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Angel Shain

Experience

May 2021 – Present

Fulfillment Assistant Manager Distribution Solutions Plainwell, MI

Prepare project status reports, process invoices, update tracking reports, and maintain files for due diligence and financials.

Developed and implemented standard operating procedures and strategies to enhance performance and service levels, while meeting budgetary demands.

Compile detailed weekly reports regarding all aspects of customer orders, inventory, and sales projections.

Responsible for processing payments for all fulfillment orders.

Review all LTL shipping and regulatory paperwork, as well as providing LTL quotes to ensure lowest total cost both to the company, vendors & our customers.

Ensuring team members have the supplies and resources they need to complete their assigned tasks on time.

Directing production and inventory control, shipping, receiving and material storage.

Provide and monitor purchase orders for needed materials.

Implement weekly production meetings.

Issue work orders, as well as provide quality control from the production team.

Ensure safety activities are being implemented and identify areas for improvement.

Manage day to day activities and issue resolution.

Ability to multi-task and resolve issues in a fast-paced environment April 2015 – May 2021

Workplace Solutions Coordinator - REMOTE CORT Richland, MI

Provided inside sales and customer support for 75+ Business Development Executives, Clients, and 50+ Districts in all time zones.

Managed all aspects of the project life cycle from quote to lease execution, by keeping all stakeholders updated with current information & paperwork. As well as collaborating with property managers, military bases, and government offices to determine site logistics, insurance & identification requirements for a safe and efficient delivery service.

Compiled, developed & maintained a filing system for both Operations, Admin, and outside Sales Executives. As well as prepared, organized & stored accurate account file documentation in paper and digital form.

Utilized SharePoint, Office 365, Teams, Oracle, Salesforce & Acrobat Adobe to prepare quotes and presentations for Furniture Dealers, Non-Profit Organizations & Government Agencies.

Implemented data entry, calendar management, prepared reports, wrote & distributed emails, memos, and forms to both internal and external customers.

Created & maintained standard operating procedures & training materials for new employees. October 2012 – April 2015

Operations Coordinator CORT Kalamazoo, MI

Direct all furniture rental services for the Illinois and Tennessee Distribution Centers. Snapshot of 2013; routed and monitored 1,561 trucks that moved 3,180 pieces of furniture, with a monthly rent roll of $500,000. In doing so, maximizing the utilization of space, time, and staffing while minimizing Distribution overhead costs.

Partner with three Distribution Centers, a fleet of Delivery personnel, a sales team, and outside vendors daily.

Coordinate house ware and appliance setups for the customer with outside vendors.

Aid Delivery Managers the day of service, by providing creative problem solving when problems may arise, while also maintaining a high value on 100% positive customer service.

Conduct daily customer service follow-up calls to ensure that the customer is 100% happy with the service as well as the product.

Resolve escalated customer complaints and issues.

Extract, sort and format sales statistics for 12 Districts for the Regional Vice President. June 2010 – October 2012 Distribution Solutions / Talicor Plainwell, MI Inside Sales Representative

Sold Secular and Non-secular board games, card games and puzzles, resulting in earnings of $463, 000.00, in just over two years.

Secured the largest account in the forty-year history of the company, resulting in a $100,000.00 profit, (Menards).

Established relationships with decision makers for businesses ranging from small family business to Fortune 500 companies.

Procured 148 new business to business accounts and reestablished 70 dormant accounts.

Proofed all copy of new game product descriptions, game rules and advertisements for accuracy and marketing purposes.

Managed outside sales force of nine Representative Groups covering 18 states.

Developed and distributed the organization’s first ever Customer Service Survey.

Processed customer orders daily, coordinated shipments, and handled all customer-related concerns.

Exhibited 200+ games at trade & consumer shows throughout the United States. Also, traveled and personally demonstrated products at local businesses.

Analyzed competitive product offerings in terms of features and benefits as well as price points.

Maintained and promoted products through social media. February 2005 – April 2010 Instant Furniture / CORT Kalamazoo, MI Account Manager

Directed all furniture rental services for the Illinois, Indiana, Iowa, Kentucky, Nebraska, and Wisconsin which on average moved 98,000 cubic meters, (4,900 straight trucks), of furniture per year, and a monthly average rent roll of $600,000.00. In doing so, I maximized the utilization of space, time, and staffing while minimizing Distribution overhead costs.

Accurate and detailed work as demonstrated in the 16,859 services scheduled since my employment with CORT/Instant Furniture, with less than a 1% paperwork error.

Partnered with three Distribution Centers, a fleet of Delivery personnel, and a sales team daily.

Ability to multi-task and resolve issues in a fast-paced environment, while maintaining 100% customer satisfaction, and minimal errors within an average of 1 hour turnaround time.

Processed and audited daily inventory with less than a 1% paperwork error.

Sound understanding of customer service with 100% Customer Satisfaction measured by monthly surveys.

Continued demonstration of quality work; received the following awards, “Distinguished Service”, “Account Manager of the Year”, “Contribution to Excellence”, “Outstanding Market Performance”, and “Most Valuable Player”. Nominated three times for “Employee of the Year”.

April 2000 – February 2005 Borgess Medical Center / CorpFit Kalamazoo, MI Account Executive

Oversaw and maintained 949 Company accounts, with 83,965 + employees; of which I acquired 469 accounts.

Developed a database; Customer Nature of Concern Log, to track all concerns, educate identified Clinics and/or staff to improve customer satisfaction. Received Customer Service award, November 2003.

Introduced on-line drug testing technology to clinics to streamline processes, reduce errors and speed customer response times.

Sales promotions within a 6-month time frame, increased revenue by $40,000 in one troubled clinic.

Personal evaluation by semi-annual survey from client companies resulted in an average of 99% satisfaction over the span of 4 years.

Improved and grew the Occupational Health & Wellness program.

Managed electronic databases of all clients, sales, and sales calls.

Provided monthly sales and status reports of our growth in revenue to the Hospital Directors.

Managed market research by retrieving information on employers and other healthcare providers in the service market.

Developed and promoted annual health services through marketing and sales plans to businesses.

Assisted in new product & materials development.

Maintained market share and profitability through continued sales efforts in accordance with annual plans and budgets. Computer Skills

Office 365, SharePoint, Adobe Acrobat, Oracle, Apprise, QuickBooks, Salesforce, Omni Channel, Market Time, Slack, Odoo, Dynamic Vision, Medipac, SolCom, Horizon Business Insight, Service Scheduler, Customized Mapping Program, Multiple Vendor Portals Education

Western Michigan University / Biochemistry Kalamazoo, MI

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