Resume: Constance Rose Hall

503-***-**** • ad4hkg@r.postjobfree.com • Clarksville, TN 37042

Summary

Seventeen years hands-on management experience, including working with all levels of management, helping owners and administrators understand complex accounting concepts and legal requirements. Have repeatedly proven the ability to meet deadlines and produce results. I have extensive accounting, billing, collections and healthcare expertise; as a Medical Billing Specialist, brought aging under control, reducing outstanding receivables from nearly $2 million down to $25,000 for ten insurance companies; as a Skilled Nursing Facility Business Office Manager increased collection rates for multiple facilities, including bringing one facility into compliance, while exceeding stringent collections standards by over 40%.

Employment History

Loews Hotels

July 2021 to Present Franklin, TN

Senior Accounts Payable Specialist

• Doclink • Adaco • Oracle • Unifocus

Responsible for processing incoming invoices accurately, timely, and efficiently for several properties. Obtaining necessary approvals on NonPO invoices and finding or obtaining Purchase Order numbers for PO invoices. Responding to emails concerning emergency payments as quickly as possible. Ingesting and processing Fintech invoices for all properties.

Rite of Passage

April 2018 to Jan 2021 Minden, NV

Accounts Payable Specialist

• Great Plains • MetaViewer • UltiPro • Reconciliations

Responsible for processing incoming invoices accurately, timely, and efficiently. Control expenses by managing aging, auditing, processing, verifying, and reconciling invoices. Cutting checks, verifying and accounting for payments, updating check registers, and ensuring that invoices are coded correctly. Work closely with numerous sites for approvals, general ledger coding, and ensuring processes and procedures are followed for audit and legal purposes. Manage W-9’s and 1099’s for several thousand vendors across multiple sites and subsidiary companies.

CARD: Center for Autism & Related Disorders

June 2013 to Nov 2016 Woodland Hills, CA

Accounting Manager / Business Analyst

• Financial Reporting • ERP/ESP21 & QuickBooks • Accounts Receivable • Accounts Payable • General Ledger

• Policies and Procedures • Intermediary between Accounting and IT/Development • Training • Sales Tax Reporting

• Payroll and Garnishments • Medical Billing and Collections • Insurance Company Collections

Managed relationship with IT, and worked directly with programmers, improving communication and enabling developers to better understand and fulfill the needs of the accounting department during transition to new enterprise application, ERP/ESP21. Trained accounting staff, and managers, on new features and business processes. Trained and assisted managers to develop improved processes and procedures, increasing efficiency. Managed reconciliation of accounts between QuickBooks and ERP/ESP21 as company transitioned between the two systems.

Starting as a medical collections specialist, brought aging under control, reducing outstanding receivables from nearly $2 million down to $25k for ten insurance companies.

Classic SleepCare

December 2012 to May 2013 Agoura Hills, CA

Collections Manager

• Manager • Collections • Cash Applications • Trend Reports • Accounts Receivable • Policies and Procedures

Managed billing and collections for large national durable Medi-Cal equipment (DME) company. Produced collection trend reports, analyzed aging, resolved outstanding collection issues, and managed team of six collection and cash application specialists. Built and maintained relationships with patients, billing companies, and collection agencies. Produced process to resolve long-term outstanding aging. Helped produce and implement new billing and collection policy and procedure to eliminate excessive write-offs.

Premier B.H., Healthcare Services

August 2012 to October 2012 Los Angeles, CA

Cost Accountant

• Accounts Payable • Code Analyzing • Payroll Analyzing • Auditing Preparation and Reporting

Brought in for, and completed, compiling an audit response package for 2008-2012 involving five skilled-care facilities. Also provided other services, including: analyzing and correcting accounts payable entries for cost reporting; producing payroll reports; analyzing billings by payroll type for improved cost reporting, and cost savings; and auditing tax credit reports for completeness and accuracy.

Country Villa Health Services (Innovative Healthcare Solutions)

January 2012 to April 2012 Los Angeles, CA

Accounts Receivable Billing Manager

• Manager • Accounts Receivable • Billing • Collections • Trend Reports • Policy and Procedure

• Medicare and Medi-Cal Compliance

Managed Medicare and Medi-Cal billing, and accounts receivable for fifteen contract skilled nursing facilities. Produced billing trend reports, analyzed aging, resolved outstanding billing issues, and managed team of four billing specialists. Built and maintained relationships with BOM’s (Business Office Managers), Building Administrators, and owners of each building. Organized and ran monthly accounts receivable status meetings for each building. Produced process to resolve long-term outstanding aging, bringing facilities into compliance with Medicare and Medi-Cal regulations.

Willamette View

May 2011 to December 2011 Portland, Oregon

Accounts Receivable Specialist

• Billing • Accounts Receivable • Reconciliation • Collections • Month-End

Managed accounts receivable, collections, cash deposit posting, resolved billing disputes, and provider billing; including HMO’s, Medicare, Medicare, and private pay billing for a 600-bed mixed-care facility.

Avamere Health Services

April 2007 to April 2011 Hillsboro Rehab in Hillsboro, Oregon

Skilled Nursing Facility Administrator in Training

• Financial Reporting • Budgeting • Revenue Forecasting • Experience in each department

Accepted by the Oregon State Nursing Board as an Administrator in Training (“AIT”), demonstrating a proficiency in, or working knowledge of, the tasks performed by each major department in a skilled nursing facility, including admissions, and Medi-Cal records.

Avamere Crestview in Portland, Oregon

Business Office Manager

• Accounts Payable • Billing • Accounts Receivable • Cash Deposits • Reconciliation • Month-End • Collections • Training

Brought skilled nursing facility into compliance and exceeded collection rates by over 40%, with over 80% of collections being within very stringent company requirements (for example, HMO payments collected in under 60 days, Medicaid in under 30 days). Closed books each month in five days, or less, with a monthly A/R of over $800,000.

Healthcare at Foster Creek

January 2004 to April 2007 Portland, Oregon

Business Office Manager / Assistant Facility Administrator

• Human Resources • Payroll • Accounts Payable • Accounts Receivable • Billing • Collections • Reconciliation

• Month-End • Cash Deposits

Resolved long outstanding billing issues to bring all accounts receivable current, increasing successful collections by over 33% for a 136-bed skilled-care facility. Managed human resources and payroll for a 150 employees; increasing accuracy and streamlining processes and significantly increasing employee satisfaction. Managed month-end accounting processes.

Education

Masters in Teaching

Warner Pacific, Portland Oregon 2009 – 2011

Degree incomplete, successfully completed all classwork, relocated before undertaking student teaching requirement

Masters of Business Administration (MBA)

University of Phoenix, Tigard Oregon 2006 - 2008

Bachelors of Science in Business Accounting (BSB/ACC)

University of Phoenix, Tigard Oregon 2003 - 2006

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