Loree Burkett

Midland Texas

ad4hlv@r.postjobfree.com

432-***-****

Education:

North Central Texas College, Denton, Texas: Associate Degree in Applied Science Occupational Therapy Assistant

Skills:

Senior Medical Industry Client Facing Asset

Medicare, Medicaid, Insurance claims processing, taking payments, transcription

Proficient in Medical Management software Solutions

Inbound/Outbound call responsibility

20 years experience in Occupational Therapy Rehabilitation Solutions Industry

Proficient in Microsoft Word Call center technology Medical Industry

Employment:

Sykes Sitel Group:

Present Employment: Remote Agent cross trained in Pharmacy Help Desk (PHD): Responsible for taking Pharmacy inbound calls from Retail and Corporate office Pharmacies for prescription claim rejections, eligibility, processing, insurance verification. Personal Health Care Assistant (PCA): Responsible for taking Patient Relationship inbound calls for insurance verification, deductible, Insurance CAP, Out of Pocket (OOP), payments, address updates, Escalations, replacements, tracking, refills

Senior Rehap Solutions:

COTA: Responsible for treating patients in both inpatient and acute

Select Specialty Hospital:

COTA: Responsible for treating patients in this LTAC facility with various diagnosis, cleaning the gym, stocking supplies, and transferring patients

Hallmark Rehabilitation:

COTA: Responsible for treating geriatric patients in SNF facility with various patients

Rehabcare Rehabilitation Hospital of the Permian Basin:

COTA: Responsible for treating patients in both inpatient and outpatient departments with various diagnosis

Semperian Administrative Services:

Client Financial Services: Contract work for GMAC. Process and sort customer care payments, Insurance checks, deposits, letters to customers, incoming calls, process checks to route to banks

Cingular Wireless, ATT Call Center:

Customer Service Representative: Credit and Activation clarification, New customers acquisition, Collection payment extensions

HealthSouth Rehabilitation Hospital: 7 year Tenure

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