Customer Service Records Specialist

Tina Rowell Tulk

**** **** **** ***** • St. Petersburg, FL 33709

727-***-**** ***********@*****.***

Job Objective

To secure a responsible and challenging position with a company that will benefit from my extensive administrative and customer service experience.

EXPERIENCE

Pinellas County Clerk of the Circuit Court

November 2018 – Present

Records Specialist II – Criminal Intake

• Process e-filed documents from the state via Intellidact

• Utilize proprietary software in conjunction with Odyssey to create municipal and county ordinance cases

• Process paperwork (notices to appear) from various law enforcement agencies and county officials as well as direct files from the state, creating the cases in Odyssey, directly

• Issue bench warrants and search warrants, generating the cases in Odyssey and sanitizing as needed per statute

• Sort and scan all mail to proper destinations and created cases Records Specialist I – Traffic Intake

• Sorted, scanned, and processed traffic citations as well as supporting documentation for multiple municipalities, utilizing proprietary software in conjunction with Odyssey

• Reviewed citations for accuracy, verifying statutes and setting hearing dates as necessary AppleOne Staffing- Assignment with FIS Financial Services May 2016 – April 2018

• Processed chargebacks for Capital One

• Worked through a queue as well as an Excel document

• Reviewed and submitted outgoing chargebacks

• Set up cases for Mastercard and Visa (fraud, disputes)

• Worked in call center setting up fraud and dispute cases as well as giving status updates on cases Sarasota Clerk of the Circuit Court

February 2011 – October 2016

Customer Service Rep II

• Provided excellent customer service to internal and external customers and the legal community on a daily basis, working at the front counter of public access and jury division

• Researched records, including searching databases and retrieving data from computer

• Assisted legal community and customers with obtaining requested documents via microfilm and microfiche, also assisting with the information portals as needed

• Processed copy requests, email requests, and phone requests

• Answered multi-line phones and directed callers to appropriate departments

• Planned and coordinated workflow

• Applied law and regulations to complete work process and resolve problems

• Researched all case types daily to provide documents accordingly and maintained

• complex records

• Knowledge of cashiering and reconciling

• Oversaw the “Public Service Requests for Exemption” and redacted these requests as needed Juvenile Court Clerk

• Maintained court documents and ensured appropriate filing

• Ensured that the court’s instructions were executed and legal papers were prepared with accuracy and in accordance with appropriate policies and procedures

• Prepared daily dockets for the judges

SKILLS

• Microsoft Word, Excel, Outlook, and Teams

• Data entry and 10-key

• Odyssey, CloudGavel, and Intellidact

• Working knowledge of legal terminology and procedures EDUCATION

Southeast High School, Bradenton, Florida

Stenotype Institute of Jacksonville, Florida

One year stenography courses

Everest University

Courses in criminology

Volunteer Work

• Ronald McDonald House

• Red Cross

• Habitat for Humanity

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