April Young

** ******* ****, *******, ******** **669

757-***-****

ad4hl4@r.postjobfree.com

OBJECTIVE:Training Manager, Trainer, Instructor,Administrative Position PROFESSIONAL SUMMARY

A pleasant and focused professional who enjoys customer service in the military setting. 15 years of military service demonstrating the ability to follow direction and supervise subordinates. Has 13 years of experience in the medical career field. Flight and Operational Medical Technician trained. Currently holds the Unit Training Manager position at the 920th AMDS at Langley AFB. Thorough with electronic documentation and coordinating formal schools. Proficient in a wide range of computer software and applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace

(Docs, Sheets, Slides, Gmail), Adobe PDF Reader. Adept with military programs such as MilPDS, ASIMS, and Local Sharepoints. Also familiar with team connecting applications like Zoom and Microsoft Teams. Completes On-The-Job Training Rosters and Training Performance Metrics for the commander each month and updates the unit leadership on training statistics and shortfalls. Not afraid to learn new tasks.

● Customer

Service-Oriented

● Good Telephone/Email

Etiquette

● Attention to Details

● Good Time

Management

● Meets Deadlines

● Process Improvement

Innovator

● Closed-Loop

Communicator

EXPERIENCE

Unit Training Manager, 920th Aerospace Medical Squadron Aug 2023-Present

● Briefs training analysis findings to unit leadership on a monthly basis. Establishes metric and analysis systems for unit leadership to assess the efficiency, effectiveness, and compliance with required training.

● Manages Air Force Career Development Course for all trainees, trainers, certifiers and supervisors within the training program. Provides assistance with training questions or complications and upgrade requests. Recommends courses of actions and compiles necessary paperwork for processing.

● Initiates and maintains electronic training records in myTraining system. Builds and implements custom Individual Training Plans (ITP) and work section Master Training Lists (MTL) by identifying core duty tasks and required formal courses. Develops courses of action and milestones to achieve training in a timely manner.

● Verifies and inputs personnel information such as training status, course enrollments, and skill level into master systems. Knowledge and use of AF Personnel Data systems to process training transactions in Military Personnel Data System (MilPDS).

● Reviews and verifies member's personal data, duty history, training status & performance, and education progress; uses findings to determine members’ training status code, Air Force Specialty Code (AFSC), skill-level upgrade, and position. Conducts training orientation with new members to ensure understanding of AF education & training policies, programs, and processes. Administrative Assistant to Senior Financial Advisor, First Command Financial Services Mar 2022-May 2023

● Provided administrative support to ensure efficient scheduling and operation of appointments. Served as a team member to delegate and coordinate responsibilities for client appointments and related tasks. Created applications for insurance or investment companies and opened new accounts for advisor distribution. Completed tasks with time sensitive deadlines.

● Conducted historical reviews and updated client files with current financial and beneficiary information. Completed inventory of key compliance items/required documentation. Provided information by answering questions and requests.

● Contacted clients for potential insurance or investment opportunities. Assisted with seminars for various financial briefings; ushered clients, prepared documents and obtained surveys. Flight and Operational Medicine Technician, U.S. Air Force Reserves, Non-Commissioned Officer in Charge of Clinical Services 2019-Present

● Led team of 19 medical technicians and nurses in respect to assignments and position responsibilities.

● Coordinated and taught life-saving courses to over 60 people. Completed list of students, and scheduled them for online pre-requisite class and then taught hands-on skills. Turned in listings of graduates for certifications and followed up on receipts.

● Tracked personal training and goals for 14 personnel and scheduled courses when necessary. Completed quarterly recognition applications and submitted for board reviews. Completed or reviewed annual performance reports and feedback for individuals.

● Reported statistics, shortfalls and planned change statistics to commander for deliberation. Aerospace Medical Technician Craftsman, U.S. Air Force, Multiservice Ward 2018-2019

● Accounted for $500K worth of medical supplies and equipment. Conducted inventories for material availability, conditions and expirations. Researched and selected choices for new equipment contracts. Completed supply orders on the military ordering system (DMLSS) and checked for accuracy.

● Supervised 14 personnel. Created a 24 hour rotating schedule and ensured manning for a 20 bed unit for over 400 patients.

● Coordinated care of patients with technicians, nurses, providers, outside units and diagnostic care teams.

● Completed and checked patient files for accuracy and safeguarded against potential security/identity threats.

Aerospace Medical Technician Craftsman, U.S. Air Force, Langley Pediatric Clinic 2015-2018

● Supervised 15 personnel. Created a 5 day work schedule and assigned technicians to healthcare providers. Informed staff members of new policies and counseled individuals on sub-standard behavior. Served as patient advocate and mediator for conflict resolution.

● Reviewed checked-in paperwork and validated insurance forms. Updated clinic documents. Handled telephone calls, and faxes to outside facilities. Scheduled appointments, follow-ups and placed referrals.

● Obtained and clarified medical and family history for patient appointments or medications. Aerospace Medical Technician Craftsman, U.S. Air Force, Mountain Home Internal Medicine Clinic 2014-2015

● Conducted medication reconciliations and prepared documentation for patient appointments. Reviewed paperwork for provider signatures.

● Prepared charts for the next day and verified referrals for doctors. Ensured preventative tests or other requirements were accomplished by patients or rescheduled appointments accordingly.

● Coordinated with outside facilities for medical history and records. Aerospace Medical Technician Craftsman, U.S. Air Force, Mountain Home Urgent Care Clinic 2012-2015

● Communicated with doctors/nurses and documented information in an electronic medical record. Directed patients on discharge instructions, answered questions and informed them of their rights.

● Completed necessary training to lead Emergency Medical Service ambulance calls and take responsibility in the field.

● Completed inventory and equipment maintenance checks and accountability for shift staff.

● Documented in daily log for the hospital director. EDUCATION

● Health and Information Portability Privacy Act (HIPPA) and Privacy Act of 1974 training Jan 2024.

● Bachelor’s Degree of Sport and Health Sciences from American Military University Oct 2023.

● Completed Unit Training Manager Technical School Aug 2023.

● Completed Flight and Operational Medical Technician Course Sep 2022.

● Completed Aerospace Medicine Technician Management Course Mar 2022.

● Non-Commissioned Officer Academy Course Dec 2016.

● Associate Degree of Allied Health Sciences through the Community College of the Air Force Aug 2015.

● Airman Leadership School Feb 2013.

● National Registry of Emergency Medical Technician Mar 2021. Renewed every 2 years.

● Diploma from Murray County High School, Chatsworth, GA May 2006.

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