Monica Green

ad4hjz@r.postjobfree.com

803-***-****

OBJECTIVE

Seeking employment using my exceptional organizational and Customer Service skills. I am a dedicated Customer Service Representative and Indexer, motivated to maintaining customer satisfaction that contributes to the company success. Also open to possibilities of learning different areas not just customer's service. Quick learner. I'm Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills/Experience

Data Entry

Customer services

Abilities to try and learn new things.

Attention to Detail

Confidential Materials Handling

Proactive Self-Starter

Typing and Word Processing

Microsoft Office

Fast Learner

Scanners and Copiers

Document Scanning

Record Inventory Maintenance

Dependable and Responsible

Energetic work attitude

Ethical demeanor

Strong organizational skills

Great team member

Arc Document Solutions

Indexer, Document Specialist,QC

Charlotte,North Carolina

Sep 2021-Current

Preparing paper document and large format (blueprints, maps) to be scanned Scan small and large format (paper documents) into database Projects differ

Index (data entry) each project is different

About 52 wpm

Evaluated existing indexes for accuracy and relevancy of information. Developed strategies for improving the efficiency and effectiveness of the indexing process. iQor

Customer Service Specialist

Charlotte,North Carolina

Jan 2021-Sept 2021

Answered incoming customer inquiries regarding product and service information. Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Responded to customer emails with accurate product and service information. Maintained a high level of professionalism while interacting with customers via phone or email. Researched complex issues raised by customers, identified solutions, and provided timely responses.

Processed returns, refunds, exchanges according to company policies and procedures. Conflict Mediation

Problem Resolution

Typing and Word Processing

CST Data

Charlotte,NC

Imaging Specialist/Scanner/Customer Service

Aug 2005-Dec 2020

Researched complex issues raised by customers, identified solutions, and provided timely responses.

Answered incoming customer inquiries

Prepare documents according to job instructions per each client's specifications Prep documents through a means which may include alphabetizing, putting documents in numerical order and/or date order, removing staples, mounting photos, cutting, and taping, etc Identify different document types in order to understand and perform the process of target insertion

Follow instructions and communicate with supervisors or trainers when appropriate to ensure customer expectations are met

Maintain confidentiality and security of client information per client guidelines Able to perform high levels of repetitive motion on a daily basis Able to lift boxes weighing up to 40 lbs.

Performed imaging and digital scanning of documents, photographs, and other media. Processed image data using specialized software applications to adjust brightness, contrast, resolution, color balance.

Maintained accurate records of all imaging operations Reference-Bob King 803-***-****

ad4hjz@r.postjobfree.com

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