Data Entry /Case Manager/Scheduling / Certified Medical Assistant

BRENDA SOLANO *********.******@*****.*** 505-***-****

Plexos Group LLC- Contractor for State of NM Disaster Case Emergency Management /Case Manager

November 2023 till present

Work with claimants for the Hermits Peak/ Calf Canyon Fire. Provide assistance and immediate needs to residents. Navigate for applicants resources and referrals. Update database and use Projexis Software, Microsoft Outlook, Excel and Teams

CDC Foundation — Covid-19 Response Case

Monitor/Advocate for AAIHB Tribes of New

Mexico

November2021-December 2023

Coordinated contact tracing efforts with supervisors and other monitors for Tribal areas in NM. Conducted interviews that reflected emotional and cultural awareness. Provided direct referral and linkage-to-care to community partners. Complied with Tribal guideline regulations, including practicing and protecting HIPAA practices. Provided accurate data entry in EPI INFO and assisted Epidemiologists for special projects.

New Mexico Department of Health — Covid-19

Response Team Case Investigator/Educator

October 2021-October 2022

Collected and recorded accurate information using designated software for interviewing cases; called newly diagnosed patients to trace individuals to determine exposure. Provided contacts with regulated information on isolation and quarantine procedures. Provided referrals to community resources needed on a case by case basis to include health, funding sources and community partners that provided needed services.

Los Alamos National Lab —Contractor -Covid-19 Response Team Technician

August 2020-October 2020 (Federal Security Clearance)

Contact tracer; managed all inbound calls for employees at Los Alamos National Lab for Covid 19 exposure ; provided accurate data entry in EPI INFO program for Rapid Response Team by triaging all incoming calls and providing guidance for quarantine and company policies implemented for all staff who were positive and exposed. Assisted and prepared for the Oc/Med Clinic all lab specimens collected daily to be processed by biochemists for all employees tested.

Christus Regional Medical Center Santa Fe, NM— Telemetry Tech (ICU)/Certified Medical

Assistant/ Unit Secretary/Scheduler

November 2010- July 2020

Roomed patients and performed vitals Performed initial assessment and triage within scope of practice for provider EKGs & Blood draws/phlebotomy duties in clinic laboratory Administered vaccines and injections as ordered for pediatric and adult patients Cross trained as medical receptionist for scheduling of Urgent Care and primary care clinic Cross trained for lab duties in Urgent Care Ordered all medical supplies and medications for Urgent Care under provider’s supervision Trained and was primary resource for other medical assistants

Perform point of care testing as ordered Maintain temperature logs and order all medications and vaccines and administer vaccines as ordered Manage multiple phone calls and telephone encounters from patients Cross trained to work with diabetic patients and annual wellness exams for Medicare patients

Education

Santa Fe Community College, Santa Fe, NM —

Associates of Nursing

Graduated 2003

Certifications: Certified Medical Assistant,

Phlebotomy, Vaccine Care Coordinator, EKG

Monitor, HIPAA, Peer Support Certification

SKILLS

Advanced ability to coordinate efforts, facilitate efforts, facilitate interventions, and maintain records. Excellent interpersonal skills to assist distressed individuals while maintaining cultural awareness.

Care Coordination; Case Management; Client and patient

Advocacy; Knowledge of navigation of ever-changing Medicaid and Medicare systems; experience with ISD and SSA.

Microsoft Word, Excel, Office, Outlook Express, Teams, Zoom.

Able to self direct and work well under pressure while performing in-person, remote and hybrid work environments.

Experienced in documenting and charting to capture detailed information pertinent to client services especially in urgent situations.

Able to triage and coordinate services under pressure.

Familiar with Local and Expanded Community and Social

Services.

References available upon request.

Contact this candidate