKEEPING, PORTERS, TRANSPORT PROVIDERS, AND KITCHEN STAFF TO MEET GUEST REQUIREMENTS

• OFFERING PERSONALIZED ASSISTANCE AND RECOMMENDATIONS BY ANTICIPATING GUESTS’ NEEDS AND PREFERENCES



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