Lorraine L. Gallagher

**** ********* *****, **** *

Lowell, Indiana 46356

201-***-****

ad4hlk@r.postjobfree.com

SUMMARY

To re-establish myself in a new location and get back to providing excellent service using all of the skills I have had the opportunity to learn over the years.

SKILLS

Sabre GDS Microsoft Office

Client relations PCLaw Software

Clio Legal Software Verbal communication research Problem-solving prioritization

Customer service excellency for all clients

Legal Secretary, Jul 2002 Jul 2022

Grabell & Associates, P.A., Hackensack, New Jersey

Received, screened, logged and distributed incoming mail and packages.

Updated and maintained attorney/client hours for billing monthly

Created and dispensed all monthly billing statements to both clients and assisting attorneys.

Scheduled meetings and calls with opposing counsel, clients and witnesses.

Maintained case files in hard copy and electronic file format.

Clearly communicated messages to clients and attorneys with accuracy and detail.

Drafted and proofread pleadings and discovery response documents.

Collected and assembled materials, exhibits and documents for court appearances, meetings and hearings.

Assisted attorneys with scheduling and preparing depositions.

Produced standard legal documents with templates and proofread prepared materials before distribution.

Arranged for delivery of legal documents and evidence

via standard shipment and legal courier services.

Prepared, proofread and processed legal documents, including the pre- trial documents

Created photocopies of correspondence, documents and other paper materials for archival purposes.

Travel Counselor, Oct 1999 Mar 2002

American Express Corporate Travel Services, Montvale, New Jersey

Book transportation and hotel reservations using Sabre computer terminal.

Plan, describe, arrange, and sell itinerary

Collect payment for transportation and accommodations from customer.

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Helped clients resolve problems before, during and after travel.

Followed fare requirements, company rules and international tariff requirements to build client packages.

Handled all aspects of clients' bookings, including airfare, car rental reservations and hotel accommodations.

Provided clients with complete itinerary and travel documents to give them smooth, positive experience.

Calculated travel costs, accommodations and the applicable taxes or tariffs for each customer.

Delivered personalized support to each client to meet their unique needs and travel desires.

Customer Service Representative/Account Representative Mar 1995 – Aug 1999

Empire International, Norwood, New Jersey

Answered calls and assisted customers with making limousine reservations

Maintained KPMG account with locations all over the United States

Worked directly with travel counselors and booking car services for American Express Onsite at KPMG thru a Sabre GDS

Assisted with large events as an onsite coordinator.

EDUCATION

Real Estate License Certification - 2019

Certificate in Medical Administrative Assisting: Medical Administration, Jul 2002

Cittone Institute, Paramus, New Jersey

Certificate: Travel Agent, May 1997

O’Brien’s Travel School, Ramsey, New Jersey

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