Nadine Williams

*** ******* ****** **********, ** 33471

863-***-**** ad4hjq@r.postjobfree.com

PROFESSIONAL PROFILE

Well regarded professional able to work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Maintain patient medical records and ensure accurate documentation per requirements. o Academic Honors Recognition / Honor Roll.

o Adapt to new challenges and ideas and able to develop relationships with diverse populations. o Manage time and priorities in multi-task environments. o Effective problem solver, able to assess situation and identify solutions. o Microsoft Office Applications: MS Word MS PowerPoint MS Outlook. o Communication Platforms: Zoom Skype.

3M Coding and Reimbursement System Meditech (EHR) EDCO SolCom EDMS Nuance Clintegrity Facility and Physician Coding, Compliance, and Abstracting ARGO Enterprise Master Patient Index CIOX Health ROI – eSmartlog and SmartLink KEY QUALIFICATIONS

Health Information Management (HIM) Medical Records Management Release of Information (ROI) ICD Coding CPT Coding Health Information Technology HIPAA Compliance Medical Terminology Document Scanning Data Quality Data Management Data Entry Medical Records Computer Office Applications Electronic Health Records (EHR) Electronic Medical Records (EMR) Medical Administrative Support Medical Office Procedures Insurance Verification Filing Pharmacology Anatomy & Physiology Reimbursement Procedures Medical Laws & Ethics Customer Service Interpersonal Professional Communications Imaging Record Technology EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree – Health Information Technology, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate Head Start Lutheran Service of Florida ServSafe Certification, 2019 Paramount Training Certificate of Completion – Med Tech, 2016 Palm Beach Community College Certificate of Completion – Early Childhood Education, 2001 WORK EXPERIENCE

MMC Group LP – Moorehaven, FL 06/2022 – Present

Patient Access Specialist

o Review patient/provider enrollment forms to ensure accuracy. o Assist members with application questions or concerns. o Update any missing information make attempts to reach necessary parties to obtain information needed for completion. o Handle Escalated inquiries to provide the members with an excellent member experience. Enrollment Specialist (Promoted 10/2023)

o Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal. o Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. o Address customer inquiries and resolve problems to ensure that appropriate changes are made. o Perform data entry accurately and refer unresolved customer grievances to designated departments for further investigation. Private Duty Care – Moorehaven, FL 06/2021 – 04/2022 Home Health Aide

Nadine Williams cont.

o Pass medications, provide companionship, and prepare and serve meals. o Handle light housekeeping duties, schedule appointments, and transport to locations outside the home. o Maintain finances, organize bills, and act with discretion when handling confidential information. Stay at Home Parent – Moorehaven, FL 03/2020 – 06/2021 Homemaker

o Ensure household duties are completed in a timely manner. o Develop, manage, and maintain a budget effectively. o Coordinate medical care, meals, and social activities. o Provide encouragement, support, and access to activities that enable the development of skills. Hallmark – Clewiston, FL 01/2020 – 03/2020

Retail Merchandiser / Customer Service

o Read planograms to execute retail merchandising tasks, met deadlines, and reported completed tasks. o Interfaced effectively with clients and managers in a positive, cooperative, and professional manner. o Followed company policies, procedures, and position guidelines. Head Start Lutheran Service of Florida – South Bay, FL 04/2018 – 12/2019 Program Aide

o Answered inbound phone calls, handled questions from parents, and took messages. o Monitored access control procedures, greeted students, and completed end of month paperwork. o Copied, faxed, and filed paperwork and acted with discretion when handling confidential information. o Filled in for Cook as needed, utilized Microsoft Outlook and PowerPoint daily, and provided excellent customer service. Wee Ones Childcare – Clewiston, FL 10/2010 – 04/2018 Child Care Provider

o Interfaced with callers via inbound and outbound phone calls. o Assured high priority of health and safety of the children. o Established appropriate limits to provide a fun, safe, and positive experience. o Completed incident and accident reports as necessary. o Set a positive example in conduct and maintained safety and cleanliness of the establishment. o Communicated with parents or guardians regarding daily activities, behaviors, and related issues. o Provided resources to teen parents, took attendance, created lesson plans, and provided information about school.